Hi to all ? I would like to provide you with some information about J-Say 23 updates. ? A small update will be available next week I expect. This corrects J-Say working with a small number of commands, including Speak Line, which is working on some machines but not others. I am working with some users who are affected by this during this week. I am sure I have the problem resolved but it needs to be checked with those users. When everything is resolved I will provide a link to that update. ? There will be a very large update coming in May or early June at the latest. It has many changes including integration with ChatGPT, a podcast app, a new radio directory and more. A number of months have been spent refining these features by some of the users of our Leasey product, and that is important so that J-Say users gain a good experience. Again, I will let you know when that is ready and version 23 license holders will get a free update to that version. ? To summarise, I hope to be back in contact with you next week with news of the smaller update. ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ?
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When I tell dragon to open outlook it now opens a web page giving me the
chance to use new outlook. Can I turn this off?
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Hi to all ? For those who are able to, you may like to read the below article. This is a feature which has been developed for one of our other products, but it will be coming to J-Say in March of this year. I think J-Say users in particular will find it to be very helpful and useful. Anyone who has access to J-Say version 23 will be able to take advantage of this. ?
? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ?
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Re: J say script issues, I think
I think you ought to start by ensuring you are using a good quality noise cancelling headset as previously described. When you have that, come back to me. I will arrange a time with you to log onto the computer. We’ll create a new profile with that headset and I will make sure that everything is configured correctly, because it sounds as though it may not be. ? ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ?
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From: [email protected] <[email protected]> On Behalf Of Deanna Nicole via groups.io
Sent: 06 January 2025 15:21
To: [email protected]
Subject: Re: [J-Say] J say script issues, I think? another issue I am having is that when Jay and Dragon is loaded it appears to timeout where I would have to restart Dragon again.?
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Re: J say script issues, I think
another issue I am having is that when Jay and Dragon is loaded it appears to timeout where I would have to restart Dragon again.?
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Re: J say script issues, I think
That could be part of your issue. I would be inclined to switch it to a Plantronics headset, such as one of the POLY Blackwire 3220 or 3210 items. I always recommend those. They are USB headsets that produce a good level of voice recognition. ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ?
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Re: J say script issues, I think
the. headset that I am using is Jabra involve 2 30
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Re: J say script issues, I think
The reason it is saying, I do not understand, is usually because a noise cancelling headset is not being used as recommended in the J-Say User Guide. Dragon is capturing sound that it cannot process correctly. You can disable J-Say from saying that with the command, Errors Off, but that will not solve the overall problem. All that will do is stop the message from being spoken. Dragon is still capturing the unwanted sound. So the first step in resolving this perhaps is to let us know the make and model of the headset being used so I can advise you better. ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ?
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From: [email protected] <[email protected]> On Behalf Of Deanna Nicole via groups.io
Sent: 04 January 2025 23:28
To: [email protected]
Subject: Re: [J-Say] J say script issues, I think? I am having the same type of issue and had to reinstall everything, including Jaws, so frustrating that keep on hearing the "I DONT UNDERSTAND MESSAGE"?
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Re: J say script issues, I think
Thank you for your message. ? In November, I connected to your computer and corrected a Dragon problem where the profile was not being saved. I ensured it was working. The fact that I had to do that for you would indicate that you do need assistance with issues like this, and that you get into difficulties when you do them yourself. That is logical. So if you did have problems, I would have thought the thing to do would have been to say, “this isn’t working”, or, “that isn’t working”, and then it could have been hopefully fixed rather than undertaking various repairs. ? Now, if it is true that text is not being written to the Address Bar of a browser for example, that is a Dragon issue rather than a J-Say one, and Dragon may?? need to be re-installed or the browser configured in some way. But that needs investigating. ? I will write to you and arrange another appointment with you to remote back on and undertake all the configuration again. If we are lucky, that may be this week, but I will certainly be in contact with you and we’ll go through these issues. ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ?
