Keyboard Shortcuts
ctrl + shift + ? :
Show all keyboard shortcuts
ctrl + g :
Navigate to a group
ctrl + shift + f :
Find
ctrl + / :
Quick actions
esc to dismiss
Likes
- Crestron
- Messages
Search
|
Re: Complaints
John,
toggle quoted message
Show quoted text
I think all of us understand that this will be a long process. The major frustrations seem to come out of miscommunications with marketing -- for instance, you just said "Studio [is] probably not of any interest to this group". Yet only a few months ago, CTI changed all their classes to be Studio only, completely dumping the "old stuff", and marketing is heavily pushing use of Studio saying how much development time it's going to save. Fortunately CTI went back to the "old stuff" classes AFAIK, but the point remains that the message from Crestron is very thoroughly mixed. I'm not ready to jump onboard with Core3 graphics at this point. I've heard all the arguments pro and con, and it looks a little too bleeding edge for what we're doing right now. That's fine with me. We stay a few firmware revisions behind what Crestron considers "stable" as well. I'd rather deal with known "known issues" than unknown "known issues". What's not fine with me is Crestron discontinuing "Core2" panels and pushing everything to be Core3 only. You have something that works, you need to keep supporting it (both in engineering AND with marketing AND tech support) until there's a viable replacement for it. Beta-testing stuff is great, and it needs to happen, but not involuntarily. On Thu, Aug 15, 2013 at 7:57 AM, John Pavlik <jpavlik@...> wrote:
Sounds like I'd better show up at Master's class this year - because none --
Jeremy Weatherford |
|
Re: NVS 200 PTZ Control
Hi Artur,
toggle quoted message
Show quoted text
We tried using NVS-200 RS-485 for camera control a few months back, and ended up ditching that idea and connecting the cameras straight to control processors. First of all, you'll find that the IP table entry will always show up as 'offline', even when the communications are alive and well. This is due to the way the Crestron module communicates with the NVS-200; it uses simpl+ direct sockets rather than traditional CIP. The IP table entry is not used to establish a CIP connection, but is simply parsed by the simpl+ module to determine the IP address of the NVS. It's an odd use of the IP table to be sure. The real show stopper for us was that the communication with the NVS-200 simply wasn't reliable. It kept disconnecting at random intervals (and for long periods of time), and we'd get piles of "array out of bounds" errors on the processor. This was on a 3-series processor, so Chip's recent revelation about what happens with out-of-bounds errors on 3-series processors might explain some of the problems. Ultimately, just hooking the camera up to the control processor was the right answer for us. - Edward --- In Crestron@..., Artur Zabludovsky <artur.triton@...> wrote:
|
|
Re: Complaints
Chip
Really nicely put, John - thanks! And yes, seeing you at masters would be great!
--- In Crestron@..., John Pavlik <jpavlik@...> wrote: - I lost track of who updated the splash screens in the software but I thought that was classic. I still think mine would have been the best, though it never got past the "conceptual" phase. :) KAD's were awesome... "Y U No Go Away?!?" - Chip |
|
Re: Comparing VTPro projects
Chip
I'm not hurting for real estate - main display is a nice 1920x1080 unit, and I have a 1680x1050 to plug in and extend to when I need it. (And yes, I've had VTPro stretched across both a few times)
toggle quoted message
Show quoted text
Unfortunately the problem has nothing to do with available screen space... - Chip --- In Crestron@..., Nick Mitchell <nick@...> wrote:
|
|
Re: Complaints
Seth Olle
Thank you John. We appreciate it.
