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Phone Calls with TSW panels
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Has anyone ever set up one of the TSW panels to be able to place phone calls?? The scenario currently has a cloud based SIP server (voip.ms) and I was wondering if we could use that server to place phone calls directly from the TSW.? I have tried to put it into server mode and then provide the credentials for the voip.ms account but it never does register.? Has anyone pulled this off?? Thanks in advance for any guidance.
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I have a 1050 and a 1060 panel at my house that are configured as VOIP extensions on my 3CX IPPBX. I have setup buttons to call family mobile numbers. It works fine from both panels.?
It did take me some time to work out how to get the panels to successfully register with the 3 CX SIP server, but once that was sorted it works fine. |
开云体育Nice!? Would you be willing to give me some pointers? ? From: [email protected] <[email protected]> On Behalf Of nick_masterson_uk
Sent: Tuesday, January 26, 2021 3:13 PM To: [email protected] Subject: Re: [crestron] Phone Calls with TSW panels ? I have a 1050 and a 1060 panel at my house that are configured as VOIP extensions on my 3CX IPPBX. I have setup buttons to call family mobile numbers. It works fine from both panels.? |
开云体育I?ve experimented with a TSW-1050 and TSW-760 to connect to my freePBX SIP-server. I got it working but it?s not in production yet. I can have a look into the SIP config. Of the TSWs and share. In general, the register details can vary a lot depending on the backend SIP server. ? Cheers, Thorsten ? Von: [email protected] <[email protected]> Im Auftrag von nick_masterson_uk ? I have a 1050 and a 1060 panel at my house that are configured as VOIP extensions on my 3CX IPPBX. I have setup buttons to call family mobile numbers. It works fine from both panels.? |
开云体育I’m running Asterisk at home and for the company (using Flowroute for PSTN interconnect). ? In the office all of the TSWs have non-DIDable extensions assigned and we’ve definitely “played with” panels on the Asterisk cluster successfully but I don’t believe any are currently associated with that cluster ? Similarly at home in the past I’ve put my TSWs on my local Asterisk instance (and at one point assigned them a 888# as a DID just for the novelty of it) but have never actually used it for anything practical – partially because of locations of TSWs relative to where I’d want to make a phone call (TSWs in those locations also have a real Cisco phone within arm’s reach anyways….) ? All that said once you get them registered with the PBX I’ve never seen any issues. -- Lincoln King-Cliby, CTS, DMC-E-4K/T/D ? From: [email protected] [mailto:[email protected]]
On Behalf Of F David A Coker
Sent: Tuesday, January 26, 2021 4:24 PM To: [email protected] Subject: [crestron] Phone Calls with TSW panels ? Has anyone ever set up one of the TSW panels to be able to place phone calls?? The scenario currently has a cloud based SIP server (voip.ms) and I was wondering if we could use that server to place phone calls directly from the TSW.? I have tried to put it into server mode and then provide the credentials for the voip.ms account but it never does register.? Has anyone pulled this off?? Thanks in advance for any guidance. |
开云体育To elaborate on my previous post to answer the questions, our Asterisk cluster lives in our two data center/colocation ?facilities (Cleveland and Atlanta) so all of the touchpanels reaching out to those are not, strictly speaking, local but going across site to site VPNs (My home Asterisk deployment lives on a repurposed Autonomic something in my garage, but talks to phones in our DC apartment via more site to site VPNs) ? Going directly to a 3rd party source will largely depend on the codec and registration/authentication requirements of the 3rd party and if the TSWs overlap. Some cloud providers are basically just standard SIP endpoints and will take almost anything while others are very particular about how they want you to authenticate and which audio CODECs they will support. ? -- Lincoln King-Cliby, CTS, DMC-E-4K/T/D ? From: [email protected] [mailto:[email protected]]
On Behalf Of F David A Coker
Sent: Wednesday, January 27, 2021 11:30 AM To: [email protected] Subject: Re: [crestron] Phone Calls with TSW panels ? So it sounds like the only scenario that has been successful has been to have a local SIP server.? I have all my phones going directly to voip.ms and haven't been using my raspbeery pi (with FreePBX) for a long time.? Has anyone gone directly to the source (i.e. voip.ms)? |
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Roger that, thank you so much for the info.? I will look a little deeper into the requirements at voip.ms.
