Wow! This is the second time this week that I've heard about TB failing to help someone out with such a basic thing. A tech contacted me a few days ago because he couldn't find the NVRAM folder on a Pro2 that I asked him to put some files in. He called TB, the even took over his laptop to see what the problem was, and then had him contact me to make sure my programming wasn't the issue. The issue was that the NVRAM wasn't enabled. Are they letting the janitors answer the TB line over there??
