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Apple TV 4K, Gen.3 (Latest) video issue

 

Hi All,
I've been working remotely with a client that is having an issue with playback or *SOME* content on Netflix and A-Prime.
Though many titles play fine, some titles will start to play but only provide audio and a black screen with subtitles. Very weird...
This new Apple TV was put into an older media room (~10 years old), about a month ago and has not seen much/any use until now.
I've insured that the unit is on the latest tvOS (v16.2 I think) and hard-booted it.? no fix...
Because of the age of the AVR/Projector, the Apple TV is set to 720p/SDR.

Anyone else seeing issues like this??
TIA!


Re: Sony VPL-VW695ES projector with RS-232 control

 

¿ªÔÆÌåÓý

?
Hi Thorsten. ?


Did you use a pre made module for ADCP or did you make your own ??

Andrew?

On 25 Dec 2022, at 8:37 pm, Thorsten K?hler <thorsten.koehler@...> wrote:

?

Hi,

i?m currently having issues with a GTZ380 and IP control at a client?s residence.

I was using the Sony VPL-VW1000 v1.0 successfully with the VW790 he had before, but with the new projector (exact same physical connection and switch port), connection seems to drop after some time and being unreliable in general.

So I dropped the module and went for using ADCP commands ¨C that seems to have fixed the issue: IP control is stable for a couple of weeks now.

?

Cheers,

Thorsten

?

Von: [email protected] <[email protected]> Im Auftrag von ckangis
Gesendet: Samstag, 24. Dezember 2022 22:44
An: [email protected]
Betreff: [crestron] Sony VPL-VW695ES projector with RS-232 control

?

[Edited Message Follows]

Hi All,
I have a site with this projector, controlled via RS-232 thru a DM-RMC-4KZ-100-C room box (50' from the rack). It's been installed for about a couple years...
Though I do not remember having this issue initially, for the last year, we have had a condition where after ~1-3 weeks, it will stop responding to commands and also the RX/feedback stops.

Sony support says that this is common when you have both RS-232 and IP connections simultaneously, which we did, though the IP connection was only for management and Domotz pinging...We noticed that Domotz would see a tremendous amount of network Up/Down states, and then often it would just go down and stay down...
Though I think the issue with having IP and Serial connections being a problem is bogus for a professional product, we have disconnected the IP connection.

Still we've seen the issue, and it requires a hard-boot to restore the serial communications...
Anyone else see this kind of behavior??? I have another site with a 715 that we have not seen this issue with....
FYI, I'm using the Sony VPL-VW1000 v1.0 serial module

TIA!


Re: Sony VPL-VW695ES projector with RS-232 control

 

Not sure what ADCP is, but I'm using the Crestron 'Sony VPL-VW1000 v1.0' serial module


Re: Sony VPL-VW695ES projector with RS-232 control

 

¿ªÔÆÌåÓý

Hi Thorsten. ?


Did you use a pre made module for ADCP or did you make your own ??

Andrew?

On 25 Dec 2022, at 8:37 pm, Thorsten K?hler <thorsten.koehler@...> wrote:

?

Hi,

i?m currently having issues with a GTZ380 and IP control at a client?s residence.

I was using the Sony VPL-VW1000 v1.0 successfully with the VW790 he had before, but with the new projector (exact same physical connection and switch port), connection seems to drop after some time and being unreliable in general.

So I dropped the module and went for using ADCP commands ¨C that seems to have fixed the issue: IP control is stable for a couple of weeks now.

?

Cheers,

Thorsten

?

Von: [email protected] <[email protected]> Im Auftrag von ckangis
Gesendet: Samstag, 24. Dezember 2022 22:44
An: [email protected]
Betreff: [crestron] Sony VPL-VW695ES projector with RS-232 control

?

[Edited Message Follows]

Hi All,
I have a site with this projector, controlled via RS-232 thru a DM-RMC-4KZ-100-C room box (50' from the rack). It's been installed for about a couple years...
Though I do not remember having this issue initially, for the last year, we have had a condition where after ~1-3 weeks, it will stop responding to commands and also the RX/feedback stops.