I think most of us are in the same boat, gave up completely on studio, frustrated beyond believe with the TSW panels and just hoping for fixes. It does seem the feedback to what is going on in labs is lacking or possibly we are just not seeing it. Personally I gave up on labs. For now I guess patience is our only option, screaming no longer works. We do appreciate it you listening though. From: John Pavlik <jpavlik@...<mailto:jpavlik@...>> Reply-To: "Crestron@...<mailto:Crestron@...>" <Crestron@...<mailto:Crestron@...>> Date: Thursday, August 15, 2013 7:57 AM To: "Crestron@...<mailto:Crestron@...>" <Crestron@...<mailto:Crestron@...>> Subject: RE: [Crestron] Re: Complaints Sounds like I'd better show up at Master's class this year - because none of that feedback made it back to me. Look, we can't do everything and we can't do it all immediately. And yes, inertia sometimes comes into play. The bottom line is that Fred and I do very much care what you have to say and please don't stop telling us what you want and need. In a lot of cases of course, everyone wants something different and so "make a product that is this" sorts of comments are good but of course will take the longest to gel. In other cases, there may be infrastructure shifts that we've made (and in some cases those shifts are still looking years down the road) and so the request is backtracking from the bigger picture. We have made a lot of changes in engineering over the last year to improve quality and change some of the direction - but it takes months and months for those efforts to show up at your doorstep. To address a few things that I've seen recently... - I lost track of who updated the splash screens in the software but I thought that was classic. I am sorry that it was done out of frustration but thanks for giving me a chuckle. - No engineering resources were harmed in updating the icons. Frankly, I was surprised as you were to see them changed. That doesn't go through Architecture review! - Rebooting the TSW nightly is a stopgap. Creating an embedded product these days is much more complicated than it was years ago and has all sorts of operating system and supplier nuances (and legalities on source code, etc). But we have been actively pursuing solutions for some time now. I am a frustrated as you are that we are still doing this. - Crestron Studio - well, I think the answer is that it isn't ready for anybody on this forum. I'll be honest, my team doesn't use it either. But as someone pointed out, if we don't get the feedback from everyone here it will never be what you want. But, the database thing has been well discussed and there is agreement that what is there is not appropriate for what many of you are doing. So, there will be changes. But not soon enough - that nasty priority thing again. The immediate goal it to improve upon on the program generation aspects of the system to allow more automatic system generation. I wouldn't call it System Builder but maybe System Builder re-imagined, where logic is generated but not untouchable, and customizations and mix and match code really work. Probably not of any interest to this group, but we need it in the market as a whole. - Meanwhile, we have been investing heavily in SIMPL Windows and VTPro. For example, SIMPL Windows is going to be getting the automatic CED File management that it so very sorely needs. - And for those about to jump on why do we even have CED files, I do have a skunk works project to try and produce at least a flat view dpad and number pad. Haven't quite figured out the best way to release it yet. So, while we don't necessarily share back what we've heard and what we are doing about it, we do listen and it does cause change. Probably not as fast as you want it and probably not everything you want but don't stop sharing. I want Crestron to be the best that it can be. And to do that we need the continued support of all of you. You all are a big part of what Crestron has become and I need you to continue to do that. I know its frustrating at times. As I lie awake at 3am staring at the ceiling I think about these things too! But I think together we can continue to make strives and be a mutual success. I will see many of you at CEDIA so that you can complain in person! And I think most of you know how to get it touch with me one way or another so feel free. John Pavlik Crestron Electronics, Inc. Director, Architecture & Design This e-mail message and all attachments transmitted with it may contain legally privileged and confidential information intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. |
|
Re: Comparing VTPro projects
I've only needed to do this a few times but I switched my monitor
toggle quoted message
Show quoted text
configuration from multiple desktops to stretch the first monitor across the second so VTPro takes up both screens and then I had the real estate to open up all the pages I wanted at the same time. I dont know if all video cards support stretch but it was a function of windows so maybe its more dependant on the version of windows. Im pretty sure I did it on windows xp and 7 tho. Nick Sent with AquaMail for Android On August 14, 2013 10:03:16 AM "Chip" <cfm@...> wrote:
|
|
Re: Wow Prodigy
The. Issue you'll have with a PMC3 is that it can only run one program (unlike the MC3 that can run 10). You'll have to choose either SIMPL or D3, but not both. (At the end of the day D3 generates a SIMPL program anyway)
The only thing I'm not sure about is if D3 will let you specify a PMC3 as the control processor. If not you may be able to define the processor as an MC3 and load the program manually. Never tried but the PMC3 and MC3 are identical hardware wise. It's only a firmware limitation that prevents running 10 programs. On 2013-08-15, at 6:45 AM, Nick Mitchell <nick@...> wrote: Excellent. Thats exactly what I wanted to hear. I've never dealt with [Non-text portions of this message have been removed] |
|
Re: Complaints
Sounds like I'd better show up at Master's class this year - because none of that feedback made it back to me.