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From: [email protected] <[email protected]> On Behalf Of retro.otr via groups.io
Sent: 04 January 2025 23:10
To: [email protected]
Subject: [J-Say] J say script issues, I think? My latest ordeal is that sometimes J say Scripps don’t seem to always work. It may be related to this: I was having some trouble with jaws, at this point I can’t remember what it was, but for some reason I thought it might be smart to reset jaws to factory settings. You would think I would know better. In doing so, it apparently dumped all settings and scripts that were installed. No problem, I thought, since I had a fairly recent version of J say downloaded to my computer. I ran the install and things mostly are working out. However, it doesn’t seem to want to dictate in things like address bars, search boxes or form fields. This includes the address/search bar and file Explorer. I noticed that I am reduced to issuing a command to individually type each character there. My workaround is to have an open Word document which I can easily dictate into. It just adds an extra layer to my workflow to copy and paste things over into a web form. Another oddity is that some commands and Outlook are missing. For example the command to go to folder is missing. I can still tell Dragon to press control Y to access it. Also the command to save an attachment is missing. Fortunately, I can manage to navigate to it with Windows commands. ? If any of this makes sense, and you can point me to a solution, I would appreciate it. I promise, I’ll try not to break your product anymore (I hope). ? Keith Heltsley ? ? ?
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Re: J say script issues, I think
I am having the same type of issue and had to reinstall everything, including Jaws, so frustrating that keep on hearing the "I DONT UNDERSTAND MESSAGE"?
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J say script issues, I think
My latest ordeal is that sometimes J say Scripps don’t seem to always work. It may be related to this: I was having some trouble with jaws, at this point I can’t remember what it was, but for some reason I thought it might be smart to reset jaws to factory settings. You would think I would know better. In doing so, it apparently dumped all settings and scripts that were installed. No problem, I thought, since I had a fairly recent version of J say downloaded to my computer. I ran the install and things mostly are working out. However, it doesn’t seem to want to dictate in things like address bars, search boxes or form fields. This includes the address/search bar and file Explorer. I noticed that I am reduced to issuing a command to individually type each character there. My workaround is to have an open Word document which I can easily dictate into. It just adds an extra layer to my workflow to copy and paste things over into a web form. Another oddity is that some commands and Outlook are missing. For example the command to go to folder is missing. I can still tell Dragon to press control Y to access it. Also the command to save an attachment is missing. Fortunately, I can manage to navigate to it with Windows commands. ? If any of this makes sense, and you can point me to a solution, I would appreciate it. I promise, I’ll try not to break your product anymore (I hope). ? Keith Heltsley ? ? ?
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Re: Hartgen Consultancy Closure
Merry Christmas to you, and thanks again for a stellar product that is such a part of my workflow that I can’t imagine writing without it.
?
Warmly,
?
Gary
?
?
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Gary Wunder
Editor,
Braille Monitor
200 East Wells Street, Baltimore, MD 21230
(410) 659-9314, extension 2360 |
gwunder@...
?
?
?
????????????????????????
????????
?
The National Federation of the Blind is a community of members and friends who believe in the hopes and dreams of the nation’s blind. Every day we work together to help blind people live
the lives they want.
?
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From: [email protected] <[email protected]>
On Behalf Of Brian Hartgen via groups.io
Sent: Friday, December 20, 2024 5:39 AM
To: [email protected]
Subject: [J-Say] Hartgen Consultancy Closure
?
Hartgen Consultancy is now closed for the Christmas holiday.
Thank you for purchasing products and services during the year which is very much appreciated.
Technical Support queries will be handled during the holiday period but at a slower pace than usual.
?
There are plans for next year, including a new web site which will need to be built. But for now, a very merry Christmas and we look forward to working with you in 2025!
?
Brian Hartgen
Hartgen Consultancy.
Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday.
?
Telephone (in the UK) 02921-051325.
Telephone (in the United States of America) 239-256-7779.
?
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Hartgen Consultancy Closure
Hartgen Consultancy is now closed for the Christmas holiday. Thank you for purchasing products and services during the year which is very much appreciated. Technical Support queries will be handled during the holiday period but at a slower pace than usual. ? There are plans for next year, including a new web site which will need to be built. But for now, a very merry Christmas and we look forward to working with you in 2025! ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ?
