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Hello friends Just a note Daisy’s issue with her display name has been resolved. Thank you all so much for hearing me out and working with me. Grateful Sugar Lopez

I think that they have to do it themselves. If they're unable to do it, you can ask them to send you an email me a login link, then you would be able to just go in and just change their entire profile

Hi all, I just decided to test making someone a moderator. My test group has one subgroup. I gave all permissions as moderator to my other email address. However under Admin, I could not see Members.

Hello all First I need to apologize to Ms. Frances for misleading in how I worded my outcome. I did contact Mark Fletcher, I contacted the person who created the group and sub groups that I am

Sugar's problem is solved. She needed her moderator status beefing up. She wrote: ?"I was on the phone with the owner of the groups I help and we got it figured out. He now gave me permission to do

Right. I should have said I won't post back here unless I need more help. -P.

That wouldn't really accomplish anything.? Bounces are between a member and their email service.? I've seen people go in and out of bouncing several times in one day. Duane -- Lots of detailed

Thanks for all your help. The user just let me know that he followed the bounce-notice instructions and groups.io sent him a message saying he has been unbounced. I'll believe it for sure when he

Hi Sugar, I believe you are trying to change the Display Name for individual group members. Not the User Name. (As owner, I can only change my own, not other people's User Name.) As a

Hi all Several times I have been asked to change a members name. I don't know how to do this any more Use to be that I could just enter on the name, hear "edit" and I would be able to do this. Now

Sending a bounce probe does not removing the bouncing state from a member's account. The member needs to respond to that probe either using the link in the bounce probe message or by logging in to the

Yes, it did occur to me that maybe there was a transcription error in entering the new e-dress, but you inspired me to test more rigorously. I copied the address from an email the user sent me into

Bouncing members have either a red B (“Bounced”—the system received no response to any bounce notification messages, or bounce probes, for 15 days) or a blue B (“Bouncing”—the system is

Hi, This is an old thread but I am posting here because it is on the same topic. 1. In a group I own, I recently changed the email address of a user and he reported to me that he got the

I believe this means the address was flagged for reverification but never completed the process. Given that the Owners Manual predates reverification, that stands to reason. You might try searching

Inactive User means the account has been disabled by Groups.io management.? The most common reason recently is an account that was never verified last year, so they're still considered RI.? If

Hello When trying to add some email addresses with Direct Add, we got a few errors including some email addresses flagged as "inactive user" I've done a search for this term in the Group Owners

That's not needed as long as you change the address.? It's only a problem if you try to merge a new address with an old one. Duane -- Lots of detailed information can be found in the Owners Manual (

Also, don't delete your old email address before you create your new one in case you have problems.? That way you can get back in with your old if your new doesn't work.? So do a second email addy,

Andy gave you a link to the instructions. If during the process, you get a notice that the destination address already has a groups.io account and asks you if you want to merge them, *don't do it*.