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Re: Online Help

 

Try this suggestion (from TB): Click on the "LOG-IN BOX" then F5 (refresh). Do this several times if necessary; it took me three times to get in to my account this afternoon.


Re: Time from an Analog

 
Edited

As a follow up, The Analog/Time preset for TSW projects seems to be 'partially' broken - i.e. it does not update with incremental changes (but in a weird way...)

FTR, I've i'm using Daniel's updated module with the serial text for the remaining time...Thanks again Daniel!!


Re: Long copper run and NVX

 

We switched to Belden REVConnect as well and it has greatly increased our accuracy when terminating any kind of shielded category cable. Worth taking a look at if you're concerned about getting quality terminations.?

-Dustin


Re: Time from an Analog

 

Thanks, Daniel!? I'll check it out as I may have to use a different method.
This issue appears to be related to VTPro and TSW/xPanels....? Loading my project on an iPAD works fine, just not on TSW or xPanel...? Weird!!


Re: Crestron Go iphone testing #crestronapp

 

Thanks Wyatt,
That actually worked for me also...

If it doesn't work for others, as someone mentioned, try Save As to a 560P as this should render similar to the iPhone...


Re: Long copper run and NVX

 

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I spec REVConnect for all HDBaseT cable runs.

?

From: [email protected] <[email protected]> On Behalf Of ckangis via groups.io
Sent: Tuesday, June 22, 2021 11:33
To: [email protected]
Subject: Re: [crestron] Long copper run and NVX

?

In a related story, I would definitely recommend looking at the Belden REVconnect termination system.
We've been using it for a while and I think it really helps to remove most of the 'Subjective' aspects of the tech's skills with terminations...


Re: Long copper run and NVX

 

In a related story, I would definitely recommend looking at the Belden REVconnect termination system.
We've been using it for a while and I think it really helps to remove most of the 'Subjective' aspects of the tech's skills with terminations...


Re: Online Help

 

I also have had various intermittent results with OLH login.
I just tried it, and clicking on the main page help link did not log me in as current normal.
I then searched for OLH#?1000443 and it logged me in.
I have tried this in the past and sometimes worked/sometimes didn't work...


Re: TSW-1052 reset

 

1 Reset the touch screen 10 times by pressing the micro switch behind the
unit. You can start the next reset cycle as soon as you see the Crestron
Swirl Logo.

2 After the button is pressed the 10th time, let go and the display will
show “System maintenance in progress. Do not reboot. Please wait.” After a
few minutes, you will see the two following buttons: “Reboot” & “Factory
Restore Menu”

3 Pressing “Reboot” will restart the unit without a restore. The “Factory
Restore Menu”, will have two options. One returns to the prior menu, the
other performs a factory restore.

HTH

Cheers, Thorsten

-----Ursprüngliche Nachricht-----
Von: [email protected] <[email protected]> Im Auftrag von Lincoln
King-Cliby via groups.io
Gesendet: Dienstag, 22. Juni 2021 19:02
An: [email protected]
Betreff: Re: [crestron] TSW-1052 reset

Use the reset 10 time procedure --

Press the reset button on the back when the Crestron logo is displayed
during boot Repeat 10 times Choose restore on the menu that pops up

(I'm logged in to OLH but search is giving me horribly wrong results -- I
thought there was another step involved but that's from memory so...)


--
Lincoln King-Cliby, CTS, DMC-E-4K/T/D
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Diamond)
ControlWorks Consulting, LLC
Direct: (+1)440.771.4807 | Cleveland: (+1)440.449.1100 | Boston:
(+1)508.695.0188 | DC: (+1)202.381.9070 | Fax: (+1)440.449.1106 Crestron
Services Provider | Biamp Authorized Independent Programmers | Extron
Qualified Independent Programmer

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Tony
Golden
Sent: Tuesday, June 22, 2021 12:30 PM
To: [email protected]
Subject: [crestron] TSW-1052 reset

The reason I was going to Online Help...

I have a TSW-1052 with authentication enabled, and no one wrote down or can
remember the credentials. I have physical access to the panel, but don't
know what the procedure is for defaulting it, without using Toolbox. Can
someone tell me?

Thanks in advance!


Re: Time from an Analog

 


Re: Cisco SX80 not allowing more than one call

 

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I’m going to have to go back on-site to do some more testing and that is something I’ll give a try.
Thanks Lincoln!

Nate

On Jun 22, 2021, at 11:00 AM, Lincoln King-Cliby via groups.io <lincoln@...> wrote:

?

