Hi Adrien,

Well, on Friday, I was listneing to the radio via the stream when the
battery ran out, as i'd forgot to check the battery status, so charged it
up, whilst recording another radio programme.

I didn't use it until the Saturday night which is when I noticed the
problem.

I have today, put the stream on charge in the hope that maybe if the battery
was dead, that this mnight sort out the issue but sadly, it hasn't.

So, I think a call to Humanware tomorrow might be needed.

Thanks

Paul.

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of adrien
collins
Sent: 07 December 2020 02:32
To: [email protected]
Subject: Re: [vrstreamuk] continued problems with my Victor Stream
Importance: High

Hi Paul

Sorry to hear about this, sounds like you have got yourself a problem.

Regarding you having to fork out another r ?200, I would hope not as I would
like to think the work humanware did on your stream would be under warranty,
not quite sure. I wonder though if the battery is faulty and not the stream
itself. Not sure what else to say at this stage, also the battery could be
dead, not got enough charge in it to power the stream, if my battery is flat
the stream will turn on and straight off again. Good luck.

Regards

Adrien

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Paul Roberts
via groups.io
Sent: 06 December 2020 23:48
To: [email protected]
Subject: [vrstreamuk] continued problems with my Victor Stream

Hi all,

Must apologise for the fact that my first posting to this group wil be a bit
negative, but with very good reason.

Back in July 2017, I purchaesd the new version of the Victor Stream, as I
was made aware of the fact that I could get radio stations on it, via the
internet.

For reasons which I won't bore you with, I didn't used the stream much until
early 2020, when I startted to add favourite stations and during lockdown,
i've used the Stream quite a lot and often record things for listneing to at
a later time.

In late September, I was recording a show and when I went to play it back a
bit later ,I noticed that there was something wrong with my Stream, because
every time I switched it on, all I got after the beep was the Welcome To
Victor Stream message, and then the unit jusst switched itself off.

A call to Humanware, resulted in my spending over an hour, trying to sort
out the issue with the Stream.

AS a result of this, I had to send it back and within a fortnight, I got my
Stream back but sadly, non of my recordings survivved, as the internal board
had developed a fault and needed replaceing, at a cost of ?201.

On friday I was using the Stream as usual and evvreying seemd OK. Yesterday
evening, when I went to turn it on, all i got was the beep and then the word
"welcom" before it switched itself off. I tried switching it on on a number
of occasions and even whilst plugged into the mains but stil no joy.

To say i'm annoyed about this is something of an understatement and am
feeling very let down by the fat that i've paid out ?201 for a repair which
hasn't even lasted two months.

So, could someone please tell me if there is anything I can try to do to see
if I can restore my Stream back to it's former glorry, before I have to
contact Humanware about this issue.

I am somewhat baffled by this and wonder if anyone else had had similar
issues with their Streams, or maybe their Treks.

I do have a Victor Trek ,so at least I can use this for listening to and
recording any shows I am likely to miss.

I have no desire to shell out another ?201 for another repair job which is
only going to last around two months.

Any help on the above would be very much appreciated.

Regards

Paul.









--
This email has been checked for viruses by AVG.

Hi Ray
I received the below link for downloading the trek manual from Lewis at humanware

"You can download it from our website at:

Then go to Victor Reader Trek and then under English, select Victor Reader Trek User Manual."

Best wishes
Henry

Hi Ray
I received the below link for downloading the trek manual from Lewis at humanware

"You can download it from our website at:

Then go to Victor Reader Trek and then under English, select Victor Reader Trek User Manual."

Best wishes
Henry

Hi Clive,
I've copied a Victor Trek user guide from the Humanware website if you're
interested. I can send you a drop box link to download the manual or I can
put it up on Sendspace. Either one is good for me.
Hope this helps.

Cheers,
Sandra.

Clive, that's very helpful, and thank you for explaining what HW means by "consolidation", though maybe a bit of thought on my part might have sussed it. I was afraid that it might actually combine the files although "combine" might have been used if that were the case. We could do with such a feature to re-order playlists, especially in the favourites folder.


Just one more question then Clive, Have you managed to find a full up-to-date manual on-line? I for one do not find the Humanware website at all easy to navigate.


Thanks again.

Ray.




On 24/11/2020 10:58 pm, Clive Pallett wrote:

Hello Ray,

Consolidating your recorded notes means they are re-sorted after some have been deleted. For example, say you have 4 notes recorded, you delete 1 and 3, so when you cycle through the list you hear 2 and 4. Now, press the 3 key until you hear "consolidate note" and you now have them re-sorted as 1 and 2. They will be separate files, not one big one.

Hope this helps.

Best wishes and stay safe!

Clive Pallett




----- Original Message ----- From: "Rea Lists" <reaslists@...>
To: <[email protected]>
Sent: Tuesday, November 24, 2020 11:56 AM
Subject: [vrstreamuk] Saving recorded notes on Trek

Hi List.


I seem to be having a bad day as, amongst other things, I asumed I can save audio recordings made via the Trek's audio note facility, to the SD card in the Trek. On pressing the number 3 key I get Delete and "consolidate". that last one suggests to me the various recordings would be consolidated into one recording. I want to save the recordings, not have them joined into one file.


So, have I got this wrong? I would dearly like to save some recordings made via the internal mic to the SD card, but it would appear this is not possible.