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Re: Hartgen Consultancy Christmas Offers
Oops didn't mean to post my keys on the list. . .
On 12/5/2024 6:16 AM, Wolf Paw Shop via
groups.io wrote:
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Okay just bought both upgrades, old serial number is 69483? New
one is
14173003
On 12/3/2024 7:35 AM, Brian Hartgen
via groups.io wrote:
Hi
?
This is no problem at all. Just order the
latest versions via our web site. Into the relevant edit
fields, please type the old serial number.
Once you’ve done that, please let me know
what the new serial number is by Email and it will be
changed for you.
If you need further assistance, please
let me know.
?
?
Brian
Hartgen
Hartgen
Consultancy.
Our
usual opening Hours are 9 AM to 5 PM UK time, Monday to
Friday.
?
Telephone
(in the UK) 02921-051325.
Telephone
(in the United States of America) 239-256-7779.
?
?
I want to upgrade both of my sera and j say, but need them
moved to my new jaws key.? So how do I get that done?
?
Matthew
On 12/3/2024 6:01 AM, Brian Hartgen via
groups.io wrote:
This
announcement has not been posted to this list as yet.
There are some discounts on various products that we
have, including J-Say upgrades if anyone would like to
take advantage of them.
?
?
Brian
Hartgen
Hartgen
Consultancy.
Our
usual opening Hours are 9 AM to 5 PM UK time, Monday to
Friday.
?
Telephone
(in the UK) 02921-051325.
Telephone
(in the United States of America) 239-256-7779.
?
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Re: Hartgen Consultancy Christmas Offers
Okay just bought both upgrades, old serial number is 69483? New
one is
14173003
On 12/3/2024 7:35 AM, Brian Hartgen via
groups.io wrote:
toggle quoted message
Show quoted text
Hi
?
This is no problem at all. Just order the
latest versions via our web site. Into the relevant edit
fields, please type the old serial number.
Once you’ve done that, please let me know
what the new serial number is by Email and it will be changed
for you.
If you need further assistance, please let
me know.
?
?
Brian
Hartgen
Hartgen
Consultancy.
Our
usual opening Hours are 9 AM to 5 PM UK time, Monday to
Friday.
?
Telephone
(in the UK) 02921-051325.
Telephone
(in the United States of America) 239-256-7779.
?
?
I want to upgrade both of my sera and j say, but need them
moved to my new jaws key.? So how do I get that done?
?
Matthew
On 12/3/2024 6:01 AM, Brian Hartgen via
groups.io wrote:
This
announcement has not been posted to this list as yet.
There are some discounts on various products that we have,
including J-Say upgrades if anyone would like to take
advantage of them.
?
?
Brian
Hartgen
Hartgen
Consultancy.
Our
usual opening Hours are 9 AM to 5 PM UK time, Monday to
Friday.
?
Telephone
(in the UK) 02921-051325.
Telephone
(in the United States of America) 239-256-7779.
?
|
Re: Hartgen Consultancy Christmas Offers
Hi ? This is no problem at all. Just order the latest versions via our web site. Into the relevant edit fields, please type the old serial number. Once you’ve done that, please let me know what the new serial number is by Email and it will be changed for you. If you need further assistance, please let me know. ? ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ?
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From: [email protected] <[email protected]> On Behalf Of Wolf Paw Shop via groups.io
Sent: 03 December 2024 13:21
To: [email protected]
Subject: Re: [J-Say] Hartgen Consultancy Christmas Offers? I want to upgrade both of my sera and j say, but need them moved to my new jaws key.? So how do I get that done? ? Matthew On 12/3/2024 6:01 AM, Brian Hartgen via groups.io wrote: This announcement has not been posted to this list as yet. There are some discounts on various products that we have, including J-Say upgrades if anyone would like to take advantage of them.
? ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ?
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Re: Hartgen Consultancy Christmas Offers
I want to upgrade both of my sera and j say, but need them moved
to my new jaws key.? So how do I get that done?
