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Node Connections Fail for direct call to HT

 

My friend with a SHARI Allstar can connect to a "group" Node and we can talk through that node, but he cannot connect directly to my SHARI node at home.? I also cannot connect to his SHARI node at his home for a direct one-to-one QSO.
He uses a Verizon WIFI system where he has no control over which ports he can OPEN.
Anything that we can try differently or fix?
?
Glen-WB4KTF
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