On 25/09/2020 11:05 am, Pele West wrote:

Hi Henry

Out of interest, what type of magnetic charger did you buy?

Pele West

On 24/09/2020 19:44, Henry Miller wrote:

Hi Jim
We have now bought a couple of magnetic chargers and they are brilliant, no more fiddling around trying to insert the cable into the VRS or the Trek.
Many thanks for your suggestion
Stay well and Stay safe
Kind regrds
Henry
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 12 September 2020 18:38
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection
Hello Henry,
It's very simple.
What you get is a usb micro appendage which is mounted on a large pin head. It slips into your charging port, just as a micro cable does, and on the other side of this is a pointed male part. The cable that comes with the usb should have a corresponding female end which will
magnetise itself to the pointy male appendage. Of course the other end
of the cable is inserted into your wall charger.
Be careful as the large pin head is a bit fiddley but once its in the charging port it should stay put.
Hope this helps.
Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate
On 12/09/2020 16:15, Henry Miller wrote:

Hi Jim
That is good to know. Jim! If you have the time please could you describe the magnetic charger? I have never encountered one before and wonder how it would fit into the VRS.
Take care
Best wishes
Henry


-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 16:08
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Henry,

Conversley, HumanWare Europe which is based here are very good and pretty much on the ball.
I've never had a problem since I started using their products, and that's been a while.

You take care also my friend.


Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 15:58, Henry Miller wrote:

Hi Jim
Many thanks for your below reply.
I'll get my sighted friend to look on Amazon. That is sad news about HumanWare and its customer service. The trouble we have is that there is not a lot of competition out there.

Stay well and stay safe
Henry


-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 15:31
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Henry,

No problem my friend.
I've just sent a reply to Adrian where to get them, but Amazon is your place to go.

There was a rumour that the small component that houses the usb micro cable has been poorly soldered and HumanWare have had a lot of complaints about it.
Unfortunately from what I hear both here and over in the USA HumanWare are a company who do not accept that they are the problem and do not accept that their products are poorly designed etc.

A few of our US friends have been shabbily treated by HumanWare.


Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 14:03, Henry Miller wrote:

Hi Jim
Many thanks for your reply.
Please can you tell me where to purchase this magnetic charger
"thingy" ?
Its reassuring to know that other VRS users have had similar problems.
HumanWare are sending out a new cable, but we have discovered that
the short cable is working fine so hopefully we won't have to return
the VRS which is still under guarantee

Best wishes
Henry



-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Ray and Henry,

Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine. The other doesn't.
To avoid using the standard usb micro cable, I've opted for a magnetic charger.
This is a small device, which can be rather fiddley, but it inserts into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the cable end magnetises to the small stud.

Usually when you buy this, it comes with other types of usb options, Lightning and usbC.

This means that I don't have to hawl a cable in and out of my stream thus preserving it's life.

So, rather than pay ?200 to get my other stream fixed, I paid a wee bit more and opted to get a Stratus m12. It doesn't have all the features of the stream but it's mains / battery operated and has given me a more satisfactory reading experience.

Hope this helps.
Take care and stay safe.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here. Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting
loose on the VRS. All I can say it I have two VR streams and
neither of them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they
have to do to put right this fault. If not under guarantee it can
be quite expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB
adaptor lead plugged into the stream and connect charging devices
and a computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special
tech gets these problems. I hope I can be forgiven thinking the
price we pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for a couple of months and we have now
noticed that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 12 September 2020 18:38
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Henry,

It's very simple.

What you get is a usb micro appendage which is mounted on a large pin head. It slips into your charging port, just as a micro cable does, and on the other side of this is a pointed male part. The cable that comes with the usb should have a corresponding female end which will
magnetise itself to the pointy male appendage. Of course the other end
of the cable is inserted into your wall charger.
Be careful as the large pin head is a bit fiddley but once its in the charging port it should stay put.

Hope this helps.
Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate

On 12/09/2020 16:15, Henry Miller wrote:

Hi Jim
That is good to know. Jim! If you have the time please could you describe the magnetic charger? I have never encountered one before and wonder how it would fit into the VRS.
Take care
Best wishes
Henry


-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 16:08
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Henry,

Conversley, HumanWare Europe which is based here are very good and pretty much on the ball.
I've never had a problem since I started using their products, and that's been a while.

You take care also my friend.


Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 15:58, Henry Miller wrote:

Hi Jim
Many thanks for your below reply.
I'll get my sighted friend to look on Amazon. That is sad news about HumanWare and its customer service. The trouble we have is that there is not a lot of competition out there.

Stay well and stay safe
Henry


-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 15:31
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Henry,

No problem my friend.
I've just sent a reply to Adrian where to get them, but Amazon is your place to go.

There was a rumour that the small component that houses the usb micro cable has been poorly soldered and HumanWare have had a lot of complaints about it.
Unfortunately from what I hear both here and over in the USA HumanWare are a company who do not accept that they are the problem and do not accept that their products are poorly designed etc.

A few of our US friends have been shabbily treated by HumanWare.


Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 14:03, Henry Miller wrote:

Hi Jim
Many thanks for your reply.
Please can you tell me where to purchase this magnetic charger
"thingy" ?
Its reassuring to know that other VRS users have had similar problems.
HumanWare are sending out a new cable, but we have discovered that
the short cable is working fine so hopefully we won't have to return
the VRS which is still under guarantee

Best wishes
Henry



-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Ray and Henry,

Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine. The other doesn't.
To avoid using the standard usb micro cable, I've opted for a magnetic charger.
This is a small device, which can be rather fiddley, but it inserts into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the cable end magnetises to the small stud.

Usually when you buy this, it comes with other types of usb options, Lightning and usbC.

This means that I don't have to hawl a cable in and out of my stream thus preserving it's life.

So, rather than pay ?200 to get my other stream fixed, I paid a wee bit more and opted to get a Stratus m12. It doesn't have all the features of the stream but it's mains / battery operated and has given me a more satisfactory reading experience.

Hope this helps.
Take care and stay safe.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here. Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting
loose on the VRS. All I can say it I have two VR streams and
neither of them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they
have to do to put right this fault. If not under guarantee it can
be quite expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB
adaptor lead plugged into the stream and connect charging devices
and a computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special
tech gets these problems. I hope I can be forgiven thinking the
price we pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for a couple of months and we have now
noticed that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry

Me too Andrew!

I've been banging on about this subject a while now.? My impression is the Stream and Trek are being quietly left to fade away.? this said, there has been talk of an update to allow the Stream and Trek to access the new RNIB Reading Service download facility.? I for one though am not holding my breath.

I have written to Humanware EU sales to suggest updates but unsurprisingly nothing in the way of a reply.

Ray.

On 24/09/2020 12:14 pm, Andrew Summers via groups.io wrote:

Hi,

How much longer, are we going to weight for any Updates to the Trek this year, as we have had no Updates this year?

?

Andrew

Hi,

How much longer, are we going to weight for any Updates to the Trek this year, as we have had no Updates this year?

?

Andrew

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Sandra
Henshall via groups.io
Sent: 17 September 2020 17:04
To: [email protected]
Subject: Re: [vrstreamuk] The belt clip on the Trek?

Hi Henry,
If you find out how to remove the darn thing, please let me know. It just
gets in the way and, like your sighted friend, I haven't found a way to
remove it yet. I presume you're talking about the belt clip on the leather
case by the way?

Cheers,
Sandra.

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 13 September 2020 14:37
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Adrien,

Well Findhorn still is a lovely village. It's expanded a bit and is very popular when the weather's good.
We love the grub at the Captain's Table and the owners have massively expanded their outdoor dining area, due to the current crisis of course.

My wife is from Tulsa Oklahoma and loves the north of Scotland, as I do being a incomer from dear old Glasgow town, smile.

Yes I'll keep an eye out for stuff, my wife is constantly finding bargains on Amazon.
Btw have you heard the rumour that Amazon are after Asda?

You take care my friend.
Hope you make it up here some time in the future.
Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate

On 13/09/2020 11:07, adrien collins wrote:

Hi Jim

Ok I will take a look later on, it'll be great if we could share info, if we find something useful or a good offer we should share it, amazon often has some great prices, for example not long ago I got a 128 gb usb thumb drive for ?17, you have to be there at the right time.

Thanks again and say hello to findhorn, I used to love going there, spending time in the captain's table, it was a very nice little village.



