I called into UHC and I can't get a clear answer on the chart @ and I got the same answer twice, but not a full explanation?
It is the first two on the left column, "Retirees without survivor benefits" and "Retirees with survivor benefits"? What determines 'survivor benefits'? I thought when IBM offered $3,600 if you wanted Survivor benefits you'd only get $3,000 per year which is what I got? When I called I was told I'd get $1,200 one time credit. Of course, after about 15 minutes the phone went dead so I couldn't ask about the agents take on why I'd get $1,200.
So I called again a day later to get the rest of my questions answered and was again told I'd get $1,200 and my wife DOES have survivor rights and while I'd pay $0 for the Enhanced plan, she'd be charged $131.50? So wouldn't that make me a retiree with survivor benefit? If they have it wrong, I'd want that corrected before I sign-up.
Of course I'm not sure the phone agents have it all correct either. I mentioned the Vision Eyeglass limit and how would I go about using it? Was told the plan doesn't have that, we'd have to purchase that outside... and I told him I was looking at it on a PDF on the site. He said it was probably an error but he does have a chat feature to ask other 'experts'. Came back in a few minutes and said I was correct. Either the place will bill UHC or I'd have to pay and file for a reimbursement.
Didn't give me much confidence I did get the correct answer on the Initial credit or what the plan would cost me?
