Thank you John. We appreciate it.
I think most of us are in the same boat, gave up completely on studio, frustrated beyond believe with the TSW panels and just hoping for fixes.
It does seem the feedback to what is going on in labs is lacking or possibly we are just not seeing it.
Personally I gave up on labs.
For now I guess patience is our only option, screaming no longer works.
We do appreciate it you listening though.
From: John Pavlik <jpavlik@...<mailto:jpavlik@...>>
Reply-To: "Crestron@...<mailto:Crestron@...>" <Crestron@...<mailto:Crestron@...>>
Date: Thursday, August 15, 2013 7:57 AM
To: "Crestron@...<mailto:Crestron@...>" <Crestron@...<mailto:Crestron@...>>
Subject: RE: [Crestron] Re: Complaints
Sounds like I'd better show up at Master's class this year - because none of that feedback made it back to me.
Look, we can't do everything and we can't do it all immediately. And yes, inertia sometimes comes into play. The bottom line is that Fred and I do very much care what you have to say and please don't stop telling us what you want and need.
In a lot of cases of course, everyone wants something different and so "make a product that is this" sorts of comments are good but of course will take the longest to gel. In other cases, there may be infrastructure shifts that we've made (and in some cases those shifts are still looking years down the road) and so the request is backtracking from the bigger picture.
We have made a lot of changes in engineering over the last year to improve quality and change some of the direction - but it takes months and months for those efforts to show up at your doorstep.
To address a few things that I've seen recently...
- I lost track of who updated the splash screens in the software but I thought that was classic. I am sorry that it was done out of frustration but thanks for giving me a chuckle.
- No engineering resources were harmed in updating the icons. Frankly, I was surprised as you were to see them changed. That doesn't go through Architecture review!
- Rebooting the TSW nightly is a stopgap. Creating an embedded product these days is much more complicated than it was years ago and has all sorts of operating system and supplier nuances (and legalities on source code, etc). But we have been actively pursuing solutions for some time now. I am a frustrated as you are that we are still doing this.
- Crestron Studio - well, I think the answer is that it isn't ready for anybody on this forum. I'll be honest, my team doesn't use it either. But as someone pointed out, if we don't get the feedback from everyone here it will never be what you want. But, the database thing has been well discussed and there is agreement that what is there is not appropriate for what many of you are doing. So, there will be changes. But not soon enough - that nasty priority thing again. The immediate goal it to improve upon on the program generation aspects of the system to allow more automatic system generation. I wouldn't call it System Builder but maybe System Builder re-imagined, where logic is generated but not untouchable, and customizations and mix and match code really work. Probably not of any interest to this group, but we need it in the market as a whole.
- Meanwhile, we have been investing heavily in SIMPL Windows and VTPro. For example, SIMPL Windows is going to be getting the automatic CED File management that it so very sorely needs.
- And for those about to jump on why do we even have CED files, I do have a skunk works project to try and produce at least a flat view dpad and number pad. Haven't quite figured out the best way to release it yet.
So, while we don't necessarily share back what we've heard and what we are doing about it, we do listen and it does cause change. Probably not as fast as you want it and probably not everything you want but don't stop sharing.
I want Crestron to be the best that it can be. And to do that we need the continued support of all of you. You all are a big part of what Crestron has become and I need you to continue to do that. I know its frustrating at times. As I lie awake at 3am staring at the ceiling I think about these things too! But I think together we can continue to make strives and be a mutual success.
I will see many of you at CEDIA so that you can complain in person! And I think most of you know how to get it touch with me one way or another so feel free.
John Pavlik
Crestron Electronics, Inc.
Director, Architecture & Design
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