That¡¯s interesting, I understand you can access it via SSH but are you able to access via web/toolbox EasyConfig/Firmware Update Tool after rebooting it?
I¡¯d contact TB before doing this but it sounds like you could try to force a firmware update to see if it corrects the issue, even if it¡¯s on the latest already.?
BEFORE DOING THE FIRMWARE UPDATE,
Make sure the panel has a sufficient source of power. Otherwise the firmware update could break it even more.?
Crestron panels / interfaces are also known to act wonky when they aren¡¯t getting enough power, maybe it¡¯s a similar situation? Just throwing out ideas.?
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On Jun 5, 2024, at 2:21?AM, claude.pey via groups.io <claude.pey@...> wrote:
?Hello, I'm having problems with a Crestron Home installation
Regularly, and for a reason I don't know, one or more TSW570P-R are disconnected from the system.
In this case I get the following error in the logs:?
For example :
?Error: SimplSharpPro[App00] # 2024-06-04 13:14:03 # ReceiveDataAsync: Invalid client Index 3 - 10.0.4.71:37316
In this situation, the touchpanel is completly black and not responsive.
It is not connected to the system, but it is still on the network (I can ping it)
The only way to restablish the service is to send a reboot via SSH to the touchpanel.
Do you have an idea ?
Thanks to all for your help
