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Re: #3D #3D


 

Hi Ron.
So sorry to read about your 3D problems.
You are not alone in your Creality after service?? woes LOL
I have a next?town down friend Eduardo who had the same service problems and he had to deal without success by emailing?China, As Eduardo does not speak Chinese LOL or any English, I tried to wade in, but had no success. His problem was the extruder working overtime, I think this was caused by the spool holder in the wrong position, it seemed to be initially set up parallel in line with the bed and not hanging?vertically above the extruder. Anyway, with some wire clothes hangers etc we got there and he is OK now, but inconsistent prints of poor quality, even printing with layers down to 0.2 mm.
With a consistent problem then you can zoom in on a fault, with inconsistency?then pretty much to lap the Gods to know if you have a fix.
As a newbie some 7 years now, I have found that Geeetech (and no endorsements) have given me?
excellent service, excellent in answering questions, etc etc, and you pay for what you get.
Just bought a second?Mizar (shipped from Geeetech Germany)? DHL 3 days?shipping , the total price was about $245.
Geetech have slashed their prices, there seems to be a stagnanting Chinese financial crisis, Oh well.?
Good for me LOL.
Cheers

John

On Thu, 8 Feb 2024 at 12:53, Ron Y <ryulick@...> wrote:
I have the CR?6-SE that I purchased back when on Kickstarter. It actually worked fine for about a month then just kept having issues with the bed, adhesion, print head crashing, etc.? Contacted their support who finally told me to send it back and when I tried to I got crickets. They even lied to me about parts and wanted me to buy a complete assembly vs fixing a single component. They claimed the component was not for sale and could only be installed in their much more expensive assembly. When I sent them their own service video on the individual part, I got a lot of deflection and silence. Their customer service is basically non-existent (I condensed the whole scenario for brevity). I have gotten at least a dozen sales cancelled for their printers from folks who went elsewhere when I showed them my proof and my situation. I really can't stand being lied to, especially when it is my money they are taking.


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John

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