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Hard Buttons on TMPC-4SMD Cause Runaway Volume Issues

David George All Messages By This Member #178875 Hi Folks, I am using my first TPMC-4SMD touch panel for an upgrade to an existing project. I have the device talking to a CP2E on the network and all works fine. I have buttons on the touch panel that control a Biamp Nexia for volume up and down. These work as expected. When I connected the hard buttons for volume up and down on the touch panel as well, things went wonky. If you press and hold the hard button to raise the volume up, it will raise it to the limit with no stopping even if you have stopped pressing the button. The same with the volume down. One can't control the volume by using the hard buttons as they have minds of their own. The on screen buttons do not behave this way at all. Is there some trick to this, or is this an undocumented feature? I have the latest firmware updates and I am using the new Biamp 7.4 modules as the 7.2 versions do not work at all anymore. Any guidance would be appreciated. Many thanks, -David
Lincoln King-Cliby All Messages By This Member #178877 I've never seen a 4SMD, but I've done dozens of projects with the 4SM [only difference is the button backlight], and Biamp, using hard buttons for volume control. Though I still use the V5 modules on the 2 series (the 7.x modules annoy me) I've never had that issue with the TPMC-4SM. Given that you're running a 2-series processor and the network stack in the 2-series leaves a little bit to be desired I'd be curious about the network profile - How many other Ethernet devices in the program (Crestron [including DM endpoints], 3rd party) are you using and how "chatty" are they? - Is the Crestron gear on an isolated VLAN? *- If not on an isolated VLAN what else is on the VLAN/network? If you watch with Debugger do you see the press and release or do you only see the press? If you press the volume up (or down) button a 2nd time while the volume is running away up (or down) does it stop? -- Lincoln King-Cliby, CTS Sr. Systems Architect \| Crestron Certified Master Programmer (Silver) ControlWorks Consulting, LLC V: 440.449.1100 x1107 \| F: 440.449.1106 \| I: Crestron Services Provider toggle quoted message Show quoted text -----Original Message----- From: Crestron@... [mailto:Crestron@...] On Behalf Of David George Sent: Monday, May 06, 2013 2:59 PM To: Crestron@... Subject: [Crestron] Hard Buttons on TMPC-4SMD Cause Runaway Volume Issues Hi Folks, I am using my first TPMC-4SMD touch panel for an upgrade to an existing project. I have the device talking to a CP2E on the network and all works fine. I have buttons on the touch panel that control a Biamp Nexia for volume up and down. These work as expected. When I connected the hard buttons for volume up and down on the touch panel as well, things went wonky. If you press and hold the hard button to raise the volume up, it will raise it to the limit with no stopping even if you have stopped pressing the button. The same with the volume down. One can't control the volume by using the hard buttons as they have minds of their own. The on screen buttons do not behave this way at all. Is there some trick to this, or is this an undocumented feature? I have the latest firmware updates and I am using the new Biamp 7.4 modules as the 7.2 versions do not work at all anymore. Any guidance would be appreciated. Many thanks, -David ------------------------------------ Check out the Files area for useful modules, documents, and drivers. A contact list of Crestron dealers and programmers can be found in the Database area. Yahoo! Groups Links
Jesus @ Audio& Net Artist #178900 I have seen this with other touchpanels. Apparently in my case it was that the network was clustered with the office Net traffic. Vlan apparently fixed all. -- Jesus Tossas * * Technology Architect, Audio Engineer, Programmer * * 787-329-3944 * * Contact Info <>
Tray All Messages By This Member #178910 Not sure it applies here, but I had same issue with TSW-750 panel. Had to sample the analog for the volume bar to reduce traffic back to the panel. Before that, up/down hardkeys for volume would run away as if the release was not detected. Tray From: mailto:audioandnetartist@... Sent: Tuesday, May 07, 2013 9:37 AM To: Yahoo Crestron Group Subject: RE: [Crestron] Hard Buttons on TMPC-4SMD Cause Runaway Volume Issues I have seen this with other touchpanels. Apparently in my case it was that the network was clustered with the office Net traffic. Vlan apparently fixed all. -- Jesus Tossas * * Technology Architect, Audio Engineer, Programmer * * 787-329-3944 * * Contact Info <> [Non-text portions of this message have been removed] [Non-text portions of this message have been removed]
Tony Golden All Messages By This Member #178912 I also ran into this issue a couple of years ago. A VLAN helped some, but the ultimate fix was a firmware update. I've done several 4SM's and SMD's since then and haven't seen it, so I'd assume reasonably recent firmware "should" be okay. toggle quoted message Show quoted text --- On Tuesday, May 07, 2013 at 9:37 AM, Jesus wrote: I have seen this with other touchpanels. Apparently in my case it was that the network was clustered with the office Net traffic. Vlan apparently fixed all.

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