Regards

Adrien G0mun

I run a group on groups.io, to join the group:
[email protected]
facebook page at bestcircleoffriends, just do a search for it.

twitter
@AdrienCollins12

Skype with me on adriencollins06

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 15:24
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Adrian,

As per, Amazon will be your first port of call. There's hundreds of them and they range in price so you'll have to dig. The ones we got wouldn't have been expensive.
Happy digging, smile.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 13:29, adrien collins wrote:

Hi Jim

Ok not Ray or Henry but the magnetic thingy sounds interesting, how
much are they and where can you get them? It sounds like a great idea.

Regards

Adrien G0mun

I run a group on groups.io, to join the group:
[email protected]
facebook page at bestcircleoffriends, just do a search for it.

twitter
@AdrienCollins12

Skype with me on adriencollins06

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Ray and Henry,

Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine.
The other doesn't.
To avoid using the standard usb micro cable, I've opted for a
magnetic charger.
This is a small device, which can be rather fiddley, but it inserts
into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the
cable end magnetises to the small stud.

Usually when you buy this, it comes with other types of usb options,
Lightning and usbC.

This means that I don't have to hawl a cable in and out of my stream
thus preserving it's life.

So, rather than pay ?200 to get my other stream fixed, I paid a wee
bit more and opted to get a Stratus m12. It doesn't have all the
features of the stream but it's mains / battery operated and has
given me a more satisfactory reading experience.

Hope this helps.
Take care and stay safe.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here. Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting
loose on the VRS. All I can say it I have two VR streams and
neither of them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they
have to do to put right this fault. If not under guarantee it can
be quite expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB
adaptor lead plugged into the stream and connect charging devices
and a computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special
tech gets these problems. I hope I can be forgiven thinking the
price we pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for a couple of months and we have now noticed
that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry

--
This email has been checked for viruses by AVG.

--
This email has been checked for viruses by AVG.

--
This email has been checked for viruses by AVG.

On 13/09/2020 11:07, adrien collins wrote:

Hi Jim
Ok I will take a look later on, it'll be great if we could share info, if we find something useful or a good offer we should share it, amazon often has some great prices, for example not long ago I got a 128 gb usb thumb drive for ?17, you have to be there at the right time.
Thanks again and say hello to findhorn, I used to love going there, spending time in the captain's table, it was a very nice little village.
Regards
Adrien G0mun
I run a group on groups.io, to join the group:
[email protected]
facebook page at bestcircleoffriends, just do a search for it.
twitter
@AdrienCollins12
Skype with me on adriencollins06
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 12 September 2020 15:24
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection
Adrian,
As per, Amazon will be your first port of call. There's hundreds of them and they range in price so you'll have to dig. The ones we got wouldn't have been expensive.
Happy digging, smile.
Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate
On 12/09/2020 13:29, adrien collins wrote:

Hi Jim

Ok not Ray or Henry but the magnetic thingy sounds interesting, how
much are they and where can you get them? It sounds like a great idea.

Regards

Adrien G0mun

I run a group on groups.io, to join the group:
[email protected]
facebook page at bestcircleoffriends, just do a search for it.

twitter
@AdrienCollins12

Skype with me on adriencollins06

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Ray and Henry,

Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine.
The other doesn't.
To avoid using the standard usb micro cable, I've opted for a magnetic
charger.
This is a small device, which can be rather fiddley, but it inserts
into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the
cable end magnetises to the small stud.

Usually when you buy this, it comes with other types of usb options,
Lightning and usbC.

This means that I don't have to hawl a cable in and out of my stream
thus preserving it's life.

So, rather than pay ?200 to get my other stream fixed, I paid a wee
bit more and opted to get a Stratus m12. It doesn't have all the
features of the stream but it's mains / battery operated and has given
me a more satisfactory reading experience.

Hope this helps.
Take care and stay safe.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here. Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting
loose on the VRS. All I can say it I have two VR streams and neither
of them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they have
to do to put right this fault. If not under guarantee it can be
quite expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB adaptor
lead plugged into the stream and connect charging devices and a
computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special
tech gets these problems. I hope I can be forgiven thinking the
price we pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for a couple of months and we have now noticed
that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry

--
This email has been checked for viruses by AVG.

--
This email has been checked for viruses by AVG.

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 12 September 2020 15:24
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Adrian,

As per, Amazon will be your first port of call. There's hundreds of them and they range in price so you'll have to dig. The ones we got wouldn't have been expensive.
Happy digging, smile.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate

On 12/09/2020 13:29, adrien collins wrote:

Hi Jim

Ok not Ray or Henry but the magnetic thingy sounds interesting, how
much are they and where can you get them? It sounds like a great idea.

