Re: Keysight customer support policy
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While "right to repair" may be part of it, the bigger issue with selling to "consumers" is thet many HPAK products are safety and or EMC certified to professional / idustrial standards so the lawers are technically correct in saying they can't sell those to consumers and it's easier to do a blanket ban. They should have an avenue for professional individuals. Arguably, in the UK at least licenced radio amateurs are "competent" to use such items from a EMI point at least.
Interestingly in the UK Raspberry Pi limited terms and conditions clearly state that they are B2B only. However they sell to anyone and have a retail shop in Cambridge. I asked in the shop and they said the T&C on the website were the only ones.
Keysight have lost my business personally (not much :-) ) but I have also moved any work purchases awayfrom them. In both cases R&S is the main alternative.
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Robert.
I wonder where UK Raspberry Pi Ltd would stand if a consumer took them to court.?UK Raspberry Pi Ltd are clearly doing this B2B thing to escape consumer regulations, and blatantly doing that sort of thing could get them into problems. With Keysight it's clearly very different, as the products are aimed at a professional market and Keysight are actively stopping dealing with consumers. But Raspberry Pi's are used extensively in schools, and as you say,?UK Raspberry Pi Ltd will sell to anyone.
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Dr. David Kirkby, Kirkby Microwave Ltd