Sony support says that this is common when you have both RS-232 and IP connections simultaneously, which we did, though the IP connection was only for management and Domotz pinging...We noticed that Domotz would see a tremendous amount of network Up/Down states, and then often it would just go down and stay down...
Though I think the issue with having IP and Serial connections being a problem is bogus for a professional product, we have disconnected the IP connection.

Still we've seen the issue, and it requires a hard-boot to restore the serial communications...
Anyone else see this kind of behavior??? I have another site with a 715 that we have not seen this issue with....
FYI, I'm using the Sony VPL-VW1000 v1.0 serial module

TIA!


Re: Sony VPL-VW695ES projector with RS-232 control

 

I've never been impressed with any Sony control but use the Crestron Connected module with VPL series and not had any long term issues.?


Re: Sony VPL-VW695ES projector with RS-232 control

 

It could be the polling...


Re: Sony VPL-VW695ES projector with RS-232 control

 

¿ªÔÆÌåÓý

Hi,

i?m currently having issues with a GTZ380 and IP control at a client?s residence.

I was using the Sony VPL-VW1000 v1.0 successfully with the VW790 he had before, but with the new projector (exact same physical connection and switch port), connection seems to drop after some time and being unreliable in general.

So I dropped the module and went for using ADCP commands ¨C that seems to have fixed the issue: IP control is stable for a couple of weeks now.

?

Cheers,

Thorsten

?

Von: [email protected] <[email protected]> Im Auftrag von ckangis
Gesendet: Samstag, 24. Dezember 2022 22:44
An: [email protected]
Betreff: [crestron] Sony VPL-VW695ES projector with RS-232 control

?

[Edited Message Follows]

Hi All,
I have a site with this projector, controlled via RS-232 thru a DM-RMC-4KZ-100-C room box (50' from the rack). It's been installed for about a couple years...
Though I do not remember having this issue initially, for the last year, we have had a condition where after ~1-3 weeks, it will stop responding to commands and also the RX/feedback stops.

Sony support says that this is common when you have both RS-232 and IP connections simultaneously, which we did, though the IP connection was only for management and Domotz pinging...We noticed that Domotz would see a tremendous amount of network Up/Down states, and then often it would just go down and stay down...
Though I think the issue with having IP and Serial connections being a problem is bogus for a professional product, we have disconnected the IP connection.

Still we've seen the issue, and it requires a hard-boot to restore the serial communications...
Anyone else see this kind of behavior??? I have another site with a 715 that we have not seen this issue with....
FYI, I'm using the Sony VPL-VW1000 v1.0 serial module

TIA!


Re: Sony VPL-VW695ES projector with RS-232 control

 


Second to that some switches have error threasholds crc wise and will disable a port, you could be triggering a storm control mechanism,?

A stretch, something flaky, turn poe off on the port if its not needed


On Sat, Dec 24, 2022 at 7:01 PM <gbnet.hifi@...> wrote:
That¡¯s a fair point.? If the same setup elsewhere is not having the network up and down issues then I would be suspicious of the networking side of things. ? Either an issue with a switch or Ethernet cabling / termination for that run of cable.?

On 25 Dec 2022, at 9:25 am, bi0drain <naplesisnotmyhome@...> wrote:

?
I meant from previous network experience the switch port link speed negotiation between 10/100/1000... nic flapping, hence the up down state.... basic switch troubleshooting but it needs to be checked.... most of the time its fine, some times it needs to be forced..?

On Sat, Dec 24, 2022 at 4:58 PM ckangis <chris@...> wrote:
gbnet,
Though I have had good experience with IP control of Sony products, I pivoted back to RS232 for many things, as IP was getting a lot of noise, specifically with Smart TVs and their crappy apps and updates that clients couldn't handle. it seemed easier/better to update FW, disconnect the IP and run good 'ol reliable RS232...? ?Generally a very good thing...
Obviously we don't have the same 'Smart' issues with projectors, so maybe I'll need to go that way, which allows for domotz monitoring,,,

bi0drain (love the handle BTW!)
Not sure exactly what you're getting at. are you referring to the IP monitoring? even when I set the IP address to be reserved, we still saw issues with both IP and serial stability...?
My real concern is why would I have serial issues with no IP attached (assuming that Support is right about dual connections...:(? ?)


