The reason it is saying, I do not understand, is usually because a noise cancelling headset is not being used as recommended in the J-Say User Guide.
Dragon is capturing sound that it cannot process correctly.
You can disable J-Say from saying that with the command, Errors Off, but that will not solve the overall problem. All that will do is stop the message from being spoken. Dragon is still capturing the unwanted sound. So the first step in resolving this perhaps is to let us know the make and model of the headset being used so I can advise you better.
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Brian Hartgen
Hartgen Consultancy.
Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday.
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Telephone (in the UK) 02921-051325.
Telephone (in the United States of America) 239-256-7779.
I am having the same type of issue and had to reinstall everything, including Jaws, so frustrating that keep on hearing the "I DONT UNDERSTAND MESSAGE"?