From the perspective of an intern, I would attempt to set up and maintain a strong hotline system. Due to the size of the organization, staff is found handling multiple tasks at once. It would be of great help to the staff to have trained volunteers or new staff members answering intake calls. These calls can be performed by anyone, however require some time on the line. More calls could be answered if there were more people available. This is something the organization is currently working on, and hopefully works well.?