Look, we can't do everything and we can't do it all immediately. And yes, inertia sometimes comes into play. The bottom line is that Fred and I do very much care what you have to say and please don't stop telling us what you want and need. In a lot of cases of course, everyone wants something different and so "make a product that is this" sorts of comments are good but of course will take the longest to gel. In other cases, there may be infrastructure shifts that we've made (and in some cases those shifts are still looking years down the road) and so the request is backtracking from the bigger picture. We have made a lot of changes in engineering over the last year to improve quality and change some of the direction - but it takes months and months for those efforts to show up at your doorstep. To address a few things that I've seen recently... - I lost track of who updated the splash screens in the software but I thought that was classic. I am sorry that it was done out of frustration but thanks for giving me a chuckle. - No engineering resources were harmed in updating the icons. Frankly, I was surprised as you were to see them changed. That doesn't go through Architecture review! - Rebooting the TSW nightly is a stopgap. Creating an embedded product these days is much more complicated than it was years ago and has all sorts of operating system and supplier nuances (and legalities on source code, etc). But we have been actively pursuing solutions for some time now. I am a frustrated as you are that we are still doing this. - Crestron Studio - well, I think the answer is that it isn't ready for anybody on this forum. I'll be honest, my team doesn't use it either. But as someone pointed out, if we don't get the feedback from everyone here it will never be what you want. But, the database thing has been well discussed and there is agreement that what is there is not appropriate for what many of you are doing. So, there will be changes. But not soon enough - that nasty priority thing again. The immediate goal it to improve upon on the program generation aspects of the system to allow more automatic system generation. I wouldn't call it System Builder but maybe System Builder re-imagined, where logic is generated but not untouchable, and customizations and mix and match code really work. Probably not of any interest to this group, but we need it in the market as a whole. - Meanwhile, we have been investing heavily in SIMPL Windows and VTPro. For example, SIMPL Windows is going to be getting the automatic CED File management that it so very sorely needs. - And for those about to jump on why do we even have CED files, I do have a skunk works project to try and produce at least a flat view dpad and number pad. Haven't quite figured out the best way to release it yet. So, while we don't necessarily share back what we've heard and what we are doing about it, we do listen and it does cause change. Probably not as fast as you want it and probably not everything you want but don't stop sharing. I want Crestron to be the best that it can be. And to do that we need the continued support of all of you. You all are a big part of what Crestron has become and I need you to continue to do that. I know its frustrating at times. As I lie awake at 3am staring at the ceiling I think about these things too! But I think together we can continue to make strives and be a mutual success. I will see many of you at CEDIA so that you can complain in person! And I think most of you know how to get it touch with me one way or another so feel free. John Pavlik Crestron Electronics, Inc. Director, Architecture & Design This e-mail message and all attachments transmitted with it may contain legally privileged and confidential information intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that any reading, dissemination, distribution, copying, or other use of this message or its attachments is strictly prohibited. |
|
Re: Problems with Carrier Infinity Module
I think the Carrier Infinity modules have been a problem for a long time. Or should I say, the Carrier Infinity control boards.
