It's been another week+ and Optum still hasn't paid spouse's Medicare part B reoccurring claim filed Feb 4th.? Another call to an agent and he agrees he sees the correct documents supporting the claim and the account has funds.? He put in an escalation ticket to the claims department to try to figure out why nothing is happening.? My Medicare part B claim submitted at the same time was paid by snail mail check even though the direct deposit account was set up and verified.? On that part, the agent said Optum had a "bug" but would be corrected for March's payment.? But he had no explanation as to why Jan & Feb for my wife wasn't processed.
