I realize this is an old thread, but I'm wondering if other people are still having issues controlling Lifesize systems reliably. I have a customer that has a Lifesize Express 220 and claims that twice in the past month the control system has stopped communicating with the Lifesize system. The customer has stated that in order to fix the issue they unplugged the usb to serial dongle and then plugged it back in and everything worked again. The usb to serial dongle is one that was on Lifesize's approved list. I'm just trying to find out if anyone else has had similar issues and how they have resolved/worked around them.
Thanks!
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--- In Crestron@..., "wretaudio" <wretaudio@...> wrote:
I just finished my work around for the LifeSize communication problem. I called LifeSize to let them know the issue is still there even after updating to the latest firmware which they told me would fix it. They told me that I was the only one that has ever called in with this problem and that I would have to get further control support directly from Crestron or the LifeSize distributor. What in the world is that all about?! LifeSize seems to have no problem telling me it can be controlled by Crestron, but no one seems to want to support it. I guess you're just on your own when it comes to controlling LifeSize. I need to find a different line of VTC gear to spec for the next job. Goodbye LifeSize.
--- In Crestron@..., Phil Bridges <gravityhammer@> wrote:
I'm working with a client-furnished LifeSize Room that the client says
stops communicating with the Crestron processor after X amount of
time. Allegedly, a reboot of the LifeSize unit doesn't resume
communications, but a reboot of the processor does. I'm using the
Crestron Modules (plus Chip's extra remote keys module).
Has anybody here seen this happening?
