Hi group,
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I tried asking Keysight support for possibility to repair or buy spare parts for a HP E4413A 26.5 GHz power sensor and giving the serial number and my full name.
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The sensor works fine, but the 3.5mm connector is suspect.
Both the center pin and the ground connection can easily be rotated.
Not sure this is a standard feature or potential problem so I asked support.
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However, I seem to end up at a AI-generated door guard asking me to register whatever reply I give.
I don't find it very meaningful to start registering before I even know if I have a problem or not.
At first I think I got in contact with the US support, but after few unfruitful trials they sent me to the Finnish representative repeating the :
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Our support team forwarded your inquiry to the contact center in Finland.
Kindly note that Keysight products are designed, manufactured and tested for professional and industrial use. They are not designed or tested for use by Consumers and therefore we are not able to supply them or provide service for them in case you are a private individual.
In case you work for a company, kindly provide us the company name and address as well as your company email address and we can continue working with your inquiry.
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Yes, I'm a retired professional with long experience dealing with/buying from HP and Agilent, and with my own quite inactive design company, but how to ask a fair question without filling my "shoe-number" first?
I value privacy and respect.
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Anyone with ideas about one (the sensor) or the other (bypass the policy-barrier)?
I'm happy to give the details Keysight ask for once I get in contact with a real and friendly person.
Obviously the sensor is more interesting now, but I have one other Agilent component to ask about.
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Thanks!
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