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Another senior with problems.
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One of the rare senior men whom I help has contacted me.
He has a Late 2013 A1502 Retina, 13” running Big Sur, into which, in 2020, I put a 500 GB OWC SSD.
He has great difficulty working with computers which is compounded by the fact that he has rheumatoid arthritis which makes typing exceedingly difficult. ?He has a great deal of trouble getting his head around electronics.
He is a “normal” user: ?email, web surfing, documents, photos. ?Nothing processor intensive.
His computer crashed. ?It took multiple restarts before he got to the desktop, and when he did he finds everything is slow, beachballs galore, and apps bounce in the doc before launching. ?There is no way I can get him to walk through that long list of what-to-do on Randy’s site.
We ran DriveDX and got a solid bill of good health, so it’s not his SSD.
I had him boot in Safe Mode and things ran as normal until they didn’t and the computer crashed again.
Can anyone direct me to a log that might offer an explanation? ?
Any suggestions on using Activity Monitor?
I have sent him this and have asked him which applies:
? A kernel panic is when macOS can’t continue running any more due to (software) damage, and your Mac has to restart itself in order to resume normal services.
? A freeze is when the error is enough to prevent even a normal, ordered kernel panic, and you have to force your Mac to shut down by pressing the Power button.
? An app crash is when an app that was running suddenly quits without warning, but that doesn’t take down macOS or trigger a kernel panic.
? An unresponsive app is one that shows the spinning beachball and is listed in the Force Quit dialog as not responding.
Bob
———
“They say the Lord?answers all our?prayers, it’s just that?sometimes he?answers no.”
- Amor Towles
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A wild guess: faulty RAM??
See if you can run Rember or memtest to check it. Worth eliminating in any case. <>
Otto
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One of the rare senior men whom I help has contacted me.
He has a Late 2013 A1502 Retina, 13” running Big Sur, into which, in 2020, I put a 500 GB OWC SSD.
He has great difficulty working with computers which is compounded by the fact that he has rheumatoid arthritis which makes typing exceedingly difficult. ?He has a great deal of trouble getting his head around electronics.
He is a “normal” user: ?email, web surfing, documents, photos. ?Nothing processor intensive.
His computer crashed. ?It took multiple restarts before he got to the desktop, and when he did he finds everything is slow, beachballs galore, and apps bounce in the doc before launching. ?There is no way I can get him to walk through that long list of what-to-do on Randy’s site.
We ran DriveDX and got a solid bill of good health, so it’s not his SSD.
I had him boot in Safe Mode and things ran as normal until they didn’t and the computer crashed again.
Can anyone direct me to a log that might offer an explanation? ?
Any suggestions on using Activity Monitor?
I have sent him this and have asked him which applies:
? A kernel panic is when macOS can’t continue running any more due to (software) damage, and your Mac has to restart itself in order to resume normal services.
? A freeze is when the error is enough to prevent even a normal, ordered kernel panic, and you have to force your Mac to shut down by pressing the Power button.
? An app crash is when an app that was running suddenly quits without warning, but that doesn’t take down macOS or trigger a kernel panic.
? An unresponsive app is one that shows the spinning beachball and is listed in the Force Quit dialog as not responding.
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On Jul 17, 2023, at 17:21, Otto Nikolaus via groups.io <otto.nikolaus@...> wrote:
A wild guess: faulty RAM??
See if you can run Rember or memtest to check it. Worth eliminating in any case. <>
Thanks, Otto. ?Will cut and paste your recommendation into an email and sent it to him.
Bob
———
“They say the Lord?answers all our?prayers, it’s just that?sometimes he?answers no.”
- Amor Towles
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On this question the thought struck me: ?the battery on this old 2012 MB Pro will no longer hold a charge and he has been running off the mains for some time.
Is it possible that this might be the source of his computer crash, beachballing, and general slowness?
He is going to run the RAM test this morning.
Wouldn’t you know it when he tried to open the .dmg file, he reported: ?
Got Rember.dmg but couldn’t open it — Apple could not verify dmg was free of malware. ?What to do? I sent him this:
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Bob
———
“They say the Lord?answers all our?prayers, it’s just that?sometimes he?answers no.”
- Amor Towles
Yes, I believe that’s a real possibility. Last week I had my hands on a client’s MacBook Air not more than a few years old. It had been left idle in storage and shut down for a few years during which time the battery capacity depleted. The computer is now excruciatingly slow (and they are replacing it).
In your previous message, Bob, you reported this person’s MacBook Pro as a Late 2013 model. Is it actually a Mid 2012?
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On Jul 18, 2023, at 03:30, Bob Gerard <rowerbob@...> wrote:
? On this question the thought struck me: ?the battery on this old 2012 MB Pro will no longer hold a charge and he has been running off the mains for some time.
Is it possible that this might be the source of his computer crash, beachballing, and general slowness?
He is going to run the RAM test this morning.
Wouldn’t you know it when he tried to open the .dmg file, he reported: ?
