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Re: Master Installer Wont Connect to FTP Site #crestron

 
Edited

Crestron MasterInstaller ¨C Common Troubleshooting Tips
When troubleshooting MasterInstaller software downloads, please check the following:
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1) Software Version
Please ensure the latest MasterInstaller v4.00.11 [Dec.2021] is being used.
This version is required to supports the server¡¯s new SFTP requirements.
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2) Credentials
When prompted for login, specify the username found on the My Profile page.
The username is case-sensitive, and must match what¡¯s shown in the ¡°Your Username¡± field.
During troubleshooting the ¡°Your Username¡± and ¡°Email¡± fields can be set to match, and use all lowercase.
Passwords can also be changed from this page, if needed.
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3) Network Access
Please confirm the network you're on isn't blocking FTP/SFTP traffic.
Using a cell phone hotspot, etc. is a good way to eliminate the network as a variable.
You should be able to manually connect to Crestron's server using a FTP client.
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On networks where FTP/SFTP is blocked, Crestron software can be manually downloaded from the website.
Use the links at the bottom of the following Online Help article to find the latest versions.
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4) Firewall Access
Please ensure MasterInstaller is allowed through any firewall software that is running on your PC.
In some instances Windows Firewall blocking MasterInstaller can result in a Blue Screen error/crash.
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5) UAC Permissions / Run As Administrator / Folder Selection
By default MasterInstaller saves files to and runs installers from C:\Program Files (x86)\Crestron\Downloads.?
Windows User Account Controls protects the \Program Files (x86)\ folder, so MasterInstaller must have sufficient UAC privileges to utilize that folder.
You may set MasterInstaller to Always Run As Administrator, or select a different destination folder for your downloads in the step between file selection and download/install.
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5) Problematic Partial Download Files
If MasterInstaller appears to be stuck downloading certain software, please exit the program and delete the corresponding partial download files from C:\Program Files (x86)\Crestron\Downloads.?
When partial download files are present in this folder, MasterInstaller tries to scan them and resume the download.?
Deleting these files allows MasterInstaller to restart the download fresh when it¡¯s next launched.
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