That is odd; if you manually build a dial command (outside of the module) and send it does it by chance work?

?

Wondering if perhaps the module rather than the codec is getting confused about the call state

?

--

Lincoln King-Cliby, CTS, DMC-E-4K/T/D
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Diamond)
ControlWorks Consulting, LLC
Direct: (+1)440.771.4807 | Cleveland: (+1)440.449.1100? | Boston: (+1)508.695.0188 | DC: (+1)202.381.9070? | Fax: (+1)440.449.1106
Crestron Services Provider | Biamp Authorized Independent Programmers | Extron Qualified Independent Programmer

?

From: [email protected] [mailto:[email protected]] On Behalf Of Nate via groups.io
Sent: Tuesday, June 22, 2021 12:12 PM
To: [email protected]
Subject: Re: [crestron] Cisco SX80 not allowing more than one call

?

Lincoln,

?

Thanks for the reply.

The crazy thing is that I’m not getting an error.

I’m also utilizing the hangup all calls.

It’s like the codec is ignoring all new call commands.

The module stays connected and I can use camera controls or other features.

It’s literally just trying to initiate a new call after hanging up from the previous.

?

Nate



On Jun 22, 2021, at 9:59 AM, Lincoln King-Cliby via groups.io <lincoln@...> wrote:

?

Can’t say I have – though most of my recent Cisco codecs have had the touch 10 as the only dialing control and using a Crestron processor (no TP) as an interface to lighting/shades/HVAC and AV automation) – what error do you get back from the CLI when you try the 2nd call ?

?

Is it possible you aren’t cleanly disconnecting the first call and if the codec isn’t licensed for multipoint because it thinks it’s still in a call it won’t allow an additional call. If you issue the hang up all command before (not just “hang up call 1”, etc.) that might help to clean the deck.

?

--

Lincoln King-Cliby, CTS, DMC-E-4K/T/D
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Diamond)
ControlWorks Consulting, LLC
Direct: (+1)440.771.4807 | Cleveland: (+1)440.449.1100? | Boston: (+1)508.695.0188 | DC: (+1)202.381.9070? | Fax: (+1)440.449.1106
Crestron Services Provider | Biamp Authorized Independent Programmers | Extron Qualified Independent Programmer

?

From: [email protected] [mailto:[email protected]] On Behalf Of Nate via groups.io
Sent: Tuesday, June 22, 2021 11:51 AM
To: [email protected]
Subject: [crestron] Cisco SX80 not allowing more than one call

?

Hello All,

Has anyone seen an issue with an SX80 only allowing you to make one call and then having to reboot it before you can dial/make another call from the Crestron panel?
You can still make calls using the touch 10 no problem.?
We have updated firmware on the codec as well as rolled it back to see if that was the issue.
I can't seem to find what the problem is.?

Nate


Re: Online Help

 

I spoke to TB about it today as I've had a case open for a while (and I think Chris K has mentioned it a few times).
They're aware of the problem - apparently it's not the same for everyone.

Earlier I was able to get into my cases by clicking around "Email Us" and other tabs, but even that seems to be fruitless now :(


Re: TSW-1052 reset

 

Use the reset 10 time procedure --

Press the reset button on the back when the Crestron logo is displayed during boot
Repeat 10 times
Choose restore on the menu that pops up

(I'm logged in to OLH but search is giving me horribly wrong results -- I thought there was another step involved but that's from memory so...)


--
Lincoln King-Cliby, CTS, DMC-E-4K/T/D
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Diamond)
ControlWorks Consulting, LLC
Direct: (+1)440.771.4807 | Cleveland: (+1)440.449.1100 | Boston: (+1)508.695.0188 | DC: (+1)202.381.9070 | Fax: (+1)440.449.1106
Crestron Services Provider | Biamp Authorized Independent Programmers | Extron Qualified Independent Programmer

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Tony Golden
Sent: Tuesday, June 22, 2021 12:30 PM
To: [email protected]
Subject: [crestron] TSW-1052 reset

The reason I was going to Online Help...

I have a TSW-1052 with authentication enabled, and no one wrote down or can remember the credentials. I have physical access to the panel, but don't know what the procedure is for defaulting it, without using Toolbox. Can someone tell me?

Thanks in advance!


Re: Cisco SX80 not allowing more than one call

 

开云体育

That is odd; if you manually build a dial command (outside of the module) and send it does it by chance work?