Regards

Adrien G0mun

I run a group on groups.io, to join the group:
[email protected]
facebook page at bestcircleoffriends, just do a search for it.

twitter
@AdrienCollins12

Skype with me on adriencollins06

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Ray and Henry,

Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine.
The other doesn't.
To avoid using the standard usb micro cable, I've opted for a magnetic
charger.
This is a small device, which can be rather fiddley, but it inserts
into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the
cable end magnetises to the small stud.

Usually when you buy this, it comes with other types of usb options,
Lightning and usbC.

This means that I don't have to hawl a cable in and out of my stream
thus preserving it's life.

So, rather than pay ?200 to get my other stream fixed, I paid a wee
bit more and opted to get a Stratus m12. It doesn't have all the
features of the stream but it's mains / battery operated and has given
me a more satisfactory reading experience.

Hope this helps.
Take care and stay safe.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here. Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting
loose on the VRS. All I can say it I have two VR streams and neither
of them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they have
to do to put right this fault. If not under guarantee it can be
quite expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB adaptor
lead plugged into the stream and connect charging devices and a
computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special
tech gets these problems. I hope I can be forgiven thinking the
price we pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for a couple of months and we have now noticed
that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry

--
This email has been checked for viruses by AVG.

--
This email has been checked for viruses by AVG.

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 12 September 2020 18:38
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Henry,

It's very simple.

What you get is a usb micro appendage which is mounted on a large pin head. It slips into your charging port, just as a micro cable does, and on the other side of this is a pointed male part. The cable that comes with the usb should have a corresponding female end which will
magnetise itself to the pointy male appendage. Of course the other end
of the cable is inserted into your wall charger.
Be careful as the large pin head is a bit fiddley but once its in the charging port it should stay put.

Hope this helps.
Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate

On 12/09/2020 16:15, Henry Miller wrote:

Hi Jim
That is good to know. Jim! If you have the time please could you describe the magnetic charger? I have never encountered one before and wonder how it would fit into the VRS.
Take care
Best wishes
Henry


-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 16:08
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Henry,

Conversley, HumanWare Europe which is based here are very good and pretty much on the ball.
I've never had a problem since I started using their products, and that's been a while.

You take care also my friend.


Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 15:58, Henry Miller wrote:

Hi Jim
Many thanks for your below reply.
I'll get my sighted friend to look on Amazon. That is sad news about HumanWare and its customer service. The trouble we have is that there is not a lot of competition out there.

Stay well and stay safe
Henry


-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 15:31
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Henry,

No problem my friend.
I've just sent a reply to Adrian where to get them, but Amazon is your place to go.

There was a rumour that the small component that houses the usb micro cable has been poorly soldered and HumanWare have had a lot of complaints about it.
Unfortunately from what I hear both here and over in the USA HumanWare are a company who do not accept that they are the problem and do not accept that their products are poorly designed etc.

A few of our US friends have been shabbily treated by HumanWare.


Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 14:03, Henry Miller wrote:

Hi Jim
Many thanks for your reply.
Please can you tell me where to purchase this magnetic charger
"thingy" ?
Its reassuring to know that other VRS users have had similar problems.
HumanWare are sending out a new cable, but we have discovered that
the short cable is working fine so hopefully we won't have to return
the VRS which is still under guarantee

Best wishes
Henry



-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Ray and Henry,

Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine. The other doesn't.
To avoid using the standard usb micro cable, I've opted for a magnetic charger.
This is a small device, which can be rather fiddley, but it inserts into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the cable end magnetises to the small stud.

Usually when you buy this, it comes with other types of usb options, Lightning and usbC.

This means that I don't have to hawl a cable in and out of my stream thus preserving it's life.

So, rather than pay ?200 to get my other stream fixed, I paid a wee bit more and opted to get a Stratus m12. It doesn't have all the features of the stream but it's mains / battery operated and has given me a more satisfactory reading experience.

