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I’m the owner of a pro groups.io account, and need to update the e-mail addresses of several of my people. I go into the main group, go to admin and members, search for the member with the edit box, hit enter on their name, and find the e-mail address and delete it, then enter the new address and go down to the save button and hit enter on that. But when I go back in to check if their e-mail address has been updated, it’s still the old one. I’m doing something wrong here. Any help gratefully accepted.

I have our main group up and running and have created a number of sub-groups for teams and unique situations. It seems that the more I learn about Groups.io and understand the features, I want to go back and change settings for some of my groups, but not all. The issue is that now I must manually go to each sub-group and make all of those unique changes for each individual sub-group. I've seen this elsewhere in the past as GLOBAL settings, or an option to SET SETTINGS and then APPLY TO ALL or APPLY TO SELECTED. Any help wold be appreciated – this is a feature-rich environment. Peter

Hi All, With some regularity, our email threads act as though they are split. For example, we had a thread about tile in our group. It's got 17 replies and if I log into our groups.io dashboard, it's all one thread. But for the several people on the thread, it has now split in our email and is acting like 3 different threads. Anyone know what might be causing this and how to avoid / fix it? Thanks, Sydney

Hi all sorry i do not post often on this Group as i am a member of a lot of IO groups but i have recently joined a group that has 12 members but has only ever had 2 postings that is one when the group was set up about 5 years ago and the one i sent when i joined about 2 weeks ago someone must have approved my membership but unfortunately when emailing the owner I get no replies is there a way i can take over the sight as it appears to be a redundant site Regards Paul

Hi I am trying to add a Zoom link to calendar and the response says that it is not supported. How can I add it to Description on meeting date on Calendar so it's there for my group to click on it? Thank you.

hello, i would like to change the name of our group. It seems that doing so causes a lot of issues and many pages no longer open up. Is there a way to change a group name easily without interfering with any of the pages in the group?

Good evening, I am moderating a group with currently 105 subscribers and the subscription (home) page reads [email protected] (disabled because this group cannot add any more members) I had initially searched for an answer and I found that no more than 20 people can join in one day but anyone knows if that's normal that the maximum size of the group is 105 members or there's a glitch? Or am missing something? thank you Abel

During the past few days, many of our subscribes are getting Bounce Probe messages. Message says, "Emails to you have bounced back... You must take action to restore your account... Click here..." But, when I check their delivery history, the most recent unsuccessful attempt is several days old and is a delay, not a bounce. Like this for 3/18, for subscriber who got the Bounce Probe 3/22: mx03.earthlink-vadesecure.net: 450 4.2.0 Message temporarily rejected - ELNK001_512 - https://postmaster-earthlink.vadesecure.com/inbound_error_codes/#_512 Mar 18 Any ideas what's going on? And, members receiving this notice seem to be still getting mail; should I advice subscribers to ignore? or to click the "Restore" link? TIA.

Is there a "master" setting where I can place a footer on all messages that are created, whether it be from the main group or from sub-groups? Or do I have to edit all types? tia bill kg5ie

Hello all. I am the owner of a group here and have calendar syncing set up. It works fine, except I've been experiencing two issues, which might be the same one. 1) Calendar syncs properly to Google calendar, but after deleting a recurring event in Groups.io, it still shows up in the Google calendar. The name of the event was NOT changed, it was only deleted. 2) Groups.io sends out a weekly Upcoming Events email to the main group. I changed the location of one event on the calendar, which shows correctly in the Calendar, but the Upcoming Events email still shows the old address. Any suggestions? Obviously, deleting and creating a new event doesn't seem to be the answer. Hopefully someone from Groups.io can help. Thanks in advance. Mike

How do I get it to download all the columns? In case it matters, the column not downloaded is the "updated" column which shows when the row in the database was last updated. I'm using CSV and not JSON because I'm not familiar with JSON. If the solution is that JSON will have all the columns, please tell me an easy way to convert the JSON to Excel. There's nothing special about the database and its entries. They're all text entered by members, except the "updated" column. Thanks

Hi how do I get to feed page? I have been on it but once I start going to other areas I can’t get back to it. Thank you.

I'm not seeing any profile pics. Many of the user reference links come back with 404 error. Is there a system problem or is it on my end?

Sorry if this question is way too easy for you young folks. How do I create a QR code for folks to use to sign up for my group or subgroups? tia Bill (old fart)

I manage about 7 or 8 groups, but for the few I have created in the last couple years, I can’t seem to find the calendar to add events to it. Is this now a paid feature? Thanks.

I might be imagining this, but I could have sworn there's a way to reply via Groups.io to a message sent privately to a group's owner address. I can't find anything in the Help file. If I'm not imagining it, please provide instructions. Thanks!

Our group is currently using Google Groups. We are not satisfied due to certain features and poor support. Does groups.io offer migration services to move accounts and the archive of emails from Google Groups to groups.io? If not, are their other resources for accomplishing the migration? Thank you. Irv Cantor

I’ve just created a new subgroup on one of my pro accounts, and for the life of me, I can’t find where to tell it to be a two-way list as opposed to an announce-only list. I’ve been through the settings, and nowhere do I see this. It used to be easy to find, so either I’m having a bad brain day, or it’s been changed.