Hi,

?

i need to get a project up and running using the Crestron Go app.

Some help on the basic steps are much appreciated.

?

What I did so far:
1) Loaded the Go app onto an iPhone (IOS 16)

2) Created a VTP project with “Crestron app” as panel (just one page). Projectname matches project file name.

3) Added Crestron Go app to the SIMPL program. Projectname “Crestron Go Project Name” matches the VTP name.

4) uploaded SIMPL program and uploaded the VTP-project to the processor.

5) added a user with “connect” rights to the processor, authentication is enabled.

6) configured the user above into the Crestron app incl. the other information (processor IP etc.)

7) clicking on the processor in the app shows “Connecting to System” and that?s it.

?

iPhone and processor are on different subnets, but ping between processor and iphone works (vice versa).

I?m also having trouble connecting via Toolbox to the Go-app (which should be possible I understand).

?

Any ideas?

?

Thanks,

Thorsten

?

Hi all,

?

communication should be open, nothing blocked.

But i?ll move the iPad into the same subnet just for testing and report back.

?

Everything else (files, etc.) seems to be OK.

?

Cheers,

Thorsten

?

?

Hi,
so for this seems to be an issue that the iPad can‘t reach the processor or better not
with all necessary connections.

Because you don‘t get an error message I can‘t believe it‘s a configuration or misplacement
of the files. Because you stay in the connecting state I am pretty shure the iPad didn‘t connect
to the processor.

You really need to check if the communication between the subnets is blocking all or some?
communication. You need the https and the CIP to be able to reach the processor.?


If the communication between subnets is working, maybe try an user with more rights than connection only.?
I had issues, mostly with TSW Panels, not connecting with SSL if the user had limited rights. But not?
shure if that was a FW issue for limited time on processors and is solved.

OK, guys – i got it working.

Deleting and reinstalling the CrestronGo app did the trick.

?

Cheers,

Thorsten

?

?

Hi all,

?

communication should be open, nothing blocked.

But i?ll move the iPad into the same subnet just for testing and report back.

?

Everything else (files, etc.) seems to be OK.

?

Cheers,

Thorsten

?

?

Hi,
so for this seems to be an issue that the iPad can‘t reach the processor or better not
with all necessary connections.

Because you don‘t get an error message I can‘t believe it‘s a configuration or misplacement
of the files. Because you stay in the connecting state I am pretty shure the iPad didn‘t connect
to the processor.

You really need to check if the communication between the subnets is blocking all or some?
communication. You need the https and the CIP to be able to reach the processor.?


If the communication between subnets is working, maybe try an user with more rights than connection only.?
I had issues, mostly with TSW Panels, not connecting with SSL if the user had limited rights. But not?
shure if that was a FW issue for limited time on processors and is solved.

No, i checked the settings for the app before. Looked good to me and are the same after the re-install.

Perhaps something was screwed up with the first installation and got sorted with the re-install.

?

I?ll check with another iPhone soon.

?

Cheers,

Thorsten

?

?

?

?

OK, but that brings the network permission for the Crestron Go app to my mind.

Maybe after the first install you didn‘t allow it and with the second you did?!

Not shure what the behavior would be if this permission is not set, but could imagine?
similar to what you described.

I thought I experienced the app checking for an update [as part of loading ui] when it was launched from cold regardless of the check for updates state (this was with Crestron app).? It seemed to me the checking either happened or not when app came from background.? It has been a few years, though, since iPads suck so badly . . .

?

Correct. When making UI changes the "Check for Updates" toggle must be set back to "On" to pull the new version (and can then be turned back Off to speed loading/connection).

I've fielded plenty of support calls over the years along the lines of "We uploaded a new CGo/CApp project to the processor, but the new button is missing on the page."
In every instance their iPads were still loading the previously cached version of the UI because they forgot to set "Check for Updates" back to "On."