Thanks for the response!
On the cable, just got a new fancy one from amazon and tried it this morning before sending out my email. I was hopeful that it would work and it did not.......then emailed the group.
I have opened the unit and looed to see if there was anything obvious and there was not. Also that way I could make sure the USB-C was fully engaging and it looked like it was.
Will open up again, this time with the headset on and look for a bad connector, connection, or solder as you suggest.
Thanks again!
Phil
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-----Original Message-----
From:
[email protected] <
[email protected]> On Behalf Of Larry Rothman
Sent: Friday, July 17, 2020 12:24 PM
To:
[email protected]Subject: Re: [nanovna-users] H4 communication Issue
A basic question for you: have you tried a second USB cable with the H4?
There have been instances of companies shipping cheap cables that fail quickly. You might also want to open the H4 housing and using a magnifying glass, make sure there are no solder shorts around the usb connector.
On Fri, 17 Jul 2020 at 11:06 AM, p01lindsey@...<p01lindsey@...> wrote: Hello,
I have a new H4 unit that I just got a couple of weeks back. Works great until I go to us it with a PC.
What I am seeing is on win7 the laptop that I am using never sees anything when I plug in the usb connector. Power on, power off, plug into the usb port on or off none of that makes a difference. I never sees it.
So then taking it to two different win10 computers if I go into device manager when it is plugged in they both see it but with an error. The message is Unknown USB Device (Device Description Request Failed).
Different computers, different operating systems, power on/power off, etc.
Same result.
The basic question I have is this a hardware or a driver issue?
Thank you in advance!
Phil
