Saturday morning, I experienced a problem with the scoring unit on my c3-31. It was not an emergency, the saw still functioned properly. Rather than wait until Monday to place a call, I filled out the "Contact Customer Service" form, described the problem, requested a parts diagram, and asked for suggestions. My plan was call in a week or two if no one responded to my email. On Monday morning, at 8:43, I received an email from Ron Siebach with a link to 5 documents. While I was downloading those documents, my phone rang and it was Ron Siebach with suggestions. I cannot recall a more pleasnt experience with Customer Support - from any company.
One of the documents was an instruction sheet explaining how to access the inside of the machine to change belts or lubricate the blade height mechanism. This topic has been discussed before on the forum. Perhaps these printed instructions will be useful to others.
Steve Hubbard
