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Re: Keysight customer support policy


 

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I have had bad results as far as leakage with Duracells, but Ray O Vac has been far worse. Once they are 2 or 3 years old, there is a serious risk of them leaking in the package. Mallory Duracells were once very good. Despite their warnings, they accepted recharging surprisingly well. In the late 1960s when I had to scrape for every penny, I made a friend at a local industry that used Duracells in their flashlights and instruments, and replaced them pre-emptively. He would get the used ones for me for the cost of a 5 mile bike ride. I refreshed them in a low current homebrew charger. They worked quite well, and never leaked. What ever happened to Burgess batteries? They were regarded as a better brand and their labels were quite distinctive.

?? Bruce Gentry, KA2IVY









On 9/5/24 8:10, Peter Gottlieb wrote:

Everything you say is true.

I worked at Mallory back when Duracell was their brand name for cells (Mallory also made other components like pots).? I worked in R&D on lithium sulfur dioxide primary cells like used in the military BA-5590 batteries.

Back then they had manufacturing plants in NC and I worked in North Tarrytown NY.? Their HQ was nearby in Tarrytown, just over the line from Irvington.

Everyone there took great pride in their cells which at the time were considered among, if not the, best made in the world.? Special attention was paid to the seals to prevent leakage and damage to devices (they even had a warranty they honored).? The idea was to build the best possible product and consumers would pay the slight premium for the added performance and freedom from damaging leaks. Significant customer goodwill had been built over decades.

When the company was bought the other component manufacturing was shut down to concentrate on cells as that was where the profit was. Understandable and justifiable as the times were changing.

But the aim of the "suits" is to monetize customer goodwill into improved quarterly results, "shareholder value."? This is done by moving more money into marketing and cutting costs in manufacturing.? Any money spent in engineering is to drive out costs not improve the product.? Over time the quality is pushed so far down that the old reputation of the brand is the main force driving sales and products become overpriced crap.

What we are left with is but a hollow shell of what was once a proud, solid product.

This will happen to any company taken over by suits aka bean counters.

Do not allow Duracells into your house.

Peter



On 9/5/2024 7:32 AM, Glenn Little via groups.io wrote:
Look at Duracell.
Another suit problem.
Prior to being bought by Proctor and Gamble, they had a very good product with a good reputation.
Now the batteries leak in the packaging prior to installation in a product.
I now will not allow Duracell batteries in my house.

Glenn

On 9/4/2024 4:21 PM, Dave McGuire wrote:
On September 4, 2024 2:48:59 PM "Harold Foster"<halfoster@...> wrote:
Somebody should have let them know that this happened...
I am fairly sure that *someone* got an earful over it as the person affected is not one, I've been told, to mince words when they are irritated.? The thing is, I'm afraid, that the one hearing it is also one of the ones whom is somewhat responsible for the original treatment that they received - a typical manager that has risen to their level of incompetence. And I think that it's very true that as mentioned previously in the thread Keysight's Powers-that-Be are, as is becoming typical of such corporations, much more focused on the immediate profits (and resultant bonuses) and not so much on the future financial health of the company (AKA: A Future Person's Problem.)? To me, though, Keysight is relying on their name (or, more accurately, HP's reputation) to keep generating sales when they really have no competitive or innovative products to justify that - other than the 3458A of course.? And Fluke just came out with what could very much be a reasonable alternative to that legend.? HP was a truly innovative and legendary company that was a product of the views and integrity of Bill and Dave (as was Howard Vollum's Tektronix) but can only not be considered a textbook example of "Suicide by Suits."
?? And now Boeing, with actual deaths involved.? I was thinking maybe now people would sit up and take notice of the suit problem.? But apparently not.

?? They absolve themselves of any responsibility for this behavior by saying "It's just business".

???????????????????????? -Dave

--
Dave McGuire, AK4HZ
New Kensington, PA








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Glenn Little??????????????? ARRL Technical Specialist?? QCWA? LM 28417
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of the Amateur that holds the license"







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