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Re: Keysight customer support policy


 

A few companies here in the states have balked at my personal gmail.? Some are fine after giving them one of my various company emails where I work or consult and then they go back to using my personal email when I respond faster there.? A couple companies over the years insist on only using a company email and I've lost touch with them as I've worked with a number of startups which have disappeared along with their emails.

Stupid policies may have stupid results.? Very, very few companies have products so unique there aren't alternatives.

Peter

On 9/4/2024 4:14 AM, Robert G8RPI via groups.io wrote:
While "right to repair" may be part of it, the bigger issue with selling to "consumers" is thet many HPAK products are safety and or EMC certified to professional / idustrial standards so the lawers are technically correct in saying they can't sell those to consumers and it's easier to do a blanket ban. They should have an avenue for professional individuals. Arguably, in the UK at least licenced radio amateurs are "competent" to use such items from a EMI point at least.
Interestingly in the UK Raspberry Pi limited terms and conditions clearly state that they are B2B only. However they sell to anyone and have a retail shop in Cambridge. I asked in the shop and they said the T&C on the website were the only ones.
Keysight have lost my business personally (not much :-) ) but I have also moved any work purchases awayfrom them. In both cases R&S is the main alternative.
Robert.

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