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Re: Apple TV 4K, Gen.3 (Latest) video issue


 

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Hi,

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i had to hook up an old 1.4 projector while waiting for our final showroom device and wasn?t able to play anything with a ATV 4K connected to the system (Trinnov Altitude32 preprocessor, then madVR Envy video processor, then projector).

I wasn?t able to get anything to work with the ATV, other than displaying that it?s not allowed due to HDCP issues.

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I tried everything from factory reset, buying a second one for cross-checking, going for fixed low resolution settings, etc.

Nothing worked, except adding the HDFury Linker.

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Cheers,

Thorsten

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Von: [email protected] <[email protected]> Im Auftrag von Geoffrey Reynolds
Gesendet: Donnerstag, 29. Dezember 2022 22:12
An: [email protected]
Betreff: Re: [crestron] Apple TV 4K, Gen.3 (Latest) video issue

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I don't think you're doing anything stupid or ignorant here.? In cases where you get a black screen with subtitles that are visible, the ATV clearly isn't sending 1080P / 4K / HDR to a device that can't handle those formats or you would be getting nothing at all on the screen.? The problem could be that some apps require a certain HDCP level for some content and the older display doesn't meet the requirements - the suggestion of adding an HDFury device into the mix could very likely solve that.

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IIRC, you're located reasonably near me.? I've got several HDFury devices around that I'm not currently using.? If you would like to try one or more of them out to see if they'll solve the problem, let me know.? IIRC, I have an Integral, Linker, Vertex, and Vertex2 - I would need to double check on the Vertex.? I also have a Maestro TX/RX pair, but I can't recommend it as I had lots of problems with it.

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Geoff

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On Thu, Dec 29, 2022 at 2:46 PM ckangis <chris@...> wrote:

In my setup(~10y/o), ATV - Older Denon AVR? - Epson Projector.?
If the issues were device wide, i.e. No Video for anything, I'd say that this is my older setup, but since the problems only arise with certain content, I'm primarily blaming Apple/Services...
1. Even when I don't get what I'm expecting (cant watch movie), I still sometimes get a black screen WITH subtitles, which I see as video vs no video
2. If the ATV is set to 720p/SDR, it shouldn't try to deliver a different format.
3. If it is trying to deliver a different/unsupported format, why isn't it a universal issue, instead of an issue only with certain content...This seems to tell me that the issue is the ATV changing (or getting confused) the format based on the content.

We're going to try factory defaulting the ATV to see if that resolves things. if these conditions still happen after that, I agree that it is likely an interaction between the ATV and the system.
I'll take the blame when I do something stupid or ignorant, but on this I would still put the blame elsewhere...

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