3smiths@... wrote:
Does anyone know how to contact VW directly about design problems?
I have a 1997 with a shoulder belt in the rear, bench seat which has
worn out twice on sharp metal. This needs to be put on a recall list
immediately. Thanks.
I have contacted VW but usually they are not very helpful. You can try
1-800-DRIVE-VW
and speak to a customer service representative. You can also use their email
feature on the VW web site. I would recommend writing a letter. When I had a
complaint I wrote to the address in the service manual but got a reply from:
Office of the General Counsel
Product Liaison Group
600 Sylvan Avenue
Englewood Cliffs, NJ 07632
Tel (201) 894-6260
Fax (201) 894-5498
You should also report the problem to the NHTSA web page or call them at
1-800-424-9393 or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
I have had the experience that phone calls to VW are simply dismissed (or
the customer service representative is not very customer oriented) and
emails are ignored. Not until I sent a (registered) letter did I get an
answer.
Good luck
Eckhard
