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I have a member of a small group that I own who is having trouble logging in. I've copied her entire message here. I suspect that it's a problem with her browser, but I'm not sure. She's an older lady and not very good with technology but I'm hoping I can help her find a solution. I'm not the most technical person either, but I'm hoping someone here can help. My group is a Legacy enabled Basic group, if that makes a difference. Thank you! Ginger From: *** <***@yahoo.com> Sent: Sunday, April 13, 2025 9:17 PM To: **** <***@hotmail.com> Subject: Re: I have been asked to sign in but don¡¯t remember my password This is what I get every time I try to reply or anything. It says I¡¯ll stay logged in but it doesn¡¯t work On Apr 13, 2025, at 6:15 PM, **** <***@yahoo.com> wrote: ?I get the messages but cannot reply or anything else. Every time I try to do more than read the messages i get the request to sign in then the message to ask for a sign in which I do but the version that lets me do everything does not work. I don¡¯t know what else to do. It¡¯s very frustrating. On Apr 7, 2025, at 6:51 AM, <****@hotmail.com> wrote: ? Hi, It sounds like an issue with your browser. After you look at a photo, do you click the back button to return to the previous screen, or do you click on Messages in the left menu, or do you click on the Home button, or something else? I'm not sure what else it could be. Ginger From: * <***@yahoo.com> Sent: Sunday, April 6, 2025 8:18 PM To: *** <****@hotmail.com> Subject: Re: I have been asked to sign in but don¡¯t remember my password Then when I go back to messages and click on the site I get the same messages that I have to sign in with username and password > On Apr 6, 2025, at 5:17 PM, ** <***@yahoo.com> wrote: > > ? > <image0.png> > <image1.png> > <image2.png> > <image3.png> > > > > ?By saying forgot password it asked for my > Sent from my iPhone > >> On Aug 5, 2024, at 7:19 AM, * <@hotmail.com> wrote: >> ?There should an option for email me a link. >> Let me know if that works. >> Ginger >> Sent from my iPhone >> >>>> On Aug 5, 2024, at 10:18 AM, * <***@yahoo.com> wrote: >>> >>> ? >>> >>> >>> Sent from my iPhone
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Purpose Of Beta Group
8
Hello, I would like to get information on the Groups.io Beta Group. What is the purpose and goal of this group? Don G
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Can sponsorships be recur annually?
5
Hi -- I have a person in our group who told me she got a notice that there will be an annual charge for her sponsorship of our group made to her card in 3 days (she made a sponsorship payment about a year ago). She didn't intend to make a recurring sponsorship and doesn't remember doing that. How can I cancel that on her behalf? I can't figure out how to do it. Thank you, Kristin
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Auto Notices (sender address?)
2
I have manually sent welcome notices (from a list of pre-written notices) when we get a new member, and choose +Owner on the message FROM pull-down. I am automating it but do not see an option how to specify that it be sent from the +Owner (rather than ¡°me¡±.) i.e., there is no pull-down to choose which sender when composing/updating the saved Notice. Will it ALWAYS be sent from the +Owner or am I missing something obvious to make that happen? Thx!
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What is a "locked" subgroup?
5
What does "locked" mean? Does it mean that new members can no longer be invited? Due to budget constraints I need to downgrade to free. It says my subgroups will be locked. Can I invite new members? Can I delete existing members? I have been searching through the manual ... cannot find the answer. Thank you for any help. Otto
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Encryption?
3
Kia ora I have been trying to find information about security of Io groups = particularly the encryption if there is any? Thank you for any information on this Kathryn [Unrelated personal information trimmed by Moderator]
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Pileup at Storage Limit! Now what?
4
A member was uploading a stack of PDFs, a dozen or more, multi page. I had told her it was OK because I thought it was. Suddenly a NO MORE ROOM alert!! The Old Attachments Auto-Removal switch was on, and I'd not received an 80% warning. My guess is that the space filled too quickly for the fail-safes to kick in, so my instinct is to sit tight to see if it fixes itself overnight. Is that reasonable? Or, should I start panic deleting on my own? Thx, Laurie
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Requiring name on sign up
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Is there a way to require new people signing up to include their name? I run an open group and some people only include their email address. No first or last name. Thank you, Karen
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Image File Extensions
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What image file extensions can be used in Photo Albums in Groups.io? \ I know jpg, bmp, gif work, but are there others? Don G
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link to subscribe
34
Is there a link I could put in an email /on a website that people could just click on to request to subscribe?
