That could be part of your issue. I would be inclined to switch it to a Plantronics headset, such as one of the POLY Blackwire 3220 or 3210 items. I always recommend those. They are USB headsets that produce a good level of voice recognition.
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Brian Hartgen
Hartgen Consultancy.
Our usual opening Hours are 9 AM to 5 PM UK time, Monday to Friday.
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