Hope this helps.
Take care and stay safe.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here. Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting
loose on the VRS. All I can say it I have two VR streams and
neither of them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they
have to do to put right this fault. If not under guarantee it can
be quite expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB
adaptor lead plugged into the stream and connect charging devices
and a computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special
tech gets these problems. I hope I can be forgiven thinking the
price we pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for a couple of months and we have now
noticed that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry

On 12/09/2020 16:15, Henry Miller wrote:

Hi Jim
That is good to know. Jim! If you have the time please could you describe the magnetic charger? I have never encountered one before and wonder how it would fit into the VRS.
Take care
Best wishes
Henry
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 12 September 2020 16:08
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection
Henry,
Conversley, HumanWare Europe which is based here are very good and pretty much on the ball.
I've never had a problem since I started using their products, and that's been a while.
You take care also my friend.
Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate
On 12/09/2020 15:58, Henry Miller wrote:

Hi Jim
Many thanks for your below reply.
I'll get my sighted friend to look on Amazon. That is sad news about HumanWare and its customer service. The trouble we have is that there is not a lot of competition out there.

Stay well and stay safe
Henry


-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 15:31
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Henry,

No problem my friend.
I've just sent a reply to Adrian where to get them, but Amazon is your place to go.

There was a rumour that the small component that houses the usb micro cable has been poorly soldered and HumanWare have had a lot of complaints about it.
Unfortunately from what I hear both here and over in the USA HumanWare are a company who do not accept that they are the problem and do not accept that their products are poorly designed etc.

A few of our US friends have been shabbily treated by HumanWare.


Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 14:03, Henry Miller wrote:

Hi Jim
Many thanks for your reply.
Please can you tell me where to purchase this magnetic charger
"thingy" ?
Its reassuring to know that other VRS users have had similar problems.
HumanWare are sending out a new cable, but we have discovered that
the short cable is working fine so hopefully we won't have to return
the VRS which is still under guarantee

Best wishes
Henry



-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Ray and Henry,

Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine. The other doesn't.
To avoid using the standard usb micro cable, I've opted for a magnetic charger.
This is a small device, which can be rather fiddley, but it inserts into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the cable end magnetises to the small stud.

Usually when you buy this, it comes with other types of usb options, Lightning and usbC.

This means that I don't have to hawl a cable in and out of my stream thus preserving it's life.

So, rather than pay ?200 to get my other stream fixed, I paid a wee bit more and opted to get a Stratus m12. It doesn't have all the features of the stream but it's mains / battery operated and has given me a more satisfactory reading experience.

Hope this helps.
Take care and stay safe.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here. Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting
loose on the VRS. All I can say it I have two VR streams and
neither of them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they
have to do to put right this fault. If not under guarantee it can
be quite expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB
adaptor lead plugged into the stream and connect charging devices
and a computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special
tech gets these problems. I hope I can be forgiven thinking the
price we pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for a couple of months and we have now noticed
that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 12 September 2020 16:08
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Henry,

Conversley, HumanWare Europe which is based here are very good and pretty much on the ball.
I've never had a problem since I started using their products, and that's been a while.

You take care also my friend.


Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate

On 12/09/2020 15:58, Henry Miller wrote:

Hi Jim
Many thanks for your below reply.
I'll get my sighted friend to look on Amazon. That is sad news about HumanWare and its customer service. The trouble we have is that there is not a lot of competition out there.

Stay well and stay safe
Henry


-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 15:31
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Henry,

No problem my friend.
I've just sent a reply to Adrian where to get them, but Amazon is your place to go.

There was a rumour that the small component that houses the usb micro cable has been poorly soldered and HumanWare have had a lot of complaints about it.
Unfortunately from what I hear both here and over in the USA HumanWare are a company who do not accept that they are the problem and do not accept that their products are poorly designed etc.

A few of our US friends have been shabbily treated by HumanWare.


Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 14:03, Henry Miller wrote:

Hi Jim
Many thanks for your reply.
Please can you tell me where to purchase this magnetic charger
"thingy" ?
Its reassuring to know that other VRS users have had similar problems.
HumanWare are sending out a new cable, but we have discovered that
the short cable is working fine so hopefully we won't have to return
the VRS which is still under guarantee

Best wishes
Henry



-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Ray and Henry,

Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine. The other doesn't.
To avoid using the standard usb micro cable, I've opted for a magnetic charger.
This is a small device, which can be rather fiddley, but it inserts into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the cable end magnetises to the small stud.

Usually when you buy this, it comes with other types of usb options, Lightning and usbC.

This means that I don't have to hawl a cable in and out of my stream thus preserving it's life.

So, rather than pay ?200 to get my other stream fixed, I paid a wee bit more and opted to get a Stratus m12. It doesn't have all the features of the stream but it's mains / battery operated and has given me a more satisfactory reading experience.