toggle quoted message
Show quoted text
Here's a thread from a couple years ago where I was able to capture some erroneous serial strings coming off the integration panel. You might try to duplicate these results, if possible. I gave up on it at the time. And another thread that didn't really go anywhere, but explains the real problem with the modules is that they aren't handling the NAK responses correctly. --- In Crestron@..., "Jeff" <jeff@...> wrote:
|
|
Re: Wow Prodigy
Excellent. Thats exactly what I wanted to hear. I've never dealt with
toggle quoted message
Show quoted text
prodigy and this is a take over job and I didnt want to have to learn systembuilder to do it. What about a pmc3, can I run a D3 lighting project on there along with my simpl program just like I typically do? Does D3 work with prodigy? Thanks for the info Stephen. Sent with AquaMail for Android On August 14, 2013 11:09:55 PM "stainbow1" <stainbow1@...> wrote:
I just did a PMC3 the other day, all Simpl. I've done a bunch of prodigy, |
|
Re: Denon AVR-X2000
Sorry, Russound MCA-C5
toggle quoted message
Show quoted text
--- In Crestron@..., "rogiervs" <rogier@...> wrote:
|
|
TCP/IP & LG Smart TV
esturiano
Hi ALL!
Can anyone control the LG Smart TV LA-series (f.e., 47LA644V) via TCP/IP (Ethernet)? I've interest only to Power OFF (because, Power ON impossible) and POWER ON/OFF feedback. COMMAND: ka 00 00\r (Power OFF) But I can't correctly connect my TCP/IP Client to the TV. I don't know port number for the connection. Port 8080 making connection Client-TV (Connect-F is high), but Client can't correct transfer/get commands/answers to the TV. What I have to do? Thanks for the help. |
|
Re: DMPS and Sharp 80" displays
If you are using "prosumer" Sharp displays(sounds like it if you need the RSPW1 command), you need to severely limit the polling to the display, or yes, it will lock up. You then have to wait until it responds with the OK before sending any command. If you don't wait and keep trying commands, it will just stay locked up. So I don't poll it very often. Also, I have had to send the same power and input commands twice in succession to get these displays to operate reliably. I even send the RSPW1 command every time after a power on command, just to make sure it never goes back to the power save mode.
toggle quoted message
Show quoted text
The pro Sharp PN-E displays have none of these problems. You get what you pay for. --- In Crestron@..., "kris4mica2000" <kris4mica@...> wrote:
|
|
Re: Complaints
Not only are they not listening to CSP's but I try as a Consultant(also programmer) to relay things that are going on and they also fall on deaf ears. ?I'll talk to anyone who listens. ?I think they are actually sick of me.
I have been so disappointed in things of late that I actually had the chance to hit up Fred after the Consultant summit at Infocomm, Of all the things I could of talked to him about, I wanted to get my point across about dual ethernet ports needed on the DMPS series, not just Pro3. ?He was grateful of my suggestion and said the 3 series boards are getting ready for the DMPS and he will look into. ?I told him that at the very least they needed to add a cheap RX(model #DMRMC-IP-C, how do you like that?) that passed only Ethernet(I don't know if you can ever call it cheap by using up an actual video output). ?That way we could control a device with IP or go to a switch on the back side without the IT guys having a freakin' heart attack. I am anxiously waiting to see if any of this comes to fruition. Steve ________________________________ From: Lincoln King-Cliby <lincoln@...> To: "'Crestron@...'" <Crestron@...> Sent: Wednesday, August 14, 2013 8:50 PM Subject: RE: [Crestron] Complaints Absolutely. That's part of my frustration... while I haven't reached Fred level yet (because while I've _met_ Fred, I certainly don't have an actual relationship, much less one where I would feel comfortable going directly to him with everything that's "wrong") I've had conversation with _many_ others on the inside. I don't want to provide too much detail but some of the conversations have been very productive, some have been "that's the way it is, so suck it", and some of the conversations have been frustrating because everyone involved in the conversation acknowledges there's a major issue and has possible solutions but there's too much institutional inertia to get them fixed anytime soon. In one of those key cases we, as an organization we can't