Panopto remote recorder login
|
Hello, I have been going around?in circles with Panopto, Crestron, and our network group I have taken the Crestron Panopto demo program and loaded it onto a Crestron processor DMPS150 and have connected it to the campus network directly. I am able to, from my desk, login to the Panopto remote recorder using user/recorder/server/etc. info on the demo touch panel. I can name a recording, preview the camera, and start/stop a recording, start/stop stream and receive the stream key to the Extron SMP recorder. This works without an issue Next scenario and?what I need to?work: I take the same Crestron processor from my desk and go to the rack where the existing processor is located. I plug my test processor into the same network cable as the existing processor. I configure the network settings to match the existing processor so NAT translations will still work as it's now behind a router. After I enter my user/server/recorderurl/etc and click Login I get a screen almost immediately? that says "Unable to Connect to Panopto Server" and an option to Reconfigure. These are messages on the demo touch panel program. The only thing different between these two scenarios?is that the one that doesn't work is sitting behind a router and goes through a NAT on its way out Panopto?to?login. Panopto says it's not their problem and that my login info is correct. Crestron has told me that they don't know how the module works because they didn't write it. Yet it's on their market place.? Our network group says they don't block anything going out so it must be a Panopto or Crestron config problem. Will this work behind a router? NAT???Is there a certain configuration that has to be set up for this to work? Any ideas that I can throw at them to check? Thanks! Chuck Perkins, CTS, DMC-E-4K ECS Certified EAVA Certified Instructional Support Specialist  Campus Technology Services will never ask you to email us sensitive personal information such as a password. Please contact us if you are unsure if an email is genuine. (help@...) |
|
It? sounds like something is getting lost in the NAT. If it works?for you on a regular network but not behind the NAT router, then something is getting blocked. The Panopto module is essentially doing the same thing you are?doing on the website. Their API is not done very well, in the sense of direct access to what you want to do. It is searching for the? remote recorder like you would on the webpage before doing anything else with control of that recorder. Youre also not communicating?directly? with the recorder but rather through the server which relays to the recorder.? On Thu, Apr 6, 2023 at 2:03?PM chuckperkinscrestron <charles.perkins@...> wrote:
|
¿ªÔÆÌåÓýCrestron did in fact write the module. Tell them you need to speak to the drivers team and tell them you need to speak to Bryce Leach. He is the manager of the team.On Apr 6, 2023, at 2:15 PM, Philip Pennine <flippen9@...> wrote:
|
¿ªÔÆÌåÓýChuck, ? What hostname are you trying to connect to? Is it fully qualitied, partially qualified, or unqualified? In text console on the processor if you testdns (that hostname) do you get a result that¡¯s not all 0s? (And if so, do you get the right result?) Is it possible to share the listdns and ipconfig output from the processor? ? At first blush this sounds like a lower level network issue than the driver ? Lincoln -- Lincoln King-Cliby Commercial Market Director ? From: [email protected] <[email protected]> On Behalf Of
chuckperkinscrestron
Sent: Thursday, April 6, 2023 2:03 PM To: [email protected] Subject: [crestron] Panopto remote recorder login ? Hello, ? I have been going around?in circles with Panopto, Crestron, and our network group ? I have taken the Crestron Panopto demo program and loaded it onto a Crestron processor DMPS150 and have connected it to the campus network directly. ? I am able to, from my desk, login to the Panopto remote recorder using user/recorder/server/etc. info on the demo touch panel. I can name a recording, preview the camera, and start/stop a recording, start/stop stream and receive the stream key to the Extron SMP recorder. This works without an issue ? Next scenario and?what I need to?work: I take the same Crestron processor from my desk and go to the rack where the existing processor is located. I plug my test processor into the same network cable as the existing processor. I configure the network settings to match the existing processor so NAT translations will still work as it's now behind a router. ? After I enter my user/server/recorderurl/etc and click Login I get a screen almost immediately? that says "Unable to Connect to Panopto Server" and an option to Reconfigure. These are messages on the demo touch panel program. ? The only thing different between these two scenarios?is that the one that doesn't work is sitting behind a router and goes through a NAT on its way out Panopto?to?login. ? Panopto says it's not their problem and that my login info is correct. ? Crestron has told me that they don't know how the module works because they didn't write it. Yet it's on their market place.? ? Our network group says they don't block anything going out so it must be a Panopto or Crestron config problem. ? Will this work behind a router? NAT???Is there a certain configuration that has to be set up for this to work? Any ideas that I can throw at them to check? ? Thanks! ? ? -- Chuck Perkins, CTS, DMC-E-4K ECS Certified EAVA Certified Instructional Support Specialist AV Design and Programming ? ? Campus Technology Services will never ask you to email us sensitive personal information such as a password. Please contact us if you are unsure if an email is genuine. (help@...) ? |
|
Thank you for the responses. Lincoln's mention of DNS is what helped. I found?that neither of the processors had any dns servers listed. 99% of the time we don't need them anyway, so it wasn't in my normal list of things to question the network group about.? Seems like the network group should have caught that right away, after all I'm just the AV guy.?? On Thu, Apr 6, 2023 at 7:10?PM Lincoln King-Cliby via <lincoln=[email protected]> wrote:
--
Chuck Perkins, CTS, DMC-E-4K ECS Certified EAVA Certified Instructional Support Specialist Campus Technology Services will never ask you to email us sensitive personal information such as? a? password. ?P?lease contact us if you are unsure if an email is genuine. (help@...) |