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Positive experience with Felder Support

Steve Hubbard All Messages By This Member #134456 Saturday morning, I experienced a problem with the scoring unit on my c3-31. It was not an emergency, the saw still functioned properly. Rather than wait until Monday to place a call, I filled out the "Contact Customer Service" form, described the problem, requested a parts diagram, and asked for suggestions. My plan was call in a week or two if no one responded to my email. On Monday morning, at 8:43, I received an email from Ron Siebach with a link to 5 documents. While I was downloading those documents, my phone rang and it was Ron Siebach with suggestions. I cannot recall a more pleasnt experience with Customer Support - from any company. One of the documents was an instruction sheet explaining how to access the inside of the machine to change belts or lubricate the blade height mechanism. This topic has been discussed before on the forum. Perhaps these printed instructions will be useful to others. Steve Hubbard
Nathan D'Elboux All Messages By This Member #134457 This is great to hear Steve, I similarly had a great experience with my C3 31 brake controller board replacement. I had it identified via this forum but sourcing the diagrams, parts and replacement order etc was all sourced through Felder in Sydney NSW Australia, very knowledgeable and prompt to have it included in the next shipment over. admittedly i don't have a heap of other experience with combo unit manufacturers but this is my second C3 31 and the aftermarket support is one of the reasons i'll stick with them. Nathan toggle quoted message Show quoted text On Tue, Jan 23, 2024 at 7:33?AM Steve Hubbard <hubbardsg@...> wrote: Saturday morning, I experienced a problem with the scoring unit on my c3-31. It was not an emergency, the saw still functioned properly. Rather than wait until Monday to place a call, I filled out the "Contact Customer Service" form, described the problem, requested a parts diagram, and asked for suggestions. My plan was call in a week or two if no one responded to my email. On Monday morning, at 8:43, I received an email from Ron Siebach with a link to 5 documents. While I was downloading those documents, my phone rang and it was Ron Siebach with suggestions. I cannot recall a more pleasnt experience with Customer Support - from any company. One of the documents was an instruction sheet explaining how to access the inside of the machine to change belts or lubricate the blade height mechanism. This topic has been discussed before on the forum. Perhaps these printed instructions will be useful to others. Steve Hubbard
Mark Foster All Messages By This Member #134458 开云体育 Nice to hear. Mark Foster toggle quoted message Show quoted text On Jan 22, 2024, at 12:40 PM, Nathan D'Elboux <nathan.delboux@...> wrote: This is great to hear Steve, I similarly had a great experience with my C3 31 brake controller board replacement. I had it identified via this forum but sourcing the diagrams, parts and replacement order etc was all sourced through Felder in Sydney NSW Australia, very knowledgeable and prompt to have it included in the next shipment over. admittedly i don't have a heap of other experience with combo unit manufacturers but this is my second C3 31 and the aftermarket support is one of the reasons i'll stick with them. Nathan On Tue, Jan 23, 2024 at 7:33?AM Steve Hubbard <hubbardsg@...> wrote: Saturday morning, I experienced a problem with the scoring unit on my c3-31. It was not an emergency, the saw still functioned properly. Rather than wait until Monday to place a call, I filled out the "Contact Customer Service" form, described the problem, requested a parts diagram, and asked for suggestions. My plan was call in a week or two if no one responded to my email. On Monday morning, at 8:43, I received an email from Ron Siebach with a link to 5 documents. While I was downloading those documents, my phone rang and it was Ron Siebach with suggestions. I cannot recall a more pleasnt experience with Customer Support - from any company. One of the documents was an instruction sheet explaining how to access the inside of the machine to change belts or lubricate the blade height mechanism. This topic has been discussed before on the forum. Perhaps these printed instructions will be useful to others. <dummyfile.0.part> Steve Hubbard -- Mark Foster
Shinta Wakahisa All Messages By This Member #134459 I have utilized Felder tech support half a dozen times.? Once was for a used Felder machine.? I have had very satisfactory experience with each occurrence.? My experience with another Euro manufacturer isn't anywhere near as good.? There are some horror stories shared here on FOG, so I count my lucky stars and wonder why the variation in customer experiences.?? SW
