Re: Positive experience with Felder Support
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This is great to hear Steve, I similarly had a great experience with my C3 31 brake controller board replacement. I had it identified via this forum but sourcing the diagrams, parts and replacement order etc was all sourced through Felder in Sydney NSW Australia, very knowledgeable and prompt to have it included in the next shipment over.
admittedly i don't have a heap of other experience with combo unit manufacturers but this is my second C3 31 and the aftermarket support is one of the reasons i'll stick with them.
Nathan
On Tue, Jan 23, 2024 at 7:33?AM Steve Hubbard < hubbardsg@...> wrote: Saturday morning, I experienced a problem with the scoring unit on my c3-31. It was not an emergency, the saw still functioned properly. Rather than wait until Monday to place a call, I filled out the "Contact Customer Service" form, described the problem, requested a parts diagram, and asked for suggestions. My plan was call in a week or two if no one responded to my email. On Monday morning, at 8:43, I received an email from Ron Siebach with a link to 5 documents. While I was downloading those documents, my phone rang and it was Ron Siebach with suggestions. I cannot recall a more pleasnt experience with Customer Support - from any company. One of the documents was an instruction sheet explaining how to access the inside of the machine to change belts or lubricate the blade height mechanism. This topic has been discussed before on the forum. Perhaps these printed instructions will be useful to others.  Steve Hubbard
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Nathan D'Elboux