Got Rember.dmg but couldn’t open it — Apple could not verify dmg was free of malware. ?What to do? I sent him this:
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Bob
———
“They say the Lord?answers all our?prayers, it’s just that?sometimes he?answers no.”
- Amor Towles
I would replace the battery anyway, just in case, and especially if it’s swollen.
Mine is a mid-2012, the last one before the first Retina, also 2012. The battery in mine is easy to replace; I don’t know about the Retina.
Otto
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On 18 Jul 2023, at 15:24, Ben Rosenthal <ben@...> wrote:
Yes, I believe that’s a real possibility. Last week I had my hands on a client’s MacBook Air not more than a few years old. It had been left idle in storage and shut down for a few years during which time the battery capacity depleted. The computer is now excruciatingly slow (and they are replacing it).
In your previous message, Bob, you reported this person’s MacBook Pro as a Late 2013 model. Is it actually a Mid 2012?
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Are the fans loud? How hot is his place? When was the last time his Mac was blown out? DC is not known for good weather in the summer.?
I assume that is a MBP. A1502 is an order number not a model number, and that would make it an early 2015. There is no late 2015. Searching for the order number brought up 3 models over 3 years.?
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On Jul 17, 2023, at 12:37, Bob Gerard <rowerbob@...> wrote:
? One of the rare senior men whom I help has contacted me.
He has a Late 2013 A1502 Retina, 13” running Big Sur, into which, in 2020, I put a 500 GB OWC SSD.
He has great difficulty working with computers which is compounded by the fact that he has rheumatoid arthritis which makes typing exceedingly difficult. ?He has a great deal of trouble getting his head around electronics.
He is a “normal” user: ?email, web surfing, documents, photos. ?Nothing processor intensive.
His computer crashed. ?It took multiple restarts before he got to the desktop, and when he did he finds everything is slow, beachballs galore, and apps bounce in the doc before launching. ?There is no way I can get him to walk through that long list of what-to-do on Randy’s site.
We ran DriveDX and got a solid bill of good health, so it’s not his SSD.
I had him boot in Safe Mode and things ran as normal until they didn’t and the computer crashed again.
Can anyone direct me to a log that might offer an explanation? ?
Any suggestions on using Activity Monitor?
I have sent him this and have asked him which applies:
? A kernel panic is when macOS can’t continue running any more due to (software) damage, and your Mac has to restart itself in order to resume normal services.
? A freeze is when the error is enough to prevent even a normal, ordered kernel panic, and you have to force your Mac to shut down by pressing the Power button.
? An app crash is when an app that was running suddenly quits without warning, but that doesn’t take down macOS or trigger a kernel panic.
? An unresponsive app is one that shows the spinning beachball and is listed in the Force Quit dialog as not responding.
Bob
———
“They say the Lord?answers all our?prayers, it’s just that?sometimes he?answers no.”
- Amor Towles
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Excuse me, you said Late 2013. There is a Late 2013.?
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On Jul 17, 2023, at 12:37, Bob Gerard <rowerbob@...> wrote:
? One of the rare senior men whom I help has contacted me.
He has a Late 2013 A1502 Retina, 13” running Big Sur, into which, in 2020, I put a 500 GB OWC SSD.
He has great difficulty working with computers which is compounded by the fact that he has rheumatoid arthritis which makes typing exceedingly difficult. ?He has a great deal of trouble getting his head around electronics.
He is a “normal” user: ?email, web surfing, documents, photos. ?Nothing processor intensive.
His computer crashed. ?It took multiple restarts before he got to the desktop, and when he did he finds everything is slow, beachballs galore, and apps bounce in the doc before launching. ?There is no way I can get him to walk through that long list of what-to-do on Randy’s site.
We ran DriveDX and got a solid bill of good health, so it’s not his SSD.
I had him boot in Safe Mode and things ran as normal until they didn’t and the computer crashed again.
Can anyone direct me to a log that might offer an explanation? ?
Any suggestions on using Activity Monitor?
I have sent him this and have asked him which applies:
? A kernel panic is when macOS can’t continue running any more due to (software) damage, and your Mac has to restart itself in order to resume normal services.
? A freeze is when the error is enough to prevent even a normal, ordered kernel panic, and you have to force your Mac to shut down by pressing the Power button.
? An app crash is when an app that was running suddenly quits without warning, but that doesn’t take down macOS or trigger a kernel panic.
? An unresponsive app is one that shows the spinning beachball and is listed in the Force Quit dialog as not responding.
Bob
———
“They say the Lord?answers all our?prayers, it’s just that?sometimes he?answers no.”
- Amor Towles
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And resetting the RAM might correct that.?
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On Jul 17, 2023, at 14:21, Otto Nikolaus via groups.io <otto.nikolaus@...> wrote:
A wild guess: faulty RAM??
See if you can run Rember or memtest to check it. Worth eliminating in any case. <>
Otto
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Is it a version that will run with his OS?
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On Jul 18, 2023, at 03:30, Bob Gerard <rowerbob@...> wrote:
? On this question the thought struck me: ?the battery on this old 2012 MB Pro will no longer hold a charge and he has been running off the mains for some time.