?

Wondering if perhaps the module rather than the codec is getting confused about the call state

?

--

Lincoln King-Cliby, CTS, DMC-E-4K/T/D
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Diamond)
ControlWorks Consulting, LLC
Direct: (+1)440.771.4807 | Cleveland: (+1)440.449.1100? | Boston: (+1)508.695.0188 | DC: (+1)202.381.9070? | Fax: (+1)440.449.1106
Crestron Services Provider | Biamp Authorized Independent Programmers | Extron Qualified Independent Programmer

?

From: [email protected] [mailto:[email protected]] On Behalf Of Nate via groups.io
Sent: Tuesday, June 22, 2021 12:12 PM
To: [email protected]
Subject: Re: [crestron] Cisco SX80 not allowing more than one call

?

Lincoln,

?

Thanks for the reply.

The crazy thing is that I’m not getting an error.

I’m also utilizing the hangup all calls.

It’s like the codec is ignoring all new call commands.

The module stays connected and I can use camera controls or other features.

It’s literally just trying to initiate a new call after hanging up from the previous.

?

Nate



On Jun 22, 2021, at 9:59 AM, Lincoln King-Cliby via groups.io <lincoln@...> wrote:

?

Can’t say I have – though most of my recent Cisco codecs have had the touch 10 as the only dialing control and using a Crestron processor (no TP) as an interface to lighting/shades/HVAC and AV automation) – what error do you get back from the CLI when you try the 2nd call ?

?

Is it possible you aren’t cleanly disconnecting the first call and if the codec isn’t licensed for multipoint because it thinks it’s still in a call it won’t allow an additional call. If you issue the hang up all command before (not just “hang up call 1”, etc.) that might help to clean the deck.

?

--

Lincoln King-Cliby, CTS, DMC-E-4K/T/D
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Diamond)
ControlWorks Consulting, LLC
Direct: (+1)440.771.4807 | Cleveland: (+1)440.449.1100? | Boston: (+1)508.695.0188 | DC: (+1)202.381.9070? | Fax: (+1)440.449.1106
Crestron Services Provider | Biamp Authorized Independent Programmers | Extron Qualified Independent Programmer

?

From: [email protected] [mailto:[email protected]] On Behalf Of Nate via groups.io
Sent: Tuesday, June 22, 2021 11:51 AM
To: [email protected]
Subject: [crestron] Cisco SX80 not allowing more than one call

?

Hello All,

Has anyone seen an issue with an SX80 only allowing you to make one call and then having to reboot it before you can dial/make another call from the Crestron panel?
You can still make calls using the touch 10 no problem.?
We have updated firmware on the codec as well as rolled it back to see if that was the issue.
I can't seem to find what the problem is.?

Nate


TSW-1052 reset

 

The reason I was going to Online Help...

I have a TSW-1052 with authentication enabled, and no one wrote down or can
remember the credentials. I have physical access to the panel, but don't know
what the procedure is for defaulting it, without using Toolbox. Can someone
tell me?

Thanks in advance!


Online Help

 

Is anyone else having trouble logging into Online Help (support.crestron.com) ?
I've tried several times over the last couple of days, on three different
browsers, cleared the cache/cookies, etc., and it accepts my credentials then
continues to show I'm not logged in. The main site works fine.


Re: Cisco SX80 not allowing more than one call

 

开云体育

Lincoln,

Thanks for the reply.
The crazy thing is that I’m not getting an error.
I’m also utilizing the hangup all calls.
It’s like the codec is ignoring all new call commands.
The module stays connected and I can use camera controls or other features.
It’s literally just trying to initiate a new call after hanging up from the previous.


Nate

On Jun 22, 2021, at 9:59 AM, Lincoln King-Cliby via groups.io <lincoln@...> wrote:

?

Can’t say I have – though most of my recent Cisco codecs have had the touch 10 as the only dialing control and using a Crestron processor (no TP) as an interface to lighting/shades/HVAC and AV automation) – what error do you get back from the CLI when you try the 2nd call ?

?

Is it possible you aren’t cleanly disconnecting the first call and if the codec isn’t licensed for multipoint because it thinks it’s still in a call it won’t allow an additional call. If you issue the hang up all command before (not just “hang up call 1”, etc.) that might help to clean the deck.

?