Re: Sony VPL-VW695ES projector with RS-232 control

 

¿ªÔÆÌåÓý

That¡¯s a fair point. ?If the same setup elsewhere is not having the network up and down issues then I would be suspicious of the networking side of things. ? Either an issue with a switch or Ethernet cabling / termination for that run of cable.?

On 25 Dec 2022, at 9:25 am, bi0drain <naplesisnotmyhome@...> wrote:

?
I meant from previous network experience the switch port link speed negotiation between 10/100/1000... nic flapping, hence the up down state.... basic switch troubleshooting but it needs to be checked.... most of the time its fine, some times it needs to be forced..?

On Sat, Dec 24, 2022 at 4:58 PM ckangis <chris@...> wrote:
gbnet,
Though I have had good experience with IP control of Sony products, I pivoted back to RS232 for many things, as IP was getting a lot of noise, specifically with Smart TVs and their crappy apps and updates that clients couldn't handle. it seemed easier/better to update FW, disconnect the IP and run good 'ol reliable RS232...? ?Generally a very good thing...
Obviously we don't have the same 'Smart' issues with projectors, so maybe I'll need to go that way, which allows for domotz monitoring,,,

bi0drain (love the handle BTW!)
Not sure exactly what you're getting at. are you referring to the IP monitoring? even when I set the IP address to be reserved, we still saw issues with both IP and serial stability...?
My real concern is why would I have serial issues with no IP attached (assuming that Support is right about dual connections...:(? ?)


Re: Sony VPL-VW695ES projector with RS-232 control

 

I meant from previous network experience the switch port link speed negotiation between 10/100/1000... nic flapping, hence the up down state.... basic switch troubleshooting but it needs to be checked.... most of the time its fine, some times it needs to be forced..?

On Sat, Dec 24, 2022 at 4:58 PM ckangis <chris@...> wrote:
gbnet,
Though I have had good experience with IP control of Sony products, I pivoted back to RS232 for many things, as IP was getting a lot of noise, specifically with Smart TVs and their crappy apps and updates that clients couldn't handle. it seemed easier/better to update FW, disconnect the IP and run good 'ol reliable RS232...? ?Generally a very good thing...
Obviously we don't have the same 'Smart' issues with projectors, so maybe I'll need to go that way, which allows for domotz monitoring,,,

bi0drain (love the handle BTW!)
Not sure exactly what you're getting at. are you referring to the IP monitoring? even when I set the IP address to be reserved, we still saw issues with both IP and serial stability...?
My real concern is why would I have serial issues with no IP attached (assuming that Support is right about dual connections...:(? ?)


Re: Sony VPL-VW695ES projector with RS-232 control

 

gbnet,
Though I have had good experience with IP control of Sony products, I pivoted back to RS232 for many things, as IP was getting a lot of noise, specifically with Smart TVs and their crappy apps and updates that clients couldn't handle. it seemed easier/better to update FW, disconnect the IP and run good 'ol reliable RS232...? ?Generally a very good thing...
Obviously we don't have the same 'Smart' issues with projectors, so maybe I'll need to go that way, which allows for domotz monitoring,,,

bi0drain (love the handle BTW!)
Not sure exactly what you're getting at. are you referring to the IP monitoring? even when I set the IP address to be reserved, we still saw issues with both IP and serial stability...?
My real concern is why would I have serial issues with no IP attached (assuming that Support is right about dual connections...:(? ?)


Re: Sony VPL-VW695ES projector with RS-232 control

 

Dare i ask if your flapping behavior happens autonegotiate synch wise something happening at the net level / forced link speed.

Some sort of interference based flapping.

On Sat, Dec 24, 2022 at 4:44 PM ckangis <chris@...> wrote:
Hi All,
I have a site with this projector, controlled via RS-232 thru a DM-RMC-4KZ-100-C room box (50' from the rack). It's been installed for about a couple years...
Though I do not remember having this issue initially, for the last year, we have had a condition where after ~1-3 weeks, it will stop responding to commands and also the RX/feedback stops.

Sony support says that this is common when you have both RS-232 and IP connections simultaneously, which we did, though the IP connection was only for management and Domotz pinging...We noticed that Domotz would see a tremendous amount of network Up/Down states, and then often it would just go down and stay down...
Though I think the issue with having IP and Serial connections being a problem is bogus for a professional product, we have disconnected the IP connection.

