?
One of the rare senior men whom I help has contacted me.
He has a Late 2013 A1502 Retina, 13¡± running Big Sur, into which, in 2020, I put a 500 GB OWC SSD.
He has great difficulty working with computers which is compounded by the fact that he has rheumatoid arthritis which makes typing exceedingly difficult. ?He has a great deal of trouble getting his head around electronics.
He is a ¡°normal¡± user: ?email, web surfing, documents, photos. ?Nothing processor intensive.
His computer crashed. ?It took multiple restarts before he got to the desktop, and when he did he finds everything is slow, beachballs galore, and apps bounce in the doc before launching. ?There is no way I can get him to walk through that long list of what-to-do on Randy¡¯s site.
We ran DriveDX and got a solid bill of good health, so it¡¯s not his SSD.
I had him boot in Safe Mode and things ran as normal until they didn¡¯t and the computer crashed again.
Can anyone direct me to a log that might offer an explanation? ?
Any suggestions on using Activity Monitor?
I have sent him this and have asked him which applies:
? A kernel panic is when macOS can¡¯t continue running any more due to (software) damage, and your Mac has to restart itself in order to resume normal services.
? A freeze is when the error is enough to prevent even a normal, ordered kernel panic, and you have to force your Mac to shut down by pressing the Power button.
? An app crash is when an app that was running suddenly quits without warning, but that doesn¡¯t take down macOS or trigger a kernel panic.
? An unresponsive app is one that shows the spinning beachball and is listed in the Force Quit dialog as not responding.
Bob
¡ª¡ª¡ª
¡°They say the Lord?answers all our?prayers, it¡¯s just that?sometimes he?answers no.¡±
- Amor Towles
Brent