even /consider/ using the tool until the issue is fixed. In another case I have a project with a substantial amount of Crestron hardware (IIRC $60-80k at dealer cost...for a single room) at risk because the Pro3 is missing one feature the Pro2 has. I think I've calmed that client down enough for now. I've all but given up on labs, and when I do browse over there I usually find myself wanting to throw something. -- Lincoln King-Cliby, CTS Commercial Market Director Sr. Systems Architect | Crestron Certified Master Programmer (Silver) ControlWorks Consulting, LLC Crestron Services Provider -----Original Message----- From: Crestron@... [mailto:Crestron@...] On Behalf Of RobK Sent: Wednesday, August 14, 2013 6:49 PM To: Crestron@... Subject: [Crestron] Complaints Hey all Just out of curiosity, I know a lot of people do like to vent on the board here (and I was once told as such), but when all of you have serious complaints about Crestron product (Smart graphics & Studio keep getting mentioned) do any of you do anything about it?? Do you get your bosses to complain to Crestron - and not just calling tech support or Rich - I'm talking calls to higher ups such as Fred? Normally I'm not inclined to drop names, but it's not like these guys are hidden. I'm not saying that will necessarily do anything, but it seems like if enough people get their higher ups to complain en mass, maybe some change can be effected, albeit slow? Maybe this has been done, I don't know, but just curious how you guys have been attempting to deal with the problems that we can't fix. ------------------------------------ Check out the Files area for useful modules, documents, and drivers. A contact list of Crestron dealers and programmers can be found in the Database area. Yahoo! Groups Links ------------------------------------ Check out the Files area for useful modules, documents, and drivers. A contact list of Crestron dealers and programmers can be found in the Database area. Yahoo! Groups Links [Non-text portions of this message have been removed] |
|
Re: 3-series out of bounds array references FYI...
Chip
Yeah - wonder when they snuck that one in there!
toggle quoted message
Show quoted text
- Chip --- In Crestron@..., Neil Dorin <neildorin@...> wrote:
|
|
Re: DMPS300 and RS232 on DM room boxes...
If they're Sharp 80" consumer displays save yourself the headache and use CEC control. The RS-232 boards in the new models suck and lock up all the time.
On 2013-08-14, at 7:17 PM, "kris4mica2000" <kris4mica@...> wrote: I have almost the exact same set up. I have a DMPS300, a slave MC50, an RMC-100 at each display, and 2 80" monitors. I am using a relatively standard Sharp Module and using basic commands, power, input, volume, mute. I would use the serial strings alone, but sharp does not offer the incremental volume commands, only a set numerical volume command. My RMC's have never gone offline nor have I lost video, but my commands get wacky sometimes. At times, i may loose commands going to either one of the TV's. They seem to lock up. In debugger, I can see the command strings going to them, along with all the polling from the module. When it freezes I either have to wait for it to "catch up" or do a reboot. Sometimes a RSPW1 command will snap it back in shape, but thats only when I'm there troubleshooting. I did notice a ton of chatter from the DMPS in debugger. I wish there was a way to turn off some of the processes I'm not using. Did you find a solution to your system? [Non-text portions of this message have been removed] |
|
Re: Wow Prodigy
stainbow1
I just did a PMC3 the other day, all Simpl. I've done a bunch of prodigy, and I have NEVER installed system builder or a wizard on my computer.
toggle quoted message
Show quoted text
Whoever said that at Crestron was just misinformed. Programs like a regular system for the most part. Stephen D. --- In Crestron@..., Nick Mitchell <nick@...> wrote:
|
|
Re: crestron Yale infinet EX locks - the European story
stainbow1
Sure, I got mine at ADI here in NY. They just had them on the end cap by the register, so I grabbed one quick. I think it cost me like $220, something like that. I'll try to post a picture on the group so you can see what mine is. I did the same thing to Crestron, and they came back to me that it was the right one (thankfully)
toggle quoted message
Show quoted text
Stephen D. --- In Crestron@..., "daniel.alephmatic" <daniel@...> wrote:
|
Edward Wright
to navigate to use esc to dismiss