Still we've seen the issue, and it requires a hard-boot to restore the serial communications...
Anyone else see this kind of behavior??? I have another site with a 715 that we have not seen this issue with....

TIA!


Re: Sony VPL-VW695ES projector with RS-232 control

 

¿ªÔÆÌåÓý

I haven¡¯t seen this on my projector ( a 550es which is the same as American 675es) but I use IP only.?

Just curious why you use both rs232 and IP. ? For me the IP control has been rock solid with this projector. ? I mean 100% uptime for 2 plus years sort of rock solid. ? I get Al the feedback that I need via ip?

Just wondering what advantage rs232 has ?

On 25 Dec 2022, at 8:44 am, ckangis <chris@...> wrote:

?Hi All,
I have a site with this projector, controlled via RS-232 thru a DM-RMC-4KZ-100-C room box (50' from the rack). It's been installed for about a couple years...
Though I do not remember having this issue initially, for the last year, we have had a condition where after ~1-3 weeks, it will stop responding to commands and also the RX/feedback stops.

Sony support says that this is common when you have both RS-232 and IP connections simultaneously, which we did, though the IP connection was only for management and Domotz pinging...We noticed that Domotz would see a tremendous amount of network Up/Down states, and then often it would just go down and stay down...
Though I think the issue with having IP and Serial connections being a problem is bogus for a professional product, we have disconnected the IP connection.

Still we've seen the issue, and it requires a hard-boot to restore the serial communications...
Anyone else see this kind of behavior??? I have another site with a 715 that we have not seen this issue with....

TIA!


Sony VPL-VW695ES projector with RS-232 control

 
Edited

Hi All,
I have a site with this projector, controlled via RS-232 thru a DM-RMC-4KZ-100-C room box (50' from the rack). It's been installed for about a couple years...
Though I do not remember having this issue initially, for the last year, we have had a condition where after ~1-3 weeks, it will stop responding to commands and also the RX/feedback stops.

Sony support says that this is common when you have both RS-232 and IP connections simultaneously, which we did, though the IP connection was only for management and Domotz pinging...We noticed that Domotz would see a tremendous amount of network Up/Down states, and then often it would just go down and stay down...
Though I think the issue with having IP and Serial connections being a problem is bogus for a professional product, we have disconnected the IP connection.

Still we've seen the issue, and it requires a hard-boot to restore the serial communications...
Anyone else see this kind of behavior??? I have another site with a 715 that we have not seen this issue with....
FYI, I'm using the Sony VPL-VW1000 v1.0 serial module

TIA!


Re: VC4 Room to Room Communication #vc4

 

For people searching this topic in the future, also verify you don't have Secure Only for connections.? If this is on you can't even get slot to slot connections to work.? Was setting up a new VM thinking something got installed wrong when I noticed this setting.


Re: Crestron DM-DA4-4K-C #crestron

 

ok, Thank you very much!!
It's been a long week and my brain is fried. Have a good Christmas


Re: Crestron DM-DA4-4K-C #crestron

 

Don't think you need to add it. Just add your rmc's under the Ethernet and then set your ip table on the rmc's. The DA just needs to be on the same vlan as your controller.

Thanks,
Ephrain

On Dec 23, 2022, at 11:03 AM, metalmok via groups.io <metalmok@...> wrote:

DM-DA4-4K-C


Crestron DM-DA4-4K-C #crestron

 
Edited

Does anyone know how to add a DM-DA4-4K-C to a Simpl program? It doesn't show up in the "Select a new device" window when I try to add it to my program. Tru Blu Support is closed today December 23rd for Christmas but I'm still working. The only reason I need it in my program is for RS-232 display control through the 4 DM-RMC-4KZ-100-C that are connected to it.


File /SonyAVRWebAPILibrary.clz uploaded #file-notice

Group Notification
 

The following files and folders have been uploaded to the Files area of the [email protected] group.

By: ckangis <chris@...>

Description:
Updated .CLZ file for Sony ZA AV receivers. Has NewtonSoft library fix...


Re: Sony STR-ZA1100ES direct volume setting

 

Nope, sorry! The archive has the old CLZ. I just posted the new (updated for NewtonSoft) CLZ in the files section. Search for 'SonyAVRWebAPILibrary.clz'
Put it and the S+ usp and ush files in your S+ library folder...