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Owner can't reply to messages
5
I am suddenly unable to reply to the group messages as a regular member. All I see are the mod choices to lock topic etc. Could you please tell me how to fix that. Thanks.
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Override/translate "confirm subscription" message
5
#messages
#subscription
#settings
Hello, I opened a group for people where some of them don't speak English. Hence, I need the possibility to either override, translate or turn off the "Confirm Your Groups.io Subscription" message that new subscribers receive after sending a first registration email Otherwise, people won't reply and never be able to sign up. Which options do I have? Thanks and best regards Armin
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change made from outside of group?
4
As moderator, I received the following email message earlier today from groups.io (with an actual name and addresses, of course). I looked through the activity log and it displays the same information. How do I find out who from what group actually made this change? A moderator in another group changed Jane User <new-user@...> 's email address from old-user@... via web
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Is there a way to re-send a poll
10
I run a group with some not-computer-savvy seniors in it. I sent out a poll but some said they didn't see it. Is there a way I can send the poll link out to people again (without starting over with the poll)? Thank you, Kristin
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moderation of chat feature / possible clearing of the activity log
7
Hello to you all ........ 1/ Firstly - if some one joins into an existing chat, can their input be removed if required to do so by the owner/moderator, or can only the member who made the comment do that ? - I am talking here of say an individual comment with photos attached etc. I can see that the owner/moderator can delete the whole "chat" completely & thereby lose everything but what if he (the owner/moderator) wishes to keep most of the chat ? 2/ Secondly - is there any way of resetting the activity log back to the beginning of the count ? In effect to start again with the whole presentation. Barry
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I can't filter the membership list to see all moderators
3
I can't filter the membershpip list to see all moderators. I see the check boxes for the filters but the apply button is not there. I am in other groups and I don't have this problem. I am owner of both groups. Ther is another owner on the group I am referring to. Is it possible that he has me restricted?
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Technical new member question
5
We have a Pending New Member with a gmail. com email address who has attempted to join a group I support as Moderator/Owner. They have not confirmed account and their activity log says Non confirmed member attempted to send message (multiple times)including they tried to respond to the group's Pending Member letter. I understand that messages are not delivered until those steps are completed. I am wondering if icloud relay proxy is impacting the groups.io new member messaging requirements process. I am not an Apple or a Safari user but my search shows it is a a privacy system within Safari that relays internet interactions to mask the user IP address . Will this potential member have to disable proxy to join to confirm email address to groups.io and to respond to member questions? Thanks for your help - this is beyond my technical expertise. This indicator is prominent on the pending member's page ICLOUD_RELAY_PROX Julie
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Reply to group keeps including the original message
16
Is there are setting so that the original message is automatically stripped from the reply? I suspect it might be because some people's email is set up to include original messages and I wont be able to change that so I am hoping groups.io lets me get it automated. Right no I am editing those messages to remove the original and it is not something I want to do. Thanks again for your help and the reminder to Read the Full Manual.
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Pending message stay in owner box even after they have been approved
3
Thank you all for your help and patience with our questions. Our group just switched from only one reply option to all options available and its been a chaotic week as I learn the system and people respond to the change. All the messages that I approve and that are for "reply to group" are accumulating in my pending mail box. Can you direct me to the setting where I can have them go away once they are approved? Thanks.
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Can a member decide not to receive ¡°reply to group¡± messages?
3
We are testing a switch from offering reply to sender as the only reply option. Now we offer ¡°reply to group and sender¡± as well as just sender or just group or just moderators. People who have set preferences for single emailsare complaining about way too many emails but don¡¯t want to change to digest. Others are happy seeing all the responses. Is there a way to accommodate both sides? Thanks, Emily
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