Matthew
On 12/3/2024 6:01 AM, Brian Hartgen via
groups.io wrote:
toggle quoted message
Show quoted text
This announcement
has not been posted to this list as yet. There are some
discounts on various products that we have, including J-Say
upgrades if anyone would like to take advantage of them.
?
?
Brian
Hartgen
Hartgen
Consultancy.
Our
usual opening Hours are 9 AM to 5 PM UK time, Monday to
Friday.
?
Telephone
(in the UK) 02921-051325.
Telephone
(in the United States of America) 239-256-7779.
?
|
Hartgen Consultancy Christmas Offers
This announcement has not been posted to this list as yet. There are some discounts on various products that we have, including J-Say upgrades if anyone would like to take advantage of them.
? ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ?
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Re: The Amazing Disappearing Profile
Hello again ? No, you really must not dictate those commands for shutting down the computer in the way you have been doing. If you do that, Dragon is after some time likely to corrupt the voice profile. ? I will write to you off list later today. ? ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ?
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From: [email protected] <[email protected]> On Behalf Of retro.otr via groups.io
Sent: 21 November 2024 15:05
To: [email protected]
Subject: Re: [J-Say] The Amazing Disappearing Profile? Thank you forgiving me the proper shutdown command, I thought that the shutdown command I listed had been the right one.for the remaining 2 I don’t actually press the buttons on the keyboard, I just dictate those commands verbatim, as I wrote them. I figured Windows was already turning Dragon off 1st. Until the last week or so I haven’t had any trouble with this. ? What do you need for me to set up a session on Wednesday? Feel free to contact me off-line as needed. ? Keith Heltsley ? ? ? Wednesday I could do if you would like that. ? The correct voice command is, Computer Off. That saves the profile first and then closes down the computer. ? If you do use the keyboard to close the computer, Dragon, must, must be closed down first. This can be done by focusing upon the Dragon Bar, pressing ALT+F4 to close Dragon, and then it is safe to restart the computer using one of your below methods. ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ? ? I do have Remote Incident Manager. ? That timeslot may be a tight squeeze for me. I’ll probably be pretty busy on Tuesday, but I could probably clear out space on Wednesday of next week. You are correct, I believe my version of Dragon is 15. I may have either heard it wrong, or written it down wrong. ? I’m pretty diligent about shoving down my computer using one of the following methods: ? 1. Shut down (or restart) my computer. 2. Press Windows x. Followed by you, you to shut down. Or followed by you, are for restart. 3. Press alt F4. Then arrowing to the desired selection, either shut down or restart. ? Only in extremely rare instances do I ever press and hold the power key. ? Thanks ? Keith Heltsley ? ? ? ? ? Dear Mr Heltsley ? Thank you for your message. ? It seems difficult to believe that the profile is being removed from the computer unless you are not closing down the computer properly in line with the instructions given in the J-Say User Guide, or unless there is something on the computer which is removing it, such as MalwareBytes or some other nonsense like that. ? If you have Remote Incident Manager installed, I would be very pleased to help you with this. I do not have any appointments this week left, but I do have Monday at 9 AM US Eastern. If you do not have Remote Incident Manager installed, let me know, and I also need a phone number to call. ? There is no Dragon 19, so it is likely to be 15 or 16. ? Brian Hartgen Hartgen Consultancy. Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday. ? Telephone (in the UK) 02921-051325. Telephone (in the United States of America) 239-256-7779. ? ? ? For several days now, every time I boot up my computer Dragon has me build a new user profile. The process isn’t difficult, just annoying that I have to do it every time I reboot my computer. ? One thing I’ve noticed is that once Dragon is up, running and taking dictation, when I check the profile menu, there are no profiles at all. The only options are new, manage or open. Both the manage in the open option indicate there are no profiles listed, and the only thing I can actually do is hit the button to create a new one. I don’t know what’s happening with the active profile that I am currently using, but it never appears in the list box. ? What am I missing in establishing a new profile and getting it to stick? ? I’m pretty sure my software set up is as follows: ? Dragon 19. J-Sa 22 Jaws 2024 ? thanks for any help, or help resources you can point me towards. ? Keith Heltsley ? ? ?
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Wolf Paw Shop