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Obviously, there's more foul stuff being described here than what just that would cure (and it reinforces my decision against considering Keysight for some new equipment buys, when I occasionally?considered this, and instead stay the course of repairing and restoring their incredible old products, frequently with the amazing help of communities such as this). But having a business email address is, in my opinion, a baseline requirement for dealing with any professional entity (essentially, as equals), and again, an easily achievable and at a very low cost exigency. I just mean to say it's an easy aspect to get out of the way. Having a website hasn't been something I've always had the resources or the time to provide myself with, and I feel KS specifically checking on that crosses into nitpicking territory. I've dealt with completely legit outfits in my professional life (contractors, even consultants, etc.) that never had a website for their firm. I've been getting, at times, three to thirteen calls a week by different parties to build it for me though.?

Others have described, here and elsewhere, the wild variations of how these large entities interact with some of us here (contacting them from our garage or corporate lab). A standout for me is Fluke, which will swifthly get you to at least their customer relations?engineer (I forget the exact title), who will talk to you with not even a whiff of a hint they object to spending their time having that conversation, follow up duly, investigate internally when that's warranted, etc. Just outstandingly professional, competent, respectful, and helpful communication. Both Keysight and Fluke (but not R&S, as far as I'm aware...) are honorable enough they provide PDFs of SMs, the "old enough" component-level, for most/all of their old units (though I wish their quality would be better, which seems to be such an easy thing to improve on), but the rest of it is wildly divergent. Unfortunately, this also means at least Keysight - and I feel, probably, also Tektronix, though I have much less knowledge of them as things stand today - is digging a hole for themselves during incredibly competitive times and no one can really predict where we're heading. Just running on the cache of their past value and history, even if they still make some of the best and most sophisticated pieces of equipment and instrumentation out there, in my opinion, just means time will be the great equalizer. We've seen the Siglents and the Rigols and the rest of the pack catching up year by year by year.?