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Go get 'em Ric!

You've got the right kind of car; it's just that every now & then even the
best of companies need someone to go after 'em and keep 'em on the stright &
narrow -

So, go get 'em Ric!

The problem is that any other car wont be any different in any regard.



At 11:15 AM 9/13/99 -0700, you wrote:

The saga continues.....


On Friday, I contacted VW's Customer Relations Dept. about the fire in my
EV and that I found a number of consumer complaints on the NHTSA/DOT
website. I was told that VW was not aware of any problem with Eurovan fuel
systems, and the conversation ended.

Armed with the information from the Canadian recall I called this morning.
The first person I spoke with asked if I had a case number, to which I
responded I wasn't assigned one. After checking her computer, she said, you
have one, here it is...

From there I was transferred to another individual who stated the gentleman

who was assigned my case was not in, but that she would handle it. I
explained about the Canadian recall, and was gruffly dismissed. I was told
that Canadian and US models are vastly different. To which I countered that
the parts numbers for the fuel lines are the same.

She then said, but your's is a '93 model. I responded by telling her that
the Canadian recall didn't occur until 1994, and secondly my EV was built
in the first 10 days of August 1992, so there would have been no time to
correct a problem which didn't manifest itself until a year or so later.

At that point her attitude changed, and she said, "Well its an insurance
company matter and if the insurance company decides to contact us, its up
to them"

Detecting a little hostility in her attitude, I said that I've been a loyal
customer and since 1986 have purchased 4 new VW...one every three years or
so, all I am looking for is to be put in the position I was in two weeks
ago, a working van and no out of pocket ($500 deductable on policy). She
said, "That's nice, but we will let our attornies handle it from here on
out, deal with your insurance company."

So I then said, now that you have brought up attornies, I want to inform
you that I am an attorney....

At which point I received a gruff "good day", and that was the end of the
conversation.


I am really getting pissed here...I've been a loyal, card carying VW
owner/buyer/fan for almost 30 years. It may be time to buy some other type
of car.

Thanks for putting up with the rant....


Ric




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Severin Daniel Chayka
@ PCI Energy Services.

At 11:15 AM 9/13/1999 -0700, you wrote:

The saga continues.....


On Friday, I contacted VW's Customer Relations Dept. about the fire in my
EV and that I found a number of consumer complaints on the NHTSA/DOT
website. I was told that VW was not aware of any problem with Eurovan fuel
systems, and the conversation ended.

Armed with the information from the Canadian recall I called this morning.
The first person I spoke with asked if I had a case number, to which I
responded I wasn't assigned one. After checking her computer, she said, you
have one, here it is...

From there I was transferred to another individual who stated the gentleman

who was assigned my case was not in, but that she would handle it. I
explained about the Canadian recall, and was gruffly dismissed. I was told
that Canadian and US models are vastly different. To which I countered that
the parts numbers for the fuel lines are the same.

She then said, but your's is a '93 model. I responded by telling her that
the Canadian recall didn't occur until 1994, and secondly my EV was built
in the first 10 days of August 1992, so there would have been no time to
correct a problem which didn't manifest itself until a year or so later.

At that point her attitude changed, and she said, "Well its an insurance
company matter and if the insurance company decides to contact us, its up
to them"

Detecting a little hostility in her attitude, I said that I've been a loyal
customer and since 1986 have purchased 4 new VW...one every three years or
so, all I am looking for is to be put in the position I was in two weeks
ago, a working van and no out of pocket ($500 deductable on policy). She
said, "That's nice, but we will let our attornies handle it from here on
out, deal with your insurance company."

So I then said, now that you have brought up attornies, I want to inform
you that I am an attorney....

At which point I received a gruff "good day", and that was the end of the
conversation.


I am really getting pissed here...I've been a loyal, card carying VW
owner/buyer/fan for almost 30 years. It may be time to buy some other type
of car.

Thanks for putting up with the rant....


Ric


Dear Ric,

The rant is worth it. You encountered the same loving attitude with VW
that I encountered when I enquired about older Eurovans with VW in the
spring of 1999. They didn't understand I was a potential 1999 customer.
Instead of buying a 1999 I decided to buy an older one. It was hard
justifying 55 grand Canadian on vehicle which dealers here kept saying was
about to orphaned and abandoned.

Now that I am VW owner I can say their attitude is the same. Maybe the
American owners need to get together and file a class action suit.
Certainly taking on VW over leaking fuel lines is a good cause. Automakers
never learn whether it is Pintos, GMs with side saddle tanks, or under hood
leaking hoses, leaking fuel and customers add up to big bucks.

Reg

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At 11:15 AM 09/13/1999 -0700, Ric wrote:

I am really getting pissed here...I've been a loyal, card carying VW
owner/buyer/fan for almost 30 years. It may be time to buy some other type
of car.

Thanks for putting up with the rant....

