That may be true of Comcast Residential. However, Comcast Business, as John said, is a separate division with much better customer support. Also, did you look into Metronet? Is it available at your address? Fiber providers are often smaller and more capable of offering human support.
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On Apr 30, 2025, at 13:23, kurt youngmann <tgobbi@...> wrote:
On Apr 30, 2025, at 2:35?PM, John via groups.io <OceanCity@...> wrote:
Try Comcast?BUSINESS?B2B.
It's an entirely separate division, and they are top-tier on every metric.
Thanx for the tip. My concern, though, is what to expect when I try to contact them with a problem. Over the past few weeks I¡¯ve had experiences that were akin to sticking a finger in a live electric socket. Communicating with that back-and-forth automated system is frustrating & trying to speak with a live person is close to impossible. Wouldn¡¯t the same problems occur when trying to get help?
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