Duplicate message to message originator #messages
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Motti,
When a member of a group posts a new message topic, he receives theThat's odd. I haven't noticed anything of the sort when I post a new topic. 1) Did the member post the new topic using the New Topic page on the group's web pages, or by their email interface? Or does it happen either way? 2) Did the new topic appear twice in the group's Messages page (switch to Messages view to see them individually)? Is this a setting I am missing? is this intended?It is neither a setting nor intended. Most of the explanations I can think of would affect replies also, or replies but not new topics. For example Gmail. Depending on your settings you may see the copy of the message as you sent it, together with the copy of the message returned to you from the group. You can tell them apart because the one returned from the group will have the Groups.io footer at the bottom, whereas the "as sent" copy will not. I have conversation mode turned off in Gmail, and that tends to prevent that problem, but introduces the opposite problem: I don't see my message at all (because the "as sent" is shown only in the Sent folder, not in my Inbox). However in my Groups.io account Preferences I have the "I always want copies of my own messages" box checked, which overcomes that problem. But, as far as I know, that Gmail quirkiness would affect both new topics and replies alike. So that may not be the explanation for what you're seeing. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Hi Shal,
Thanks for the answer, this is indeed odd. To answer some of your questions:
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Motti,
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Yes. The one From your address is your message as sent; the one From your address via is the copy of your message returned to you by Groups.io. The one returned to you will have the group footer on it, and may include any edits that a moderator may have made to the pending message (if you are moderated in that group).
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Myself I prefer not to see the "as sent" version in my Inbox, I can always go look in the Sent folder if I want to see it. That's one of the reasons I don't like Gmail's Conversation mode.
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You can, if you prefer, go into your Groups.io account Preferences page and uncheck the I always want copies of my own messages box. I think that will cause Gmail to hide the "as returned" copy from your Inbox and show you only the "as sent".
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Shal
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Motti,
I've done some testing around this and have some new info for you, ...You didn't say, but I'm assuming that your tests are all messages sent by yourself, from the same Gmail account where you are observing the results. 2. Only happens for newly originated messages, does not happen forWhat /does/ happen for replies? No message or just one? 3. ... why would I get 2? is one related to the setting of gettingNo, you misunderstand. The one I called "as sent" never left your Gmail account. It is not a return from Groups.io at all. The one "via Groups.io" is the return from Groups.io. It was sent to you since you are a subscriber, and you can see it in Gmail because you checked the setting in your Groups.io account. You can readily see the difference if you use Show Original on such a pair. The "as sent" has a very short header, detailing the sending of the message. The "via Groups.io" has a much lengthier header, detailing its trip through Groups.io and back again. With the box I always want copies of my own messages NOT checkedOne reason I can think of for the difference between Composed and Replied messages is that Composed messages would lack the group's tag in the Subject line as sent, but would have it upon return. Perhaps that difference in the Subject text is what prompts Gmail to make the returned copy visible in your Inbox. You can test that theory by deleting the group tag on your next Reply. * I would expect to only get one message since I am a subscriberYou may have. Check your Sent folder in Gmail. I have no idea why, but Gmail shows me both the "as sent" and the "via groups.io" copies of my messages in that folder. (Actually I do have an idea, it likely relates to the fact that what I think of as folders, in Gmail are actually just search filters based on tags applied to messages.) If you don't see "via groups.io" replies in Sent, it is possible that you have your Groups.io Subscription, Advanced Preferences, set to "Following Only" plus "First Message Also". That would suppress delivery of replies back to you unless you Follow the topic, (use the link in the footer of the topic starter). Thanks to Gerald for that off-list observation. Almost sounds to me like the setting /I always want copies of my ownIt is always possible that you've run into some kind of edge case. All I can tell you is that Gmail and Groups.io are working together sensibly for me and have been for years. I have Conversation mode turned off in Gmail, "I always want copies of my own messages" checked in my Groups.io account Preferences, and both "Individual Messages" and "All Emails" selected in my group Subscriptions. With the result that I see exactly one copy (via Groups.io) of both Composed and Replied messages in my Gmail Inbox (and in my Thunderbird copy of the Inbox via IMAP). Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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jean,