Is it possible that this might be the source of his computer crash, beachballing, and general slowness?
He is going to run the RAM test this morning.
Wouldn’t you know it when he tried to open the .dmg file, he reported: ?
Got Rember.dmg but couldn’t open it — Apple could not verify dmg was free of malware. ?What to do? I sent him this:
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Bob
———
“They say the Lord?answers all our?prayers, it’s just that?sometimes he?answers no.”
- Amor Towles
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Mine is a mid-2012, the last one before the first Retina, also 2012. The battery in mine is easy to replace; I don’t know about the Retina.
I’ve just done a Retina Early 2015 13” MacBook Pro battery.
It’s glued into the case, so getting it out is not so easy, but not so difficult. OWC - ?- sell a kit that includes glue dissovling liquid, the necessary 2 screwdrivers, gloves and a new battery for $84 for my computer. Took me about an hour to replace it.
Here’s the page for my Early 2015 Retina MacBook Pro, and included there is a link to the instructions.
Roger
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Yes, it is good to know that, when working with other than recent hardware.?
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On Jul 18, 2023, at 11:28, Otto Nikolaus via groups.io <otto.nikolaus@...> wrote:
? From the website " Requirements- Mac OS X v.10.5 or later is required"
Otto
Is it a version that will run with his OS?
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To continue with this thread, he was finally able to run Rmember to check his RAM and it passed with flying colors.
So, he is stuck with that most perplexing of all situations: ?his computer is running slow, he has beachballs, and apps jump in the Dock multiple times before launching.
He has an SSD, not a HDD.
He simply does not have the patience to walk through every suggestion on Randy’s and other troubleshooting pages.
For the record, an in case anyone would like to save those troubleshooting URLs, here they are:
I was considering, since he has a TM backup, having erase his SSD, reinstall the most up-to-date macOS his 2013 can handle, and then - here’s my question - what should he migrate from his TM?
Welcome any suggestions, especially easy to accomplish ones.
Bob
———
“They say the Lord?answers all our?prayers, it’s just that?sometimes he?answers no.”
- Amor Towles
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Hello Bob,
I don't see any URLs in your post. Just those strange characters with three lines that on first glance look like an equals sign. However there are four attachments with the ".webloc" extension.
How did simply typing in a URL get converted from plain text in the mail body to a .webloc attachment? Strangely, your post also has an HTML part, but that just has completely blank lines between "for the record" and "I was considering"
AG
Wednesday, July 19, 2023, 3:38:47 AM, Bob Gerard rowerbob@... wrote:
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For the record, an in case anyone would like to save those troubleshooting URLs, here they are: ? ? ? ? I was considering
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On Jul 18, 2023, at 6:38 PM, Bob Gerard <rowerbob@...> wrote:
He has an SSD, not a HDD.
How full is the drive? Has he run Disk First Aid? Also, is he running any antivirus software? David
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On Jul 19, 2023, at 12:11 AM, David Brostoff < davchbro@...> wrote:
On Jul 18, 2023, at 6:38 PM, Bob Gerard < rowerbob@...> wrote:
He has an SSD, not a HDD.
How full is the drive?
Thank you for those suggestions, David. The SSD is less than half full.
Has he run Disk First Aid?
Yes, but more importantly, he has run DriveDX which gave the SSD a perfectly clean bill of health. Also, is he running any antivirus software?
Absolutely not! ?One of the first things I do when a senior joins my Zoom sessions is convince them to remove any AV software they may be using.
I have asked him to download and run the free version of EtreCheck to see what that returns.
Bob
———
“ A man sees in the?world what he?carries in his heart.”
— Goethe,?Faust
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On Jul 18, 2023, at 11:41 PM, maclists < maclists@...> wrote:
I don't see any URLs in your post. Just those strange characters with three lines that on first glance look like an equals sign. However there are four attachments with the ".webloc" extension.?
Sometimes I will highlight the URL in the address bar of a browser and drag and drop it to my desktop as a visual “nag” to go back to that site and finish reading something there. I did that with all the URLs to which ?I went seeking solutions to my friend’s problem.
I dragged and dropped those .weloc icons into the bod of the email I posted here but apparently that does not work. ?Later today, when I am at my other computer, I will send the URLs for anyone who may be interested.?
Definitely worthwhile, IMHO, to bookmark them for possible future use.
How did simply typing in a URL get converted from plain text in the mail body to a .webloc attachment? Strangely, your post also has an HTML part, but that just has completely blank lines between "for the record" and "I was considering"
Bob
———
“ A man sees in the?world what he?carries in his heart.”
— Goethe,?Faust
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On Jul 19, 2023, at 08:56, Bob Gerard <Rowerbob@...> wrote:
Later today, when I am at my other computer, I will send the URLs for anyone who may be interested.?
Here are the links to those troubleshooting pages that my pal and I are exploring in an effort to diagnose the problems with his computer :
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Bob
———
“They say the Lord?answers all our?prayers, it’s just that?sometimes he?answers no.”
- Amor Towles
Bob Gerard
Ben Rosenthal
Brent