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Re: TPMC-9 crash issue


 

I didn't notice your response Henry (been very busy), but I came back here to update the thread with some new information.

All my panels are on Ethernet. I disabled cresnet (out of pure desperation), and voila, since then I have not seen it happen. It could still be occuring, but anecdotally a lot less frequent.

So if anyone else is experiencing this, you might want to try the same.

cheers,
-noob

--- In Crestron@..., "Henry" <henryelykyburg@...> wrote:

I have 16 of these things and 3 of them are (consistently over a period of days) randomly rebooting. I'm pretty sure I have seen it on more than these three, but for now we have identified 3 panels where the behavior is common enough to cause a problem.
Behavior: Panel reboots upon a button press, or panel reboots for no reason at all.
Mine are all Cresnet connected, some powered locally, most powered by Cresnet with power calculations done.

Thanks for all your replies.


--- In Crestron@..., "Crestron Noob" <crestronoob@> wrote:

I'm not sure if you are really the unfortunate one, I mean since it didn't happen to you and all ;-)
-noob
--- In Crestron@..., "eagrubbs" <eagrubbs@> wrote:

Wow. I, unfortunately, have done tons of these panels and not had this happen. I wonder what is different, or is it just that my time is coming.

--- In Crestron@..., "Crestron Noob" <crestronoob@> wrote:

I'm now 100% convinced this is an OS/firmware issue. Happened on two brand new panels today that have never had a program loaded (only updates). Exactly the same behavior as described below, crashed while working in setup. Guess I'll report it.
-noob

--- In Crestron@..., "Stig" <ska@> wrote:

I would also check for:

Scandinavian characters(special) in graphic files or page names - insufficient power.

-Stig

--- In Crestron@..., "Crestron Noob" wrote:

Thanks for your responses. I use only alphanumeric characters in file names, as I have been burned by this before. I just checked every single one to be sure ;-)

Also I have done the initialize/restore and clean compiles. I will try the remaining suggestions to be safe.

To be clear, the panel can stay functional for hours, even days with all the buttons working, before this happens at random. Sometimes it happens with relatively short interval, like 15 minutes, but usually not.

I am deploying to 10 systems, so I guess I?ll find out if it is a bad panel soon enough..
-noob

--- In Crestron@..., Robert Parker wrote:

There another thread recently about unsupported characters in graphics file
names. I had a project with a TPMC-9 that experienced this. The panel would
work, freeze, reboot, work. It's just a thought but worth checking.
No rhyme or reason. I found it by deleting pages until the problem went
away. Can you load a simple 2 page, 2 button project where the buttons just
cause a page flip to the other page and see if it still has the problem?
(No graphics loaded)

YMMV

On Fri, Jan 25, 2013 at 3:47 AM, Crestron Noob wrote:

**


I'm experiencing weird crashes with TPMC-9 (OS 3.001.0052, FW 2.11.0039)

Panel dims way before the standby timeout (1 - 15 seconds after a button
press). If I touch it, the picture comes back, only to dim down again
literally the next second. Repeat a few times, then it reboots. Comes back
up as if nothing had happened.

The only message I could find in logs was "render timeout", I'm not sure
it's related at all. Core2 project with a CP2e.

Any ideas?

Thanks
-noob



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