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For several days now, every time I boot up my computer Dragon has me build a new user profile. The process isn’t difficult, just annoying that I have to do it every time I reboot my computer.

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One thing I’ve noticed is that once Dragon is up, running and taking dictation, when I check the profile menu, there are no profiles at all. The only options are new, manage or open. Both the manage in the open option indicate there are no profiles listed, and the only thing I can actually do is hit the button to create a new one. I don’t know what’s happening with the active profile that I am currently using, but it never appears in the list box.

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What am I missing in establishing a new profile and getting it to stick?

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I’m pretty sure my software set up is as follows:

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Dragon 19.

J-Sa 22

Jaws 2024

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thanks for any help, or help resources you can point me towards.

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Keith Heltsley

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