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-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Paul Roberts
via groups.io
Sent: 06 December 2020 23:48
To: [email protected]
Subject: [vrstreamuk] continued problems with my Victor Stream

Hi all,

Must apologise for the fact that my first posting to this group wil be a bit
negative, but with very good reason.

Back in July 2017, I purchaesd the new version of the Victor Stream, as I
was made aware of the fact that I could get radio stations on it, via the
internet.

For reasons which I won't bore you with, I didn't used the stream much until
early 2020, when I startted to add favourite stations and during lockdown,
i've used the Stream quite a lot and often record things for listneing to at
a later time.

In late September, I was recording a show and when I went to play it back a
bit later ,I noticed that there was something wrong with my Stream, because
every time I switched it on, all I got after the beep was the Welcome To
Victor Stream message, and then the unit jusst switched itself off.

A call to Humanware, resulted in my spending over an hour, trying to sort
out the issue with the Stream.

AS a result of this, I had to send it back and within a fortnight, I got my
Stream back but sadly, non of my recordings survivved, as the internal board
had developed a fault and needed replaceing, at a cost of ?201.

On friday I was using the Stream as usual and evvreying seemd OK. Yesterday
evening, when I went to turn it on, all i got was the beep and then the word
"welcom" before it switched itself off. I tried switching it on on a number
of occasions and even whilst plugged into the mains but stil no joy.

To say i'm annoyed about this is something of an understatement and am
feeling very let down by the fat that i've paid out ?201 for a repair which
hasn't even lasted two months.

So, could someone please tell me if there is anything I can try to do to see
if I can restore my Stream back to it's former glorry, before I have to
contact Humanware about this issue.

I am somewhat baffled by this and wonder if anyone else had had similar
issues with their Streams, or maybe their Treks.

I do have a Victor Trek ,so at least I can use this for listening to and
recording any shows I am likely to miss.

I have no desire to shell out another ?201 for another repair job which is
only going to last around two months.

Any help on the above would be very much appreciated.

Regards

Paul.









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