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Threads splitting in email box

 

Hi All,
With some regularity, our email threads act as though they are split. For example, we had a thread about tile in our group. It's got 17 replies and if I log into our groups.io dashboard, it's all one thread.?
But for the several people on the thread, it has now split in our email and is acting like 3 different threads.?
?
Anyone know what might be causing this and how to avoid / fix it?
?
Thanks,
Sydney
 

As the primary cause is that many different email programs have decided that "they know best" there really is no solution.
  • Sometimes people manage to reply to a message without including the header that indicates that it is a reply.
  • Sometimes people use their "reply" button but change the subject and the content thus hijacking a thread.
  • Some email programs ignore the headers and treat any change of the subject line as a change of thread.
  • ...
Sorry, you must have to live with what your chosen mail program does! (In combination with what others do with theirs!)

best, Malcolm.

On 01 April 2025 15:26:05 (+01:00), Sydney Osborne via groups.io wrote:

Hi All,
With some regularity, our email threads act as though they are split. For example, we had a thread about tile in our group. It's got 17 replies and if I log into our groups.io dashboard, it's all one thread.?
But for the several people on the thread, it has now split in our email and is acting like 3 different threads.?
?
Anyone know what might be causing this and how to avoid / fix it?
?
Thanks,
Sydney

--?
Malcolm Austen -- malcolm.austen@...
 

On Tue, Apr 1, 2025 at 11:09 AM, Sydney Osborne wrote:
With some regularity, our email threads act as though they are split. For example, we had a thread about tile in our group. It's got 17 replies and if I log into our groups.io dashboard, it's all one thread.?
开云体育 threads incoming emails (i.e.: inserts them into existing topics) using the algorithm found at /helpcenter/manual/generalinfo/general/topic_threading_algorithm.htm ?
?
Replies posted online are unequivocally threaded based on what message was displayed when the Reply button was clicked.?
?
But for the several people on the thread, it has now split in our email and is acting like 3 different threads.?
?
Anyone know what might be causing this and how to avoid / fix it?
Some email clients group messages into "conversations," and I assume that's what you're talking about? Very likely, they use some other algorithm. For Outlook, I found . I suspect other clients may do it differently. It would be helpful to know what email client these people may be using.
?
Regards,
Bruce
?
P.S. If something else is going on please provide a more complete explanation.
 

The person who seems to be inadvertently creating the splits most often -- and swears he isn't changing anything in the reply?or subject line areas -- is using yahoo from their online platform.

The other two folks, including me, are using gmail.

It also appears that if one tries to reply to an email within the thread it splits into another conversation for all of us.?

Syd



On Tue, Apr 1, 2025 at 11:32?AM Bruce Bowman via <bowman46118=[email protected]> wrote:
On Tue, Apr 1, 2025 at 11:09 AM, Sydney Osborne wrote:
With some regularity, our email threads act as though they are split. For example, we had a thread about tile in our group. It's got 17 replies and if I log into our dashboard, it's all one thread.?
开云体育 threads incoming emails (i.e.: inserts them into existing topics) using the algorithm found at /helpcenter/manual/generalinfo/general/topic_threading_algorithm.htm ?
?
Replies posted online are unequivocally threaded based on what message was displayed when the Reply button was clicked.?
?
But for the several people on the thread, it has now split in our email and is acting like 3 different threads.?
?
Anyone know what might be causing this and how to avoid / fix it?
Some email clients group messages into "conversations," and I assume that's what you're talking about? Very likely, they use some other algorithm. For Outlook, I found . I suspect other clients may do it differently. It would be helpful to know what email client these people may be using.
?
Regards,
Bruce
?
P.S. If something else is going on please provide a more complete explanation.
 

On Tue, Apr 1, 2025 at 04:20 PM, Sydney Osborne wrote:
It also appears that if one tries to reply to an email within the thread it splits into another conversation for all of us.?
Peculiar, but not too surprising. To the best of my knowledge - as Malcolm inferred - there is no internet standard for "conversations." In GMail, all you can do is turn them on and off, and Yahoo Mail seems to be the same ().
?
Such functions operate best within a corporate intranet environment, where everyone has to use the same mail client. Since "topics" within groups .io are behaving as expected, it remains your best fallback option.?
?
Good luck,
Bruce

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