So, any suggestions?


Thanks.


Ray.

Hello Ray,

Consolidating your recorded notes means they are re-sorted after some have been deleted.? For example, say you have 4 notes recorded, you delete 1 and 3, so when you cycle through the list you hear 2 and 4.? Now, press the 3 key until you hear "consolidate note" and you now have them re-sorted as 1 and 2. They will be separate files, not one big one.

Hope this helps.

Best wishes and stay safe!

Clive Pallett




----- Original Message ----- From: "Rea Lists" <reaslists@...>
To: <[email protected]>
Sent: Tuesday, November 24, 2020 11:56 AM
Subject: [vrstreamuk] Saving recorded notes on Trek

Hi List.


I seem to be having a bad day as, amongst other things, I asumed I can save audio recordings made via the Trek's audio note facility, to the SD card in the Trek. On pressing the number 3 key I get Delete and "consolidate". that last one suggests to me the various recordings would be consolidated into one recording. I want to save the recordings, not have them joined into one file.


So, have I got this wrong? I would dearly like to save some recordings made via the internal mic to the SD card, but it would appear this is not possible.


So, any suggestions?


Thanks.


Ray.

Hi List.


I seem to be having a bad day as, amongst other things, I asumed I can save audio recordings made via the Trek's audio note facility, to the SD card in the Trek. On pressing the number 3 key I get Delete and "consolidate". that last one suggests to me the various recordings would be consolidated into one recording. I want to save the recordings, not have them joined into one file.


So, have I got this wrong? I would dearly like to save some recordings made via the internal mic to the SD card, but it would appear this is not possible.


So, any suggestions?


Thanks.


Ray.

On 24/11/2020 11:56 am, Rea Lists via groups.io wrote:
Hi List.


I seem to be having a bad day as, amongst other things, I asumed I can save audio recordings made via the Trek's audio note facility, to the SD card in the Trek. On pressing the number 3 key I get Delete and "consolidate". that last one suggests to me the various recordings would be consolidated into one recording. I want to save the recordings, not have them joined into one file.


So, have I got this wrong? I would dearly like to save some recordings made via the internal mic to the SD card, but it would appear this is not possible.


So, any suggestions?


Thanks.


Ray.

Hi List.


I seem to be having a bad day as, amongst other things, I asumed I can save audio recordings made via the Trek's audio note facility, to the SD card in the Trek.? On pressing the number 3 key I get Delete and "consolidate".? that last one suggests to me the various recordings would be consolidated into one recording. I want to save the recordings, not have them joined into one file.


So, have I got this wrong?? I would dearly like to save some recordings made via the internal mic to the SD card, but it would appear this is not possible.


So, any suggestions?


Thanks.


Ray.

?

Andrew, Thanks, but I did not get that message after updating the software about new maps.

?

I have now gone into the update part of the menus and am downloading the latest UK and Ireland maps.? Slow,? very S L O W!? I am wondering therefore if there is a way of downloading the maps you want directly from the HW website i.e. downloading UK and Ireland to put on an SD card and then onto the Trek?

?

I am at 23 percent of the UK download as I write and going off to get something to eat and leaving the Trek to it!

?

Ray.

?

?

?

Ray,

After downloading the update and turning the trek back on, you will get a prompt from the trek there is a map update.

The maps can be also be downloaded from there website.

HTH.

?

Andrew

From: [email protected] <[email protected]> On Behalf Of Rea Lists
Sent: 20 November 2020 18:41
To: [email protected]
Subject: Re: [vrstreamuk] The Trek

?

I've downloaded the new Trek update.? Cannot say I've found any difference, but then I have not used the navigation facility much and that is where the changes are to be found - in previewing routes and such like.

?

I downloaded via the Trek itself and it did not take very long, but I do not think maps were updated.

?

Ray.

On 20/11/2020 05:25 pm, Andrew Summers via groups.io wrote:

Hi,

Has anyone downloaded the new update for the trek?

I did it from there website.

Apart from the maps, I have found no change to the trek!

?

Andrew

Ray,

After downloading the update and turning the trek back on, you will get a prompt from the trek there is a map update.

The maps can be also be downloaded from there website.

HTH.

?

Andrew

From: [email protected] <[email protected]> On Behalf Of Rea Lists
Sent: 20 November 2020 18:41
To: [email protected]
Subject: Re: [vrstreamuk] The Trek

?

I've downloaded the new Trek update.? Cannot say I've found any difference, but then I have not used the navigation facility much and that is where the changes are to be found - in previewing routes and such like.

?

I downloaded via the Trek itself and it did not take very long, but I do not think maps were updated.

?

Ray.

On 20/11/2020 05:25 pm, Andrew Summers via groups.io wrote:

Hi,

Has anyone downloaded the new update for the trek?

I did it from there website.

Apart from the maps, I have found no change to the trek!

?

Andrew

?

I've downloaded the new Trek update.? Cannot say I've found any difference, but then I have not used the navigation facility much and that is where the changes are to be found - in previewing routes and such like.

?

I downloaded via the Trek itself and it did not take very long, but I do not think maps were updated.

?

Ray.

Hi,

Has anyone downloaded the new update for the trek?

I did it from there website.

Apart from the maps, I have found no change to the trek!

?

Andrew