Hope this helps.
Take care and stay safe.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here. Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting
loose on the VRS. All I can say it I have two VR streams and
neither of them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they
have to do to put right this fault. If not under guarantee it can
be quite expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB
adaptor lead plugged into the stream and connect charging devices
and a computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special
tech gets these problems. I hope I can be forgiven thinking the
price we pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for a couple of months and we have now noticed
that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry

On 12/09/2020 15:58, Henry Miller wrote:

Hi Jim
Many thanks for your below reply.
I'll get my sighted friend to look on Amazon. That is sad news about HumanWare and its customer service. The trouble we have is that there is not a lot of competition out there.
Stay well and stay safe
Henry
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 12 September 2020 15:31
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection
Henry,
No problem my friend.
I've just sent a reply to Adrian where to get them, but Amazon is your place to go.
There was a rumour that the small component that houses the usb micro cable has been poorly soldered and HumanWare have had a lot of complaints about it.
Unfortunately from what I hear both here and over in the USA HumanWare are a company who do not accept that they are the problem and do not accept that their products are poorly designed etc.
A few of our US friends have been shabbily treated by HumanWare.
Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate
On 12/09/2020 14:03, Henry Miller wrote:

Hi Jim
Many thanks for your reply.
Please can you tell me where to purchase this magnetic charger
"thingy" ?
Its reassuring to know that other VRS users have had similar problems.
HumanWare are sending out a new cable, but we have discovered that the
short cable is working fine so hopefully we won't have to return the
VRS which is still under guarantee

Best wishes
Henry



-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Ray and Henry,

Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine. The other doesn't.
To avoid using the standard usb micro cable, I've opted for a magnetic charger.
This is a small device, which can be rather fiddley, but it inserts into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the cable end magnetises to the small stud.

Usually when you buy this, it comes with other types of usb options, Lightning and usbC.

This means that I don't have to hawl a cable in and out of my stream thus preserving it's life.

So, rather than pay ?200 to get my other stream fixed, I paid a wee bit more and opted to get a Stratus m12. It doesn't have all the features of the stream but it's mains / battery operated and has given me a more satisfactory reading experience.

Hope this helps.
Take care and stay safe.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here. Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting
loose on the VRS. All I can say it I have two VR streams and neither
of them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they have
to do to put right this fault. If not under guarantee it can be
quite expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB adaptor
lead plugged into the stream and connect charging devices and a
computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special
tech gets these problems. I hope I can be forgiven thinking the
price we pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for a couple of months and we have now noticed
that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 12 September 2020 15:31
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Henry,

No problem my friend.
I've just sent a reply to Adrian where to get them, but Amazon is your place to go.

There was a rumour that the small component that houses the usb micro cable has been poorly soldered and HumanWare have had a lot of complaints about it.
Unfortunately from what I hear both here and over in the USA HumanWare are a company who do not accept that they are the problem and do not accept that their products are poorly designed etc.

A few of our US friends have been shabbily treated by HumanWare.


Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate

On 12/09/2020 14:03, Henry Miller wrote:

Hi Jim
Many thanks for your reply.
Please can you tell me where to purchase this magnetic charger
"thingy" ?
Its reassuring to know that other VRS users have had similar problems.
HumanWare are sending out a new cable, but we have discovered that the
short cable is working fine so hopefully we won't have to return the
VRS which is still under guarantee

Best wishes
Henry



-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim
McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Ray and Henry,

Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine. The other doesn't.
To avoid using the standard usb micro cable, I've opted for a magnetic charger.
This is a small device, which can be rather fiddley, but it inserts into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the cable end magnetises to the small stud.

Usually when you buy this, it comes with other types of usb options, Lightning and usbC.

This means that I don't have to hawl a cable in and out of my stream thus preserving it's life.

So, rather than pay ?200 to get my other stream fixed, I paid a wee bit more and opted to get a Stratus m12. It doesn't have all the features of the stream but it's mains / battery operated and has given me a more satisfactory reading experience.

