The counter works via a magnet on the underside of the gypsy that passes over a small sensor (with 2 or 3 wires) embedded in the base. Each rotation counts as a specific length of chain based on the size. Both the magnet (rusts) and sensor (or wires) fail over time in the salty wet environment. You’ll need to check both and the Quick website should have manuals with diagrams showing exactly where.?

In the meantime, you can set the handheld unit to “windlass mode” (I think...) which disables the counter function and will allow you to raise and lower completely without having to press enter/reset every 4 seconds. (Or you can release the up/down button every 3 seconds to fool the sensor.)

Worth noting, I replaced both the magnet and sensor and it did not solve my problem... but the new sensor was not new... just one on board that came with the boat...

Tim