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Re: Crosspoint has stopped functioning

innoventgroup
 

Hey Heath,

Update on the TSW-750. After hours and hours of messing with the thing and rebooting until my eyes crossed, I was able to isolate the issue down to a Embedded Video object that was pointed at a AXIS M7001 streamer which was connected to a security cam. This configuration worked for several weeks but, has completely died and, is the sole culprit in the whole Crosspoint issue. This conclusion I was actually able to prove. Basically, I can run the whole system without issue right up until I do a page flip to the page that has the the Embedded Video object on it. Then it kills the whole sysem. I can disconnect the Ethernet cable from the TSW-750 and then reconnect it and everything returns to normal. Then, as long as I stay away from the page with the Embedded Video, all is well. I have included the error file from the TSW-750 for your review. I would appreciate any guidance you might be able to throw my way.

SYSTEM LOG:
1. Notice: nk.exe # 19:32:20 5-06-2013 # User Reboot
2. Notice: nk.exe # 19:32:20 5-06-2013 # System startup: TSW-750 [v1.006.0032 (Feb 25 2013) #0097BD36]
3. Notice: ConsoleServiceCE.exe # 19:32:27 5-06-2013 # Got Security Flag: 0
4. Warning: CRESLOG.exe # 19:32:31 5-06-2013 # CRESLOGMAIN: GetRegistryLogParams - Failed to get LogFileName from Registry, set to default
5. Notice: DisplayManager.exe # 19:32:35 5-06-2013 # DisplayManager.exe File Version: 1.0.4805.34895
6. Notice: CrestronVoipApp.exe # 19:32:40 5-06-2013 # VOIP::NC: LOG=Initializing...
7. Notice: CrestronMPEGApp.exe # 19:32:56 5-06-2013 # H264:DestroyMPEGApplication: DONE!
8. Notice: CmXFlash_CE.exe # 19:32:57 5-06-2013 # Device ID=3E
9. Notice: CmXFlash_CE.exe # 19:32:57 5-06-2013 # LCD color depth is 18
10. Error: CmXFlash_CE.exe # 19:41:01 5-06-2013 # ERROR: 07:41:01.000 All Pages loaded... No more background loading.Total/Private/Free 92430336/22835200/380928
11. Error: CrestronMPEGApp.exe # 18:50:30 5-07-2013 # ERROR:unable to find multicast source address
12. Error: DisplayManager.exe # 18:50:30 5-07-2013 # TSXPlatform: H264: Video stream failed to open!
13. Error: CrestronMPEGApp.exe # 19:12:07 5-07-2013 # ERROR:unable to find multicast source address
14. Error: DisplayManager.exe # 19:12:07 5-07-2013 # TSXPlatform: H264: Video stream failed to open!
15. Notice: ConsoleServiceCE.exe # 19:14:51 5-07-2013 # CTP Connection from: 192.168.0.115
Total Msgs Logged = 56
END OF SYSTEM LOG


Thanks in advance,
DAVE

--- In Crestron@..., "innoventgroup" <innoventgroup@...> wrote:

Awesome, thanks Heath and yes I will most definitely report it...

--- In Crestron@..., Heath Volmer <hvolmer@> wrote:

Band-aid: PERIODICREBOOT ON

There is a secondary command which changes the time of the reboot, but I can't remember it. It defaults to 2AM apparently, and it's supposed to do it "quietly" without lighting up the screen.

Make sure you report this, please. This is major and I can't believe it's still floating around after many weeks.



On Apr 26, 2013, at 9:06 AM, innoventgroup <innoventgroup@> wrote:

Fellers,

How to I turn that on... I want to set that up, I cant afford for the panel to die again, now that the customer thinks it is fixed. Thanks Heath for explaining that and, now that you have, I have definitely experienced that scenario. As a matter of fact, I am still experiencing that scenario even after the update on the firmware, just not as dramatic as shutting down my crosspoint. Basically what it is doing now is that the serial and analog signals do not update with the rest of the system. For instance, I can use one of the iPads and change the radio station. Then I can go to another iPad and the station readout will show the updated value. But, when I go to the TSW-750s, I have to press a button to get them to update. Just some additional data for you.

Thanks again!!
DAVE

--- In Crestron@..., Neil Dorin <neildorin@> wrote:

I was mostly referring to the associated reboot fixing it.

Thank to you Heath, I turned periodic reboot on on 80 panels Tuesday and it seems to have helped immensely!

Sent from my iPhone

On 2013-04-25, at 9:14 PM, Heath Volmer <hvolmer@> wrote:

On Apr 25, 2013, at 9:02 PM, Neil Dorin <neildorin@> wrote:

My bet is its the FB bug with the TSWs and the firmware update and resulting reboots corrected it...
I was just going to say that - but do we know that the update actually fixes it? I've been pretty deep into that particular problem and have been asking if it had been fixed. I'll stick with the daily reboots!

Dave, what we're referring to is a lovely bug where the TSW just stops responding to the feedback it's receiving. It transmits fine, but completely ignores all feedback until rebooted or sending in a new program - any activity that resets Core 3. It just appears stuck. Quite elusive. I don't know if I'm experiencing it any more because the panels are now set up to reboot themselves every day...

Heath




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