Hope this helps.
Take care and stay safe.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality
rate

On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here. Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting
loose on the VRS. All I can say it I have two VR streams and neither
of them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they have
to do to put right this fault. If not under guarantee it can be
quite expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB adaptor
lead plugged into the stream and connect charging devices and a
computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special
tech gets these problems. I hope I can be forgiven thinking the
price we pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for a couple of months and we have now noticed
that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry

On 12/09/2020 14:19, Rea Lists wrote:

this magnetic charger is certainly news to me.? Sounds like a gadget to bring cordless charging to devices that don't have it already.
Ray.
On 12/09/2020 02:03 pm, Henry Miller wrote:

Hi Jim
Many thanks for your reply.
Please can you tell me where to purchase this magnetic charger "thingy" ?
Its reassuring to know that other VRS users have had similar problems.? HumanWare are sending out a new cable, but we have discovered that the short cable is working fine so hopefully we won't have to return the VRS which is still under guarantee

Best wishes
Henry



-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection

Hello Ray and Henry,

Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine.? The other doesn't.
To avoid using the standard usb micro cable, I've opted for a magnetic charger.
This is a small device, which can be rather fiddley, but it inserts into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the cable end magnetises? to the small stud.

Usually when you buy this, it comes with other types of usb options, Lightning and usbC.

This means that I don't have to hawl a cable in and out of my stream thus preserving it's life.

So, rather than pay ?200 to get my other stream fixed, I paid a wee bit more and opted to get a Stratus m12.? It doesn't have all the features of the stream but it's mains / battery operated and has given me a more satisfactory reading experience.

Hope this helps.
Take care and stay safe.

Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate

On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here.? Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting loose
on the VRS.? All I can say it I have two VR streams and neither of
them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they have
to do to put right this fault.? If not under guarantee it can be quite
expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB adaptor
lead plugged into the stream and connect charging devices and a
computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special tech
gets these problems.? I hope I can be forgiven thinking the price we
pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for? a couple of months and we have now noticed
that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry

On 12/09/2020 14:03, Henry Miller wrote:

Hi Jim
Many thanks for your reply.
Please can you tell me where to purchase this magnetic charger "thingy" ?
Its reassuring to know that other VRS users have had similar problems. HumanWare are sending out a new cable, but we have discovered that the short cable is working fine so hopefully we won't have to return the VRS which is still under guarantee
Best wishes
Henry
-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Jim McAuslan
Sent: 12 September 2020 10:26
To: [email protected]
Subject: Re: [vrstreamuk] VRS loose connection
Hello Ray and Henry,
Yes, I believe that recently purchased streams come with a 2 year warranty.
I have two streams and one has a functioning charging port and works fine. The other doesn't.
To avoid using the standard usb micro cable, I've opted for a magnetic charger.
This is a small device, which can be rather fiddley, but it inserts into your charging port and has a pointy and rather stubby stud like thingy.
Obviously it comes with the relevant cable.
So, the small stud stays planted into your usb charging port and the cable end magnetises to the small stud.
Usually when you buy this, it comes with other types of usb options, Lightning and usbC.
This means that I don't have to hawl a cable in and out of my stream thus preserving it's life.
So, rather than pay ?200 to get my other stream fixed, I paid a wee bit more and opted to get a Stratus m12. It doesn't have all the features of the stream but it's mains / battery operated and has given me a more satisfactory reading experience.
Hope this helps.
Take care and stay safe.
Jim McAuslan from sunny Findhorn
Life is a sexually transmitted condition with a 100 percent fatality rate
On 12/09/2020 08:50, Rea Lists wrote:

Hello Henry and good to see you here. Things could be better with
lockdown now causing its bit of over due havoc in my life, but not
quite the place to discuss that.


I have heard quite a few complaints about the USB socket getting loose
on the VRS. All I can say it I have two VR streams and neither of
them have, as yet, had this problem.


If your VRS is a recent purchase then I would say that Humanware
should surely replace the motherboard which I think is what they have
to do to put right this fault. If not under guarantee it can be quite
expensive to get repaired.


Might not be megga helpful to suggest you try keeping the USB adaptor
lead plugged into the stream and connect charging devices and a
computer via a standard USB lead plugged into the adaptor.


I always find it disappointing that relatively edxpensive special tech
gets these problems. I hope I can be forgiven thinking the price we
pay for it should mean it is better designed and manufactured.


Ray.


On 11/09/2020 02:25 pm, Henry Miller wrote:

Hi

This is my first email to this group and trust everyone is keeping
safe and well?

We have had our VRS for a couple of months and we have now noticed
that the recharging connection to the VRS itself is becoming loose.
We wonder if others are having a similar issue?

Best wishes

Henry