Hey Ric, bureaucrats and apparatchiks are the same everywhere. You got a loser. Try for a "manager" or as high as you can go. Somewhere somebody made some good decisions or we wouldn't all be buying the product. Don't let the weenies get you down.
Or, take 'em to Small Claims court. In California I think you can go $3000 (?) now. Point out to them that the precedent of a small claims ruling might be all kinds of bad for them.

-- Chuck


========
Chuck Bragg, Santa Monica Bay Audubon

cgbragg@...
fax: 209-671-6396
========

Ric,

As has already been mentioned, every other car company will be the same; everyone wants to protect their interests. Cooler heads will prevail, and I think armed with the mounting info you are gathering I'm willing to bet that there will be a fair solution to this matter. Do let us know if we can jump in with any sort of written or electronic assistance. Thanks for keeping us in the loop!

Regards,
Norman

______________________________________________________

Richard,

>> So I then said, now that you have
>> brought up attornies, I want to inform
>> you that I am an attorney....
>>
>> At which point I received a gruff
>> "good day", and that was the end
>> of the conversation.
>>
>> I am really getting pissed here...I've
>> been a loyal, card carying VW
>> owner/buyer/fan for almost 30 years.
>> It may be time to buy some other
>> type of car.

On the other hand, since you mentioned that YOU are an attorney..... given
the fact that there apparantly exists a REAL design defect and fire hazard
in the '93 EV and possibly a similar hazard waiting to happen in later
models, perhaps its really TIME for you to get in touch with others who have
experienced an engine fire and organize a class-action lawsuit against VWOA
since they're apparantly dragging their feet and ignoring what appears to be
a real safety defect in the design of the fuel supply system.

Sheldon

The saga continues.....


On Friday, I contacted VW's Customer Relations Dept. about the fire in my
EV and that I found a number of consumer complaints on the NHTSA/DOT
website. I was told that VW was not aware of any problem with Eurovan fuel
systems, and the conversation ended.

Armed with the information from the Canadian recall I called this morning.
The first person I spoke with asked if I had a case number, to which I
responded I wasn't assigned one. After checking her computer, she said, you
have one, here it is...

From there I was transferred to another individual who stated the gentleman
who was assigned my case was not in, but that she would handle it. I
explained about the Canadian recall, and was gruffly dismissed. I was told
that Canadian and US models are vastly different. To which I countered that
the parts numbers for the fuel lines are the same.

She then said, but your's is a '93 model. I responded by telling her that
the Canadian recall didn't occur until 1994, and secondly my EV was built
in the first 10 days of August 1992, so there would have been no time to
correct a problem which didn't manifest itself until a year or so later.

At that point her attitude changed, and she said, "Well its an insurance
company matter and if the insurance company decides to contact us, its up
to them"

Detecting a little hostility in her attitude, I said that I've been a loyal
customer and since 1986 have purchased 4 new VW...one every three years or
so, all I am looking for is to be put in the position I was in two weeks
ago, a working van and no out of pocket ($500 deductable on policy). She
said, "That's nice, but we will let our attornies handle it from here on
out, deal with your insurance company."

So I then said, now that you have brought up attornies, I want to inform
you that I am an attorney....

At which point I received a gruff "good day", and that was the end of the
conversation.


I am really getting pissed here...I've been a loyal, card carying VW
owner/buyer/fan for almost 30 years. It may be time to buy some other type
of car.

Thanks for putting up with the rant....


Ric

Ric,
I too am a loyal VW purchaser but listening to your story is putting that
enthusiasm to the test. Obviously there is a fuel line defect here that
needs correction. The owner's manual states nothing about the need for
periodic fuel line replacement to avoid leaks. The sooner VW takes action the
better their chances of holding onto customers like us. Perhaps EuroVan
owners don't matter much since we are so few in number but imagine if this
story made it to 60 minutes. That might do serious damage and hurt rising
Beetle , Passat and Jetta sales.

VW, if you are listening then take action now before it is too late.
Ron

In a message dated 09/13/1999 9:52:23 AM Pacific Daylight Time,
rgolen@... writes:

<< deal with your insurance company >>

This might not be so bad of an idea. The following is a problem that
happened to a friend and client over 10 years ago. I posted this same
message to the New Beetle email list, so Richard, sorry for the duplicate.
If anyone has any questions please feel free to email me.

My friend was traveling down the freeway in his Renault Alliance when all of
a sudden the interior was filled with steam which caused him to drive off the
road. What had happened was the heater core was defective on this car (it
didn't have that many miles on it). He has some minor medical bills from the
hot water or steam, some damage to the car from driving off the road and some
interior cleaning. He turned in the claim, we paid the damages and medical
bills and we were all happy it didn't end up much worse. A few months later
Judy read in a magazine that these cars were being recalled for this exact
thing. We took a copy of the article, sent it to our claims office and they
subrogated to Renault. Renault paid for all damages and I am thinking the
total bill for everything was something near $3,000.

As for Richard's case, everything you can dig up that shows a problem exists
is just more ammunition for your case. I know most engine fires are not that
cheap to repair so I would definately share all the information with your
insurance company.

Hope this helps anyone dealing with a simular problem.


Rolland
99 Weekender