Re: Panopto remote recorder login
¿ªÔÆÌåÓýChuck, ? What hostname are you trying to connect to? Is it fully qualitied, partially qualified, or unqualified? In text console on the processor if you testdns (that hostname) do you get a result that¡¯s not all 0s? (And if so, do you get the right result?) Is it possible to share the listdns and ipconfig output from the processor? ? At first blush this sounds like a lower level network issue than the driver ? Lincoln -- Lincoln King-Cliby Commercial Market Director ? From: [email protected] <[email protected]> On Behalf Of
chuckperkinscrestron
Sent: Thursday, April 6, 2023 2:03 PM To: [email protected] Subject: [crestron] Panopto remote recorder login ? Hello, ? I have been going around?in circles with Panopto, Crestron, and our network group ? I have taken the Crestron Panopto demo program and loaded it onto a Crestron processor DMPS150 and have connected it to the campus network directly. ? I am able to, from my desk, login to the Panopto remote recorder using user/recorder/server/etc. info on the demo touch panel. I can name a recording, preview the camera, and start/stop a recording, start/stop stream and receive the stream key to the Extron SMP recorder. This works without an issue ? Next scenario and?what I need to?work: I take the same Crestron processor from my desk and go to the rack where the existing processor is located. I plug my test processor into the same network cable as the existing processor. I configure the network settings to match the existing processor so NAT translations will still work as it's now behind a router. ? After I enter my user/server/recorderurl/etc and click Login I get a screen almost immediately? that says "Unable to Connect to Panopto Server" and an option to Reconfigure. These are messages on the demo touch panel program. ? The only thing different between these two scenarios?is that the one that doesn't work is sitting behind a router and goes through a NAT on its way out Panopto?to?login. ? Panopto says it's not their problem and that my login info is correct. ? Crestron has told me that they don't know how the module works because they didn't write it. Yet it's on their market place.? ? Our network group says they don't block anything going out so it must be a Panopto or Crestron config problem. ? Will this work behind a router? NAT???Is there a certain configuration that has to be set up for this to work? Any ideas that I can throw at them to check? ? Thanks! ? ? -- Chuck Perkins, CTS, DMC-E-4K ECS Certified EAVA Certified Instructional Support Specialist AV Design and Programming ? ? Campus Technology Services will never ask you to email us sensitive personal information such as a password. Please contact us if you are unsure if an email is genuine. (help@...) ? |