--

Lincoln King-Cliby, CTS, DMC-E-4K/T/D
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Diamond)
ControlWorks Consulting, LLC
Direct: (+1)440.771.4807 | Cleveland: (+1)440.449.1100? | Boston: (+1)508.695.0188 | DC: (+1)202.381.9070? | Fax: (+1)440.449.1106
Crestron Services Provider | Biamp Authorized Independent Programmers | Extron Qualified Independent Programmer

?

From: [email protected] [mailto:[email protected]] On Behalf Of Nate via groups.io
Sent: Tuesday, June 22, 2021 11:51 AM
To: [email protected]
Subject: [crestron] Cisco SX80 not allowing more than one call

?

Hello All,

Has anyone seen an issue with an SX80 only allowing you to make one call and then having to reboot it before you can dial/make another call from the Crestron panel?
You can still make calls using the touch 10 no problem.?
We have updated firmware on the codec as well as rolled it back to see if that was the issue.
I can't seem to find what the problem is.?

Nate


Re: Long copper run and NVX

 

开云体育

I believe one retrofit project I did the network design/configuration/commissioning for we had one run (Cat5-pre-E) with a cable run in the “it might have actually been slightly longer than 300 ft/100 meter” range and the NVX device at the end of the cable (pretty sure it was a D30) has had no issues. I think that might have even been with PoE but I’m a little foggy on the physical details since that was largely beyond my responsibility.

?

Over that distance I’d be more concerned about PoE if you were going to try to use it, particularly PoE++/UPOE-type power consumption than data integrity, but since you mentioned having fiber I can assume you’re planning on locally powering anyway.

?

Of course using a proper cable certifier to make sure the cable and terminations are completely happy with the world is always a good idea.

?

Lincoln

--

Lincoln King-Cliby, CTS, DMC-E-4K/T/D
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Diamond)
ControlWorks Consulting, LLC
Direct: (+1)440.771.4807 | Cleveland: (+1)440.449.1100? | Boston: (+1)508.695.0188 | DC: (+1)202.381.9070? | Fax: (+1)440.449.1106
Crestron Services Provider | Biamp Authorized Independent Programmers | Extron Qualified Independent Programmer

?

From: [email protected] [mailto:[email protected]] On Behalf Of John Gabler
Sent: Tuesday, June 22, 2021 11:26 AM
To: [email protected]
Subject: [crestron] Long copper run and NVX

?

I have a run that will be about 275ft.? Shielded CAT6A connected to a 10G extreme switch.? I have a fiber there as well and will be prepared to use it.? But, just wondering if anyone has any feedback that has been in this situation.


Re: Cisco SX80 not allowing more than one call

 

开云体育

Can’t say I have – though most of my recent Cisco codecs have had the touch 10 as the only dialing control and using a Crestron processor (no TP) as an interface to lighting/shades/HVAC and AV automation) – what error do you get back from the CLI when you try the 2nd call ?

?

Is it possible you aren’t cleanly disconnecting the first call and if the codec isn’t licensed for multipoint because it thinks it’s still in a call it won’t allow an additional call. If you issue the hang up all command before (not just “hang up call 1”, etc.) that might help to clean the deck.

?

--

Lincoln King-Cliby, CTS, DMC-E-4K/T/D
Commercial Market Director
Sr. Systems Architect | Crestron Certified Master Programmer (Diamond)
ControlWorks Consulting, LLC
Direct: (+1)440.771.4807 | Cleveland: (+1)440.449.1100? | Boston: (+1)508.695.0188 | DC: (+1)202.381.9070? | Fax: (+1)440.449.1106
Crestron Services Provider | Biamp Authorized Independent Programmers | Extron Qualified Independent Programmer

?

From: [email protected] [mailto:[email protected]] On Behalf Of Nate via groups.io
Sent: Tuesday, June 22, 2021 11:51 AM
To: [email protected]
Subject: [crestron] Cisco SX80 not allowing more than one call

?

Hello All,

Has anyone seen an issue with an SX80 only allowing you to make one call and then having to reboot it before you can dial/make another call from the Crestron panel?
You can still make calls using the touch 10 no problem.?
We have updated firmware on the codec as well as rolled it back to see if that was the issue.
I can't seem to find what the problem is.?

Nate


Cisco SX80 not allowing more than one call

 

Hello All,

Has anyone seen an issue with an SX80 only allowing you to make one call and then having to reboot it before you can dial/make another call from the Crestron panel?
You can still make calls using the touch 10 no problem.?
We have updated firmware on the codec as well as rolled it back to see if that was the issue.
I can't seem to find what the problem is.?

Nate