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That particular message is most frequently attributed to username case-sensitivity mismatch. Please check what was typed against the " *Your Username* " field on the *My Profile (

*Crestron MasterInstaller – Common Troubleshooting Tips* When troubleshooting MasterInstaller software downloads, please check the following: 1) Software Version Please ensure the latest

My latest article, "Exploring Delos Air Filtration Systems for Home, Work, and Travel” is being published by the good folks at Residential Tech Today Magazine on their web site. Delos is a global

We have had this issue resolved by updating master installer to v 4.00.10. Hope this will help.

That’s correct. I had the same issue with a VC4. Called tech support and they told me to set the gateway same as processor IP. It’s a known issue and they are working on it. Wilson Fernandez |

Lincoln King-Cliby I still think it is something people are doing. I have never had the need to run a time sync module in any of my programs as the time was always correct. I have always put a clock

Thanks a lot, I did not think about doing that but I will set it up this way and see what happens. Thanks again!

Wow .. I'm having the same issue with an RMC4 and 4 TSW-770, all 4 disconnecting every 3-4 minutes. Been troubleshooting the network runs and my program for hours. Looks like changing the gateway to

Historically whatever the method of timekeeping Crestron used (not sure if it was a crystal, a software routine, or a combination) was not the most robust and was also heavily processor dependent. I

I hear of people talk about Crestron not keeping time. I have both 2 series and 3 series lighting systems that are not connected to a network at all. I have never heard of a complaint from any of

I agree with Tony. For some reason on a lot of the newer firmware and devices, if you don't have a pingable IP address as your Default Gateway, you will run into issues.

Hi Olivier, I had to set the default gateway on the TSW series panels to the IP address of the processor to stop the random disconnects. It's been several weeks and they've all (10+) been stable

CP2E, PAC2m, DM 16x16, TSW 570(2) and 770 random disconnection Hello. Scratching my head here. I have all those equipments on a closed network with two Crestron 5 ports switches, at setup I connected

In the US, Time Machines makes GPS based time servers that can be rack mounted. If you are in Europe, then Gude, a Crestron partner, makes a rack mount time server based on the DSF77 signal broadcast

Hi guys I have a project where all av equipment will be offline even the processor. From my experience the processor time or clock usually has issues when the processor is not connected to the

And 5 minutes later it fixed itself... guess I just needed to complain about it.

Just checked and it looks like my account is broken too. Neither master installer nor sftp work for me today but did last friday.

Is anyone else having issues using master installer since the update to SFTP? Using my account that I have had for years I get a message saying "password authentication error" when putting in my login

Anyone have a Crestron module for the older Fusion Research video server? The old black unit with the silver HP IR receiver. I see they have an API on their site. Not sure if that only works with

Hi All, I've got a gently used Biamp Server i/o for sale 2 SIC-4 cards 7 SEC-4 cards 1 SOC-4 card If you're interested please let me know. Thanks