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On Wed, Jan 27, 2021 at 09:47 AM, Lincoln King-Cliby wrote:
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yes i have done it i had issues getting it to register as well. i dont have it near me right now but if i can look at the config screen in the webui (or maybe it was on the tsw screen) it would probably jog my memory, i think it might be that cisco setting or it didnt like registering on the cisco system.. a screen shot might help me remember.
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Sure, this is the listing of my current sipinfo:
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TSW-1050>SIPINFO
SIP Parameters
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SIP: ENABLED
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SIP audio mode: FD
SIP auto mode: NONE
SIP local ext: 101
SIP local name: Office
SIP local port: 5060
SIP connection mode: SERVER
SIP page group(s): CRESTRON
SIP realm: voip.ms
SIP remote config file: NONE
SIP server name: NONE
SIP server port: 5060
SIP server ip address: 23.239.211.90
SIP server username: *
SIP server password: *
SIP Name server: NONE
SIP proxy server: NONE
SIP STUN server: NONE
SIP STUN domain: NONE
SIP multicast address: 227.1.1.1
SIP multicast port: 1234
SIP transport type: UDP
SIP media port: 40000
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TSW-1050>
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On Wed, Jan 27, 2021 at 11:02 AM, <aivie@...> wrote:
yes i have done it i had issues getting it to register as well. i dont have it near me right now but if i can look at the config screen in the webui (or maybe it was on the tsw screen) it would probably jog my memory, i think it might be that cisco setting or it didnt like registering on the cisco system.. a screen shot might help me remember. |
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I have also done with the multiple TSW panels. Although right now I have them configured to use Freepbx which has voip.ms setup as the trunk. You can for sure link directly to voip.ms. One thing I think you need to do is set your local extension to the same name as your subaccount username use command SIPLOCALEXT.? If you use the command SIPSTATE you can see that it will try and use that in the registration:?sip:xxxxxx_8@...:5060;transport=UDP> I just tried it on mine and it will not make the connection if you have it set to something different that what is on Voip.MS. ? ? |
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Actually it does and thank you so much.? So this is my current scenario.? I changed it to the subaccount and then got on the horn with voip.ms.? They were able to see it attempt connection but when their servers issued the challenge, the TSW would not respond, essentially not sending through the login and password.? Any suggestions?
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On Thu, Jan 28, 2021 at 08:48 AM, <jameelm@...> wrote:
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Np at all. You can also use the main account as well but I was not sure if you already were using that and I think you can have multiple registrations but VOIP.MS does not recommend it. If you issue the SIPSTATE command what is the output showing? That's where I would start. What panel are you using as well? Is it 5x series or 6x? (not that is should matter but maybe a firmware update might help) I just tested this on a 760. Also if you make a change issue SIPRESTART to apply the change.?
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开云体育Here is the output of sipstate: ? TSW-1050>sipstate ? TSW-1050> Current SIP States ------------------------------ Server registered? = FALSE Door station mode? = FALSE Call in progress?? = FALSE Call hold????????? = FALSE Push-To_Talk?????? = FALSE Do not disturb???? = FALSE Video started????? = FALSE Video blocked????? = FALSE Video can show???? = FALSE Ring state???????? = FALSE Ringback state???? = FALSE Group call flag??? = FALSE User Mute state??? = FALSE Local Mute state?? = FALSE Multicast flag???? = FALSE Support answer???? = TRUE Request auto?????? = FALSE Request urgent???? = FALSE RFC 2833 support?? = FALSE Call timeout?????? = 120 (secs) Answer timeout???? = 0 (secs) Rewrite CONTACT??? = TRUE Rewrite SDP??????? = FALSE Rewrite VIA??????? = TRUE ? You have 0 active call ? Registration status????????? = Unauthorized ? Conference ports: Port #00[ 8KHz/20ms/1]???????? Master/sound? transmitting to: Port #01[ 8KHz/20ms/1]????????????? tonegen? transmitting to: ? Sound device tx_level: 0?? rx_level: 0 ? Local URI: 192.168.xxx.203:5060 ? Account list: (1) *[ 0] "Office"<sip:xxxxxx_iPad@...:5060;transport=UDP>: 401/Unauthorized (expires=-1) ??? ???Online status: Offline ? And the output of sipinfo: ? TSW-1050>sipinfo SIP Parameters ------------------------------- SIP: ENABLED ------------------------------- SIP audio mode: FD SIP auto mode: NONE SIP local ext: xxxxxx_iPad SIP local name: Office SIP local port: 5060 SIP connection mode: SERVER SIP page group(s): CRESTRON SIP realm: denver1.voip.ms SIP remote config file: NONE SIP server name: denver1.voip.ms SIP server port: 5060 SIP server ip address: 23.239.211.90 SIP server username: xxxxxx_iPad SIP server password: xxxxxx SIP Name server: NONE SIP proxy server: 23.239.211.90 SIP STUN server: NONE SIP STUN domain: NONE SIP multicast address: 227.1.1.1 SIP multicast port: 1234 SIP transport type: UDP SIP media port: 40000 ? From: [email protected] <[email protected]> On Behalf Of jameelm@...