Wade Dees All Messages By This Member #134460 开云体育 I guess it’s all in who you get as a tech. I’ve had the exact opposite experience with them. ? Wade toggle quoted message Show quoted text On Jan 22, 2024, at 12:33?PM, Steve Hubbard <hubbardsg@...> wrote: ?Saturday morning, I experienced a problem with the scoring unit on my c3-31. It was not an emergency, the saw still functioned properly. Rather than wait until Monday to place a call, I filled out the "Contact Customer Service" form, described the problem, requested a parts diagram, and asked for suggestions. My plan was call in a week or two if no one responded to my email. On Monday morning, at 8:43, I received an email from Ron Siebach with a link to 5 documents. While I was downloading those documents, my phone rang and it was Ron Siebach with suggestions. I cannot recall a more pleasnt experience with Customer Support - from any company. One of the documents was an instruction sheet explaining how to access the inside of the machine to change belts or lubricate the blade height mechanism. This topic has been discussed before on the forum. Perhaps these printed instructions will be useful to others. <dummyfile.0.part> Steve Hubbard
KRPatel All Messages By This Member #134468 Wade, agree it is tech dependent.? Generally overall I have been satisfied with support albeit my issues were fairly basic (missing parts, questions on setup, etc) and the support and followup was quite good.
Wade Dees All Messages By This Member #134469 开云体育 KRPatel, I’m in the middle of a troubleshooting session right now and it took the third tech to finally get a grasp on it (I hope!).? This tech has me taking multiple things apart and the whole time I’m thinking should I be doing this. ?I know nothing about the saw’s electronics. ?Very intimidating, because I don’t want to screw other things up too. ?He had me take an 18v battery from my cordless drill with two short pieces of wire. ?Shove one into each of the positive and negative slots. ?Then open the electrical connection to the lift motor and start touching the terminals contacts to move my arbor up and down. ?Very uncomfortable with this. ?Now I have my power drive display completely taken apart and I’m testing individual switches.? Which has million wires going to each of them. ?I have to label each wire from each switch and take pictures before taking the wires out. ?Just so I know how it all goes back together. ?This is a big PITA!!! Saw is under warranty, why aren’t they sending someone out?! ? Wade toggle quoted message Show quoted text On Jan 22, 2024, at 5:37?PM, KRPatel via groups.io <kamalsonal@...> wrote: ?Wade, agree it is tech dependent.? Generally overall I have been satisfied with support albeit my issues were fairly basic (missing parts, questions on setup, etc) and the support and followup was quite good.
Deejay K All Messages By This Member #134472 Hi All, I likewise have had an excellent experience with Jonathan at Felder Service/spares in the U.K. I purchased my K700p pre owned (used in education?) and had several question which he dealt with professionally and efficiently. He established a few bits were missing and a few bits ad been swapped from another machine and was not only able to get these ordered from Germany, they went to HO first as shipping from them was only ?10 instead of much more if they came direct. Not sure what more I could have asked for. Can’t vouch for the rest of the U.K. office but I would definitely look for a Felder when buying again, especially if pre owned.
KRPatel All Messages By This Member #134473 Wade, it sounds ridiculous that you have to do that kind of troubleshooting.? The squeaky wheel gets the oil,? have you tried elevating things at Felder?? I would think they would NOT want you to take electronics apart?!
Wade Dees All Messages By This Member #134476 开云体育 KRPatel, Oh trust me I’ve tried to contact the president of Felder. ?Literally half a dozen times no response. ?Except for the time I received an auto reply stating he was out of town. ?He’s a Joke! ? In my experiences it’s been simply terrible! Wade toggle quoted message Show quoted text On Jan 23, 2024, at 6:13?AM, KRPatel via groups.io <kamalsonal@...> wrote: ?Wade, it sounds ridiculous that you have to do that kind of troubleshooting.? The squeaky wheel gets the oil,? have you tried elevating things at Felder?? I would think they would NOT want you to take electronics apart?!

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