Re: quick off-topic question

开云体育

On Apr 30, 2025, at 4:23?PM, kurt youngmann via groups.io <tgobbi@...> wrote:

On Apr 30, 2025, at 2:35?PM, John via??<OceanCity@...> wrote:

Try Comcast?BUSINESS?B2B.
It's an entirely separate division, and they are top-tier on every metric.

Thanx for the tip. My concern, though, is what to expect when I try to contact them with a problem. Over the past few weeks I’ve had experiences that were akin to sticking a finger in a live electric socket. Communicating with that back-and-forth automated system is frustrating & trying to speak with a live person is close to impossible. Wouldn’t the same problems occur when trying to get help?

Kurt Youngmann

Kurt,

Perhaps I was not clear.

Comcast BUSINESS B2B has top-tier business support and will never abandon you until they have exceeded your expectations on all levels, including most importantly support.

Cheers,

John?

Re: quick off-topic question

#113276

开云体育

I try not to reward companies that treat me poorly. Have had numerous problems with Comcast over the years, and wouldn’t go near them, even their bait-and-switch program, with a 10 foot pole.

shalom,

ncoom

ncoom@...

???? ???????

small-odds-man

We’re all here because we’re not all there

Show quoted text

On 30 Apr 2025, at 22:35, John via groups.io <OceanCity@...> wrote:

On Apr 29, 2025, at 5:22?PM, kurt youngmann via groups.io <tgobbi@...> wrote:
an anyone recommend an ISP other than Comcast or ATT? I’ve reached the end of my tether with both.
Thanx,
Kurt Youngmann

Try Comcast BUSINESS B2B.
It's an entirely separate division, and they are top-tier on every metric.

I was in your position a few years ago with Comcast Residential and at the end of my rope.
Switched to Comcast B2B as a business customer, and never looked back. They deliver.

Almost no outages or downtime, no throttling, and IBM-type customer support.

Check out the plans for your zip code.?

Cheers,
John ?

Re: quick off-topic question

#113275

开云体育

On Apr 30, 2025, at 3:35?PM, John via groups.io <OceanCity@...> wrote:

I was in your position a few years ago with Comcast?Residential?and at the end of my rope.
Switched to Comcast B2B as a?business?customer, and never looked back. They deliver.

I’m in a similar position - I have Spectrum business and the very rare occasions I have problems (I think 5-6 calls in the last 10+ years) I always get right through to the Business help line, and get priority on scheduling the calls.

I’m paying about $110 per month including a fixed IP number.

That is only for internet - they keep trying to sell me phone and television, they’ve never convinced hard enough yet (T-Mobile cell phone service and Dish satellite TV we’ve had coming up on 23 years now.

Roger

Re: quick off-topic question

#113274

开云体育

Something I have found to be extreme useful and gets results quickly is to find their social media "support" account (my favorite is Twitter/X). I've used this method for numerous issues (just recently with Adobe) and have gotten very good results overall.

On 4/30/25 4:00 PM, Ben Rosenthal via groups.io wrote:

Show quoted text

That may be true of Comcast Residential. However, Comcast Business, as John said, is a separate division with much better customer support. Also, did you look into Metronet? Is it available at your address? Fiber providers are often smaller and more capable of offering human support.

On Apr 30, 2025, at 13:23, kurt youngmann <tgobbi@...> wrote:

On Apr 30, 2025, at 2:35?PM, John via groups.io <OceanCity@...> wrote:

Try Comcast?BUSINESS?B2B.

It's an entirely separate division, and they are top-tier on every metric.

Thanx for the tip. My concern, though, is what to expect when I try to contact them with a problem. Over the past few weeks I’ve had experiences that were akin to sticking a finger in a live electric socket. Communicating with that back-and-forth automated system is frustrating & trying to speak with a live person is close to impossible. Wouldn’t the same problems occur when trying to get help?

Kurt Youngmann

***

“The answers are all out?there, we just need to?ask the right questions.” - Oscar Wilde

Re: quick off-topic question

#113273

开云体育

That may be true of Comcast Residential. However, Comcast Business, as John said, is a separate division with much better customer support. Also, did you look into Metronet? Is it available at your address? Fiber providers are often smaller and more capable of offering human support.

Show quoted text

On Apr 30, 2025, at 13:23, kurt youngmann <tgobbi@...> wrote:

On Apr 30, 2025, at 2:35?PM, John via groups.io <OceanCity@...> wrote:

Try Comcast?BUSINESS?B2B.
It's an entirely separate division, and they are top-tier on every metric.

Thanx for the tip. My concern, though, is what to expect when I try to contact them with a problem. Over the past few weeks I’ve had experiences that were akin to sticking a finger in a live electric socket. Communicating with that back-and-forth automated system is frustrating & trying to speak with a live person is close to impossible. Wouldn’t the same problems occur when trying to get help?

Kurt Youngmann

***

“The answers are all out?there, we just need to?ask the right questions.” - Oscar Wilde

Re: quick off-topic question

#113272

开云体育

On Apr 30, 2025, at 2:35?PM, John via groups.io <OceanCity@...> wrote:

Try Comcast?BUSINESS?B2B.
It's an entirely separate division, and they are top-tier on every metric.

Thanx for the tip. My concern, though, is what to expect when I try to contact them with a problem. Over the past few weeks I’ve had experiences that were akin to sticking a finger in a live electric socket. Communicating with that back-and-forth automated system is frustrating & trying to speak with a live person is close to impossible. Wouldn’t the same problems occur when trying to get help?

Kurt Youngmann

***

“The answers are all out?there, we just need to?ask the right questions.” - Oscar Wilde

Re: quick off-topic question

#113271

开云体育

On Apr 29, 2025, at 5:22?PM, kurt youngmann via groups.io <tgobbi@...> wrote:

an anyone recommend an ISP other than Comcast or ATT? I’ve reached the end of my tether with both.
Thanx,
Kurt Youngmann

Try Comcast BUSINESS B2B.

It's an entirely separate division, and they are top-tier on every metric.

I was in your position a few years ago with Comcast Residential and at the end of my rope.

Switched to Comcast B2B as a business customer, and never looked back. They deliver.

Almost no outages or downtime, no throttling, and IBM-type customer support.

Check out the plans for your zip code.?

Cheers,

John ?

Print Shop on the Apple //e!

#113270

A trip down memory lane for some (many?) of us:

PaulB

Re: quick off-topic question

#113269

I set my daughter up with T-Mobile. I paid for the cell router and she gets streaming and work-from-home speeds for $50 per month unlimited (actually capped but at a ridiculous amount of data).
Mike

Re: quick off-topic question

#113268

开云体育

Based on this, take a look at Metronet.

Show quoted text

On Apr 29, 2025, at 16:10, Robert Durnford via groups.io <rxd@...> wrote:

?

Many thanks!?

? ? ? ? ? ? ?Robert Durnford?

On Apr 29, 2025, at 18:42, kurt youngmann via groups.io <tgobbi@...> wrote:

?

On Apr 29, 2025, at 5:26?PM, Ben Rosenthal via groups.io <ben@...> wrote:

?Where are you located, Kurt?

Chicago area.

Are any Fiber Internet companies available at your address?

Due to my severely limited technical awareness & prowess (too old for technology), I don’t have an answer to that question.??

I thank you for your response & hope you can offer advice anyway.

Kurt Youngmann

***

"The surest sign of intelligent?life in the universe is that?they haven't attempted to?contact us.” ?- Bill Watterson,?comic strip artist?