Sent: Thursday, January 28, 2021 9:47 AM To: [email protected] Subject: Re: [crestron] Phone Calls with TSW panels ? Np at all. You can also use the main account as well but I was not sure if you already were using that and I think you can have multiple registrations but VOIP.MS does not recommend it. If you issue the SIPSTATE command what is the output showing? That's where I would start. What panel are you using as well? Is it 5x series or 6x? (not that is should matter but maybe a firmware update might help) I just tested this on a 760. Also if you make a change issue SIPRESTART to apply the change.? |
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Yup 401 indicates authentication issue. is this sub account already working on another device? I would verify the user/pass with something like linphone (software client) so that you can confirm it's the correct pass. Also for testing you could setup a new sub account for testing. Usually for these issues it always came down to the user pass not being correct on my end. Using linphone or xlite I can always verify if those details are correct to narrow in on the issue. Just for testing as well I would remove the realm I didn't need it to authenticate to voip.ms.
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开云体育Roger that.? As is indicated by the login name, this is actually an active account on an iPad (I use Bria Mobile and I just checked and it can connect just fine).? I keep the app off so there are no conflicts.? I just removed the realm and there was no effect. ? From: [email protected] <[email protected]> On Behalf Of jameelm@...
Sent: Thursday, January 28, 2021 10:16 AM To: [email protected] Subject: Re: [crestron] Phone Calls with TSW panels ? Yup 401 indicates authentication issue. is this sub account already working on another device? I would verify the user/pass with something like linphone (software client) so that you can confirm it's the correct pass. Also for testing you could setup a new sub account for testing. Usually for these issues it always came down to the user pass not being correct on my end. Using linphone or xlite I can always verify if those details are correct to narrow in on the issue. Just for testing as well I would remove the realm I didn't need it to authenticate to voip.ms. |
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Figured you were using on an iPad :) So at least the user/pass is fine, so that's good. Do you have another panel that you can test on? I wonder if it's just this one that could be an issue. If you can restore/initialize on that panel and or firmware update then apply minimum settings. If you don't have another to test with as well if you wanted to setup a test sub account temporarily I could also test with mine to see if it's authenticating as well. Now that we know the user/pass details are good then it's really down to device issue.?
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开云体育As a matter of fact, I do have another panel.? Let me try that one and get back to you. By the way, thank you so much for your time and expertise. ? From: [email protected] <[email protected]> On Behalf Of jameelm@...
Sent: Thursday, January 28, 2021 10:53 AM To: [email protected] Subject: Re: [crestron] Phone Calls with TSW panels ? Figured you were using on an iPad :) So at least the user/pass is fine, so that's good. Do you have another panel that you can test on? I wonder if it's just this one that could be an issue. If you can restore/initialize on that panel and or firmware update then apply minimum settings. If you don't have another to test with as well if you wanted to setup a test sub account temporarily I could also test with mine to see if it's authenticating as well. Now that we know the user/pass details are good then it's really down to device issue.? |