we have a subscriber having a similar issue in our group.Ask the subscriber, next time they receive a duplicate pair, to report the email address listed at the bottom of the footer in each message. It will be [in brackets] next to the Unsubscribe link. If the duplicate messages have different email addresses in that location that would show that the member has two subscriptions to the group, one under each of those addresses. Fixing that may be as simple as unsubscribing one of them, or setting it to No Email. If one shows an email there, but the other does not (has no footer at all) that would be a case more like what I suspect motti was seeing - the one without the footer was not sent back by Groups.io, it is the message they originally sent. Why they would see that message in their Inbox (rather than a sent folder) I'm not sure, but it is likely something to do with the email interface they are using. If they both show the same email address in the footer I'd be very surprised -- I don't think Groups.io would ever send two copies of the same message to any member. To figure out why that happened I (or more usefully [email protected]) would at least need to see the full "original" (aka "source") header on both messages. The trace of Received fields in the headers may reveal whether the duplication occurred within Groups.io or within their email service. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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hi again shal - so my member with this problem has sent a pair of message for me to send to you. she did say they ARE being sent to the same email address...the one in [brackets] next to the unsubscribe option. i asked her to send the messages in full for all the header/unintelligible pathway info. (for my yahoo account, i can get this by clicking on the "more" dots (...) then choosing "view raw message." but she's (on gmail and) clicking a drop down arrow under the sender info.) i will forward those to you right now. please let me know if this is NOT enough info and if that's the case if you know how to tell her to find the right info on gmail. also, interestingly, the info she did get was the same but different on the two emails...one had more info than the other, even though she clicked the same drop down arrow underneath the sender info. perhaps that's indicative of something??? oh yeah, and she said the info that came up when she clicked the drop down arrow would NOT forward, so she copied and pasted it at the top of her actual forwarded duplicate messages. jean
On Saturday, June 29, 2019, 8:09:07 PM EDT, Shal Farley <shals2nd@...> wrote:
jean, > we have a subscriber having a similar issue in our group. Ask the subscriber, next time they receive a duplicate pair, to report the email address listed at the bottom of the footer in each message. It will be [in brackets] next to the Unsubscribe link. If the duplicate messages have different email addresses in that location that would show that the member has two subscriptions to the group, one under each of those addresses. Fixing that may be as simple as unsubscribing one of them, or setting it to No Email. If one shows an email there, but the other does not (has no footer at all) that would be a case more like what I suspect motti was seeing - the one without the footer was not sent back by Groups.io, it is the message they originally sent. Why they would see that message in their Inbox (rather than a sent folder) I'm not sure, but it is likely something to do with the email interface they are using. If they both show the same email address in the footer I'd be very surprised -- I don't think Groups.io would ever send two copies of the same message to any member. To figure out why that happened I (or more usefully [email protected]) would at least need to see the full "original" (aka "source") header on both messages. The trace of Received fields in the headers may reveal whether the duplication occurred within Groups.io or within their email service. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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jean,
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But only the one, the one that says "via Groups.Io" in the From field was sent to her by Groups.io. The other appears to have been sent to her directly from some Gmail address (probably her own) -- note the different "mailed-by" in the two messages.
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In the one mailed by , note that what looks like a group footer is actually just a quote of the footer that arrived with Ada's message. There is no fresh footer on that one.
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In Gmail she should select Show original from the menu under the the "More" dots (vertical, on the right):
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I don't actually need to see those details to deduce what I've written above, about the only thing more in there would be the actual history of Received fields to show where the not-via-Groups.io message came from. My guess is that she has Gmail configured to BCC herself when sending, or that message is actually the copy from her "Sent" folder (but then I don't know why it would show a "mailed-by" at all). Looking at the Show original would likely answer that question.
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Yup sure is, as above.
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Shal
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jean,
I wrote:
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Wrong. I think now.
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Looking at messages in my Gmail Sent folder I see that those do say "mailed-by: ". So I guess it is referring to itself as having sent the message (to the group?@ Groups.io).
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Shal